Nagoya Hotels with Airport pickup service

We were recommended to your hotel by my wife's nephew who was a guest at your hotel with his family.  The location is excellent especially for shopping at the Grand Batam mall.  We found your staff very polite and always helpful.  This applied to all the staff we interacted with from the door man to the staff at check in and check out to & the staff at breakfast.  There was one particular person at concierge (a rather tall, slim fair looking gentlemen) who was particularly helpful and always with a smile.  We were hoping to see him today to make sure we get his name but unfortunately he was not on duty today. We were hoping to use the gym and pool today but ran out of time.  The gym and the pool looked well maintained and clean.  We had a massage last night and they were excellent. We found boiling a kettle took a long time but I presume it is due to poor infrastructure on the island.  The island could certainly do with more invested in the infrastructure and roads/traffic to encourage more visitors.

Location is great for those who likes BCS mall. Staff service was nice and great however the door card were given us a few issues as it couldn’t access the lift. A few customers faces the same issues too. Overall it’s good experience and room is very wide. Not my first time staying in this hotel and would definitely come back again. A2 food court is just right below. Breakfast is just nice too.

This is a cheap and good hotel located next to the market and within walking distance of Batam Grand Mall and BCS Mall. The area is surrounded by massage parlors and eateries, with the A2 food court open until 3 AM. The market is bustling in the morning, offering plenty of food options. I would rate the hotel 9/10. There’s karaoke and in-house massage services available. The breakfast is outstanding and delicious, and the reception staff are friendly and helpful. I highly recommend this hotel for anyone with an average budget.

I don't recommend anyone to stay there during weekend, there's a nightclub nearby and you can hear the loud music and beats throughout the night, plus the traffic from the road. Just couldn't get a good night rest unless you are someone who can sleep with all the noise. That being said, the hotel location wasn't too far from BCS mall, u can take a grab to get there. The room and bathroom was clean but the bathroom does have a sewage smell which wasn't pleasant so would advise that you keep the door closed. There's quite a selection of cable channels on the TV to keep you entertained.

the room is clean but unfortunately outside the corridor there are too many piles of dirty rubbish.

We are family of 4 (2 adult & 2 kids age 11 & 12). We requested for connection room, but we were so surprised that the hotel only have 2 connection room which is at level non-smoking room and level smoking room. We stayed 4D3N and we have to separate the kids sleep with us each other's. Firstly, they sent us to level 5, the window facing building opposite the hotel look like empty and running down, so scary so i asked them to change for us, lucky they still have available room for us at level 3 facing the road. The food was ok ok for me and family. every day different kinds of food. but not much western choices. The room was spaces and have kind of smell, maybe the carpet smell. but ok still acceptable. The service was good. asking for extra pillow, rubbish plastic, clean the room change the bed sheet etc. The location walking distant to Nagoya Hill Mall. Took grab to BCC mall, Mega Mall all nearby. Grab/gojek is so fast and Easy in Batam. It a good experience for us. after all we did have fun in Batam.

I had a delightful stay at Hana Hotel! The staff were incredibly friendly. The hotel offers great value for money, especially with its central location—making it easy to explore batam. Plus, the complimentary breakfast was a nice bonus, providing a perfect start to my day. Will recommend it for anyone visiting!

The HOM Exclusive Penuin to be Casanova provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, take advantage of the hotel's convenient on-site parking facilities.The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service and air conditioning, all designed with your ease in mind. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy.Within specific rooms, a coffee or tea maker, bottled water and mini bar is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and towels within a few chosen chambers. Throughout the day and night, guests can enjoy light refreshments with the hotel offering vending machines.

Very pleased to have found a nice hotel in the Penuin area, and smack next to the Grand Batam Mall as well. Check in was very quick and fast, and we were in the rooms within 5-7 minutes of checking in. We got a twin room with south facing windows which was nicely equipped with international plugs and well thought out room lighting modes on the control panel. Airconditioning was good and toilet ventilation was also pretty decent. I used the gym which was nicely equipped for weight training as well as some cardio machines, and the pool was pretty nice. Beds were comfortable and I had a great sleep. Some areas for improvement in the housekeeping area: 1. There were oil stains on the room windows that was not cleaned for the duration of our stay (likely from previous guest pressing his/her face against the window) 2. The tissue box on the bathroom counter needs a re-think, as there's a hole on the bottom, the tissues get soaked when water splashes out of the sink onto the counter 3. Water pressure for the sink needs to be adjusted, it's too strong and splashes all over to the unsuspecting user 4. Shower pressure was good but the shower head was split open (did not affect the functionality) All in all, very nice and I would stay here again and would recommend it to my friends as it's probably the nicest hotel in the area currently.

Our stay for 2 nights is very nice ,we are very happy with the services and the location is great too . It’s just opposite Nagoya food court easy to find food there.Hotel wise it’s a bit old but ok to stay for a short time.Breakfast is good the menu changes every day. Overall it’s pretty good.