No.112 Wenhua Street, Yuchi Township, Nantou, Taiwan, ChinaSee Hotel Details
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1 night
Guest Reviews
8.4/10
Very Good
43 review
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Verified reviews
Location9.7
Amenities7.8
Service8.5
Cleanliness7.7
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All reviews(43)
Positive reviews(40)
Reviews with photos/video(21)
Great location(13)
Friendly staff(12)
Awesome stay(10)
Clean and tidy(9)
Loved the view(6)
Amenities were average(6)
Negative reviews(3)
YFLiu
Deluxe Double Suite
Stayed in Jan 2025
Booked for others
25 review
8.5/10
Very Good
Posted on Mar 3, 2025
The hotel is close to the lake and Main Street, parking lot takes 5 minutes walk from hotel but overall is ok.
Response from Property: Dear guest, thank you for your valuable comments. We are in the first row of lake view, and all accommodations have free parking. Boat tickets, bicycle tickets, Formosan Aboriginal Cultural Village, and SUP stand-up paddling all have discounted prices!
Ms. Chen
Elvia
Premium Quadruple Room
Stayed in Jan 2025
Family
3 review
9.5/10
Amazing
Posted on Feb 5, 2025
Very nice hotel. Hosts are friendly and helpful. The room has a very nice view facing the lake. Bfast is fine. Walk only few minutes to the food and souvenirs area.
Response from Property: Thank you for giving us great affirmation
Sun Moon Lake is worth a week's visit
Live slowly and experience the wonders of nature
All left beautiful memories of Sun Moon Lake vacation
The hotel's location is very good.
Lu-Yidashao Old Street and Nine Frogs Trail
Sea - boat trip on the lake
Sky-Aboriginal and Sun Moon Lake Cable Car
Thank you again for your affirmation
I wish you a pleasant journey and everything goes well.
Ms. Chen
Ho Zen Yen
All Lake View Double Suite
Stayed in Feb 2025
Couples
3 review
7.0/10
Posted on Apr 2, 2025
Location was nice, walking distance from Idashao Jetty.
Room booked was all lake view double suite, quite disappointed with the space, but the lake view is still great (no balcony)
Towel and other stuffs are not provided for free, they got a price list for it, so its better to prepare small towel when visit. (hair dryer provided)
Services was great, very nice and kind to customers.
Breakfast provided, it was buffet form of local dishes (porridges and sides, with drinks as well)
Overall Rating 7.5/10, its a great place to stay, but might not visit again in a mean time.
Response from Property: Dear guest, thank you for your valuable comments. We are in the first row of lake view, and all accommodations have free parking. Boat tickets, bicycle tickets, Formosan Aboriginal Cultural Village, and SUP stand-up paddling all have discounted prices!
Ms. Chen
Rae3mi
Lake View Quad Suite
Stayed in Feb 2025
Booked for others
1 review
7.5/10
Posted on Apr 12, 2025
wonderful experience, nice hospitality provided
Response from Property: 親愛的貴賓您好, 謝謝您寶貴的評語。 我們在湖景第一排,住宿皆有免費停車喔, 船票,腳踏車票,九族文化村,SUP立漿,都有優惠價格喔!水岸陳小姐
It is very convenient.
The food in hotel is ok.
The toilet is clean.
The room is tidy.
Response from Property: Hello, thank you for your affirmation and suggestions on Shui'an. We will review and improve them one by one. I wish you all the best and may all your wishes come true. May everything go well.
Vinol Dsouza
All Lake View Double Suite
Stayed in Oct 2023
Couples
1 review
4.5/10
Posted on Nov 26, 2023
This property is also with the name Sun Moon lake waterfront resort. Please read the recent reviews and don’t get fooled by the rating as this hotel has probably playing with different names for rating. We stayed at the high floor lakeside view room 604@5. This is the worst room as the whole room is not functional for guests. Its walks and roof are all reflecting making it very weird. This room is make full golden and is very cringy design. The bathroom is full open and you can never have a comfort of a closed space . There is no towel rack , no place to keep shower head , the soap dispenser is far so you have to walk out or the shower are la etc..when asked for a change of room they showed the top room with a balcony which was definitely better but instead of giving it as a service they wanted to charge us more for it 70 USD more per night which is ridiculous. As we had checked in late night we asked whether can cut short by 1 night and we will find another hotel for the next night. Initially they agreed but next day at breakfast they said they can’t cancel, going back on their own word. The breakfast is absolutely for peasants not worth staying here
Also the rooms are next to a market which has late night music and rooms are not sound proof at all
Response from Property: Hello, thank you for your affirmation and suggestions on Shui'an. We will review and improve them one by one. I wish you all the best and may all your wishes come true. May everything go well.
