5875 Falls Ave, Niagara Falls, Ontario, L2G 3K7, CanadaSee Hotel Details
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1 night
Guest Reviews
8.6/10
Very Good
238 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.4
Service7.9
Cleanliness8.7
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All reviews(238)
Positive reviews(216)
Reviews with photos/video(103)
Great location(79)
Loved the view(46)
Parking difficult(12)
Delicious breakfast(12)
Large rooms(7)
Perfect for kids(5)
Many amenities(5)
Convenient for shopping(5)
Negative reviews(22)
Guest User
Fallsview Juliet Balcony Two Queen Room
Stayed in Jun 2025
Couple
8 review
10/10
Outstanding
Posted on Jul 12, 2025
A great location, and not the first time staying here. The views from breakfast and the on site Victoria restaurant are stunning!
黄家庭
American Fallsview,Guest Room,2 Queen
Stayed in May 2025
Family
52 review
8.5/10
Very Good
Posted on Jun 13, 2025
Location is perfect which is close to Niageria fall. After taking the boat cruise, your clothes are wet and you can go back to hotel to get changed. Swimming pool is very small. Electric kettle is provided upon request.
Reepar20
Deluxe Falls View Two Queen Room
Stayed in Apr 2025
Family
3 review
9.0/10
Great
Posted on May 29, 2025
Good facilities with a few attractions we can go to as part of hotel, great location very close to the falls and amazing views of both the light show and fireworks during the evening
AAA8
Two Queen Room with No View
Stayed in Apr 2025
Family
4 review
7.5/10
Posted on May 12, 2025
great location, but there was a problem with the cleaning the room. The breakfast was definitely not worth the price although the view was amazing.
Steve Saravanan
Deluxe Falls View King Room
Stayed in Jan 2025
Family
15 review
10/10
Outstanding
Posted on Feb 17, 2025
very good service and the location is very near the falls and other attractions
Guest User
City View Two Queen Room
Stayed in Jun 2025
Family
1 review
4.0/10
Posted on Jul 28, 2025
your hotel is very dirty. house keeping didnt come. didnt vacuum. bugs in room. disgusting. elevators take too long. customer service takes to long. overpriced for this dated hotel. needs definite update. Stuck in the 90's. very very dirty.
Guest User
Two Queen Room with No View
Stayed in Jun 2025
Traveling with friends
1 review
3.0/10
Posted on Jul 4, 2025
Disappointing Experience with Poor Customer Service
I had a very frustrating stay. Despite the lobby being completely empty, we waited an unusually long time just to get checked in. During our stay, I had to call reception more than three times just to get a basic item like a toothbrush. Even worse, the bathroom door in our room was jammed—my friend got stuck inside for over 20 minutes. We called reception for help, but no one ever showed up. We were hesitant to force the door open out of fear we’d damage it and be charged for it.
This kind of service is unacceptable and shows a serious lack of attention to guest needs. I won’t be returning and would not recommend this place to others.
9億少女的毒藥
American Fallsview,Guest Room,2 Queen
Stayed in May 2025
Family
22 review
6.0/10
Posted on Jul 1, 2025
The window is full of finger print mark, we book for the falls view room and once we entered the room there are clearly uncleaned windows and once we open further the curtain, there are more marks, oily and dirty marks with kids finger and hands mark over the window, well, it's obviously the cleaner did not clean the places where they are covered, but more difficult to accept is the area which is clearly seen that it is not yet cleaned, we understand time is tight and it's the Canada day holiday, the rooms are busy, but we just want cleaniness, on the other hand, there are chocolate and other oreo chips on left on the ground, near the bin area (I understand it's dark and the carpet is in darker colour at the side too), but again, it is not been cleaned and vaccumed, we did not even try to look at other area underneth the chair or table, they are dusty too. I hope the hotel can be more cautious and check the cleaner's work after they claimed to be cleaned. The hotel can contact me directly I can provide more pictures we took and I hope they can enhance this situation in the future.
Lei
Two Queen Room with No View
Stayed in May 2025
Family
9 review
9.5/10
Amazing
Posted on Jun 21, 2025
Just right at the heart of Niagara falls with all the attractions. Amazing view at 13th floor buffet breakfast, however the foods selection and quality fall below expectafion.
Guest User
Two Queen Room with No View
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 13, 2025
Amazing spot for a birthday! Definitely recommend the rooftop pool bar! Staff was very helpful and welcoming!
LAmama
Fallsview Juliet Balcony Two Queen Room
Stayed in Apr 2025
Family
1 review
6.0/10
Posted on May 16, 2025
I had a disappointing experience during my stay at this hotel. The washing area had no body wash. I called the front desk three times asking for help, but still had to wait nearly an hour before someone finally showed up. Because of this delay, my kids had to go to bed without a proper bath, which was very frustrating.
This situation could have been easily avoided. Basic amenities like soap and toiletries should be checked and ready before guests check in. It’s the hotel’s responsibility to ensure that everything is clean, stocked, and working properly. Guests should not have to chase down staff just to access essential services.
I hope the hotel takes this feedback seriously and improves both its room preparation and response time moving forward.
JOHN MEDCALF
Fallsview Juliet Balcony Two Queen Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 30, 2025
The quality of the hotel was great. The service was exceptional (especially the concierge), the view was wonderful.
Nethz in Japan
Deluxe Falls View King Room
Stayed in Oct 2024
Couple
10 review
6.0/10
Posted on Jan 29, 2025
Excellent Location not so good amenities but I like the room spacious ,restaurant manager is not friendly..
TravelAJCM
Interior View Two Queen Room
Stayed in Feb 2025
Family
1 review
9.0/10
Great
Posted on Mar 27, 2025
Hotel was close to all Niagara has to offer for families. My family were able to come and go from our hotel as needed which was helpful when kids got tired. Parking staff were extremely polite and helpful. They even followed up with the kids when we checked out and remembered little things about us which made us feel welcomed. Would stay again!
rohitsharing
Two Queen Room with No View
Stayed in Jul 2024
Couple
24 review
9.0/10
Great
Posted on Aug 11, 2024
Enjoyed our stay here. A lot of amenities - fitness club, indoor and outdoor pools, spa, wine tasting, beer tasting, etc. the room we took was for 3 with 2 queens and it was spacious. Breakfast has a good spread with live counter for eggs. Lunch is ok in comparison. Service we received for this booking was pleasant. Location is perfect with all the important attractions nearby and in the night the entire neighborhood is alive with things to do and food to eat.