Wanda Realm Nanchang (Honggutan Wanda Plaza) Reviews

Response from Property: Dear guests:Thank you very much for taking the time to share your experience in our hotel. We are deeply honored by your positive comments on our cleanliness, comfort, room decoration, bathroom facilities, Wi-Fi service, professionalism of staff and geographical location. We are well aware that the standard of five-star service is not only reflected in hardware facilities, but also in providing every guest with a comfortable and secure accommodation experience.We are deeply sorry for the room temperature problem you mentioned and understand it. Indeed, a comfortable environment is an important factor to ensure that guests can enjoy a good rest. We have recorded your feedback and will immediately conduct an internal review to ensure that our air conditioning system can meet the needs of all guests. We promise that for all the guests staying in our hotel, we will provide a suitable temperature environment to ensure that you can enjoy a quiet and comfortable night.We understand that differences in language communication may cause you inconvenience, which we deeply regret. We are working hard to improve the multilingual service to ensure that all guests can feel at home during their stay. We attach great importance to your suggestion, which will help us to continuously improve and upgrade our service.Thank you again for your feedback, and we look forward to the opportunity to provide you with better service. If you have any other suggestions or need further help, please feel free to contact us.Guest service manager Liu chen Long。

Response from Property: 親愛的客人，感謝您下榻南昌富力萬達嘉華酒店。看到您對酒店的好評，作為酒店的“嘉”長，我表示非常的開心！在您的鼓勵下，我們會繼續努力…衷心的祝願您和家人，身體健康，萬事如意！期待您再次回“嘉”！賓客服務經理。

Response from Property: Thank you for choosing to stay in Nanchang R&F Wanda Jiahua Hotel. I'm glad you like our service. There are 292 luxury rooms in the hotel, located in the infinity pool on the 6th floor of the hotel. It is a rare hotel swimming pool in Nanchang and even the central cities, and its landscape and sight will be an excellent experience for guests. Looking forward to your stay again, thank you! Chanchan Feng, Manager of Front Office Department.

Response from Property: Dear guest, thank you very much for your sharing and evaluation. We will continue our efforts and strive to create a perfect stay experience for our guests and a comfortable place for leisure and business. We sincerely welcome you for your next stay.

Response from Property: Dear guest: Hello! We are honored that you chose to stay at Wanda Realm Nanchang and took the time to give us feedback on your recent stay experience! Please allow me, on behalf of all my colleagues in the hotel, to thank you for your support and love. Unfortunately, your expectations were not met during your stay this time. On behalf of the hotel management and front office department, I would like to sincerely apologize to you! Thank you for sharing your unpleasant experience with us in a timely manner. Because of your comments and suggestions, we will have the opportunity to review the shortcomings in our work and make adjustments at any time for long-term improvement. The hotel management attaches great importance to guest feedback, and we also firmly believe that with the supervision of Wanda Group headquarters and the efforts of the hotel general manager and all hotel management teams, we can continue to move towards higher goals! Of course, if we encounter any inappropriate behavior in our daily operations and management, we will definitely take appropriate follow-up measures including criticism, education or disciplinary action in accordance with standards and procedures. Please trust us! If it is convenient for you, please provide us with your details at that time, the specific date and time so that we can find the employee involved. Thanks again! Your stay experience is important to us! I hope to welcome you back again in the near future. If you have any questions, please feel free to contact me! My team and I will serve you wholeheartedly!

Response from Property: Dear guest, I received your praise. Xiaojia said that she was very happy O(∩_∩)O~ We will continue to work hard so that you can always have the comfort and care at home... Xiaojia sincerely wishes you good health and all the best! Looking forward to your return to "Jia" again and feel our consistent and warm service. Thank you!

