Pablo Yoon
June 27, 2025
From the beginning, it was far too disorganized. We arrived at the hotel and they couldn’t find my reservation. The lady at the front desk, who didn’t speak a single word of English, showed me a handwritten notebook and wanted me to look for my own name in it—written in Chinese. Communication with the staff was impossible. They should have at least basic training to communicate in English, especially since this is quite a touristy destination.
We arrived around 10 a.m., and the room wasn’t ready, so we left our things. We could barely choose the room we wanted. Surprise! When we came back to check in, the room we had chosen was no longer available. So they gave us the other one. The shower didn’t work and only a few weak streams came out. A kind gentleman showed us another room, but it was of a lower category than the one we had booked.
It was not a very pleasant experience, especially after staying in places with true service-oriented hospitality. All in all, I wouldn’t recommend this hotel if you’re staying in Sun Moon Lake. There are much nicer hotels around.