Nirawit Sirito
Deluxe Double Suite
Stayed in Dec 2024
Travel with friends
6 review
9.5/10
Amazing
Posted on Feb 7, 2025
Staffs were so nice
Response from Property: 親愛的貴賓您好, 謝謝您寶貴的評語。 我們在湖景第一排,住宿皆有免費停車喔, 船票,腳踏車票,九族文化村,SUP立漿,都有優惠價格喔!水岸陳小姐
Alice Xin HUANG
Deluxe Double Suite With Full Lake View On Lower Floor
Stayed in Oct 2023
Couples
3 review
2.5/10
Posted on Nov 9, 2023
The cleanliness of the room was unsatisfactory, particularly the bathroom, which had an unpleasant odor. Furthermore, the service provided by the front desk was below expectations. Despite booking for two nights, we received a call from the front office after the first night, asking us to check out due to a clerical error on their part. Even after realizing their mistake, no apology was extended to us. Additionally, the disparity between the photographs shared online and the actual conditions of the hotel was significant. While Sun Moon Lake is a wonderful destination worth exploring, the substandard experience provided by this hotel could potentially mar your overall experience.
Response from Property: Hello, thank you for your affirmation and suggestions on Shui'an. We will review and improve them one by one. I wish you all the best and may all your wishes come true. May everything go well.
Maggie
Deluxe Double Suite With Full Lake View On Lower Floor
Stayed in Mar 2025
Other
13 review
7.0/10
Posted on Apr 20, 2025
The location is very good, but the room is a bit old. Although the bathroom has a bathtub, it is small. You have to stand in the bathtub to shower, otherwise the space next to the bathtub is small. There is no air conditioning. The lighting is two small projection lights, which is very dim for the bathroom. It is very bright during the day, but the light is too dim for showering at night. The room has a sea view, but because the floor is low, there is a sign in front. The breakfast is very simple and there are few choices. I don’t feel very good staying here
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your valuable comments. We are in the first row of the lake view. All accommodations have free parking. Boat tickets, bicycle tickets, Formosan Aboriginal Cultural Village, SUP stand-up paddling tickets are all discounted! Ms. Chen at the Waterfront
Anonymous User
Lake View Quad Suite
Stayed in Feb 2025
Family
1 review
7.0/10
Posted on Mar 31, 2025
Excellent location in the Yidashao business district
This reservation for a view room is OK
The breakfast style is pretty good and delicious.
But the interior equipment of the room is old and the wallpaper is mottled...
The toilet drains very slowly... (very scary)
The price in the business district is not low, such quality,
There is indeed a lot of room for improvement
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好, 謝謝您寶貴的評語。 我們在湖景第一排,住宿皆有免費停車喔, 船票,腳踏車票,九族文化村,SUP立漿,都有優惠價格喔!水岸陳小姐
魂魂
All Lake View Double Suite
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Mar 9, 2025
The hotel is inside the old street, and is in the first row of Sun Moon Lake, directly in front of the pier square!
There are special parking lots or you can park directly in the public parking lot in front of the pier. Most of the breakfast is vegetarian, and you have to walk to the second restaurant to eat (I also saw the boss using a golf cart to take other guests). The downside is that there is no refrigerator in the room, but it is still clean and tidy.
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好, 謝謝您寶貴的評語。 我們在湖景第一排,住宿皆有免費停車喔, 船票,腳踏車票,九族文化村,SUP立漿,都有優惠價格喔!水岸陳小姐
Guest User
All Lake View Double Suite
Stayed in Dec 2024
Couples
2 review
9.0/10
Great
Posted on Jan 19, 2025
The location of the hotel is very convenient, in front of Itashao Pier and the old street downstairs!
Original TextTranslated by Google
Response from Property: Thank you for your great affirmation. Sun Moon Lake is worth a week of travel. You can spend a slow week to experience the wonders of nature and leave beautiful memories of Sun Moon Lake vacation. The hotel is in a good location. You can combine the land-Yidashao Old Street and the Nine Frog Trail, the sea-boat tour of the lake, the foot-air-Nine Tribes and the Sun Moon Lake Cable Car. Thank you again for your affirmation. I wish you a happy journey. Miss Chen of Shui'an
Guowang
Deluxe Quadruple Suite
Stayed in Oct 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 17, 2025
The service quality of the boss is very good. The facilities are complete, clean and bright, and the food is delicious. This is a very good tourist hotel. It is only 1 or 200 meters away from Idashao Pier. It only takes 3 to 5 minutes to walk. The location is very good.
Original TextTranslated by Google
Response from Property: Thank you for your great affirmation. Sun Moon Lake is worth a week of travel. You can spend a slow week to experience the wonders of nature and leave beautiful memories of Sun Moon Lake vacation. The hotel is in a good location. You can combine the land-Yidashao Old Street and the Nine Frog Trail, the sea-boat tour of the lake, the foot-air-Nine Tribes and the Sun Moon Lake Cable Car. Thank you again for your affirmation. I wish you a happy journey. Miss Chen of Shui'an
Guest User
Deluxe Double Suite
Stayed in Sep 2024
Solo travelers
11 review
9.0/10
Great
Posted on Oct 29, 2024
The room is old, the facilities are also old, and the sanitary environment is average. But the location is very good, right by the pond.
I like it very much, because the boss is very nice!! He chatted with me and drank tea.
There is breakfast
Original TextTranslated by Google
Response from Property: Dear guests of Shui'an, thank you very much for choosing to stay at Sun Moon Lake Shui'an and liking our service, landscape, cleanliness, breakfast, and rooms. Your affirmation and support are the best motivation for us to continue to work hard and make progress. Shui'an is very welcome and We look forward to seeing you again. Thank you and wish you a happy journey. Ms. Shui'an Chen