Response from Property: 尊敬的客人：非常感謝您的好評與認可，您的滿意是我們不懈追求的目標。為確保每位客人都能享受到高標準的服務，我們會鼓勵並繼續提升這位優秀員工的技能與服務質量。希望您再次光臨時，我們還能為您提供更加出色的服務體驗。在此，我們真誠邀請您再次訪問南昌富力嘉華酒店，繼續在我們的温馨環境中享受難忘的旅途。非常感謝您選擇並推薦我們，期待再次為您提供服務。賓客服務經理熊建文。

Response from Property: Dear guest: Hello, we are very glad that you are satisfied with the hotel room! Thank you for your valuable evaluation. Your recognition is the driving force for our continuous improvement. In order to ensure that your experience is even better during your next visit, we pay special attention to and continue to optimize our services and facilities. We look forward to providing you with a comfortable and pleasant accommodation experience again. Your satisfaction is our most sincere pursuit.

Response from Property: 尊敬的賓客：您好，非常高興您對酒店房間滿意！感謝您的寶貴評價。您的認可是我們持續進步的動力。為了確保下次訪問時您的體驗更加卓越，我們特別關注並持續優化我們的服務與設施。期待再次為您提供舒適、愉快的住宿體驗。您的滿意是我們最熱忱的追求。賓客服務經理魏東龍。

Response from Property: Dear guest, Hello, we are very glad that you are satisfied with the hotel room! Thank you for your valuable evaluation. Your recognition is the driving force for our continuous improvement. In order to ensure that your experience will be even better next time you visit, we pay special attention to and continue to optimize our services and facilities. We look forward to providing you with a comfortable and pleasant stay again. Your satisfaction is our most sincere pursuit. Guest Service Manager Wei Donglong.

Response from Property: Dear guest, Hello, we are very glad that you are satisfied with the hotel room! Thank you for your valuable evaluation. Your recognition is the driving force for our continuous improvement. In order to ensure that your experience will be even better next time you visit, we pay special attention to and continue to optimize our services and facilities. We look forward to providing you with a comfortable and pleasant stay again. Your satisfaction is our most sincere pursuit. Guest Service Manager Wei Donglong.

Response from Property: 親愛的客人，感謝您下榻南昌富力萬達嘉華酒店。看到您對酒店的好評，作為酒店的“嘉”長，我表示非常的開心！在您的鼓勵下，我們會繼續努力…衷心的祝願您和家人，身體健康，萬事如意！期待您再次回“嘉”！賓客服務經理劉晨龍。

Response from Property: Dear guest, Thank you very much for taking the time to share your experience in our hotel. Your feedback is extremely valuable to us. We are glad to know that you have given high praise to our facilities, hygiene, service and environment. Regarding the facilities, we understand that the newness and oldness will change over time, but we are pleased that you think our facilities are fully functional and meet your needs. We will continue to work hard to continuously improve the facilities to ensure that every guest's accommodation experience can be at its best. In terms of hygiene, we always regard cleanliness and hygiene as the top priority to ensure that we meet the 5-star standard. Your affirmation is the greatest recognition of our work, and we will continue to adhere to this standard to provide guests with a clean and comfortable environment. In terms of service, we are very honored to have such a professional front desk team. Their gentleness and enthusiasm make every guest feel the warmth of home. Regarding the situation you mentioned about the loss of items after check-out, our team has indeed shown a high sense of responsibility and considerate service. We are well aware of the troubles of guests losing items during their travels, so we will do our best to help guests deal with them properly, which is also part of our service concept. Finally, thank you for your appreciation of the hotel's parking facilities. We do provide convenience for guests who drive themselves. The underground parking lot is not only safe, but also ensures that your vehicle can leave the hotel without any additional operations. This is a reflection of our commitment to providing convenient services for guests. Your satisfaction is our greatest pursuit. We look forward to the opportunity to serve you again and provide you with a better and more intimate accommodation experience. Thank you again for your feedback and wish you a happy life! Wei Donglong, Guest Service Manager

Response from Property: 尊敬的賓客：您好，非常高興您對酒店房間滿意！感謝您的寶貴評價。您的認可是我們持續進步的動力。為了確保下次訪問時您的體驗更加卓越，我們特別關注並持續優化我們的服務與設施。期待再次為您提供舒適、愉快的住宿體驗。您的滿意是我們最熱忱的追求。賓客服務經理魏東龍。