Yew Hotel

Yew Hotel Reviews

Yew Hotel

Lot 243, Jalan Setia Raja, Miri, Sarawak, 98000, MalaysiaView Hotel Details
Yew Hotel
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1 night

Yew Hotel Guest Reviews

2.8/5
7 review
Verified reviews
Location2.9
Amenities2.8
Service2.7
Cleanliness2.8
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All reviews(7)
Positive reviews(3)
Reviews with photos/video(2)
Negative reviews(4)
Rach Xin En
Standard Twin Room
Stayed in Dec 2024
Family
1 review
2.5/5
Posted on Jan 28, 2025
Cleaniness unacceptable. We got rashes after sleeping in the bedsheets. Facilities are bad too. No toilet tissues provided. Leaking shower head at room 212.
Cheryl Carvalho
Standard Twin Room
Stayed in Jul 2023
Family
23 review
3.0/5
Posted on Aug 26, 2023
They should provide universal charger although the room doesn’t have towel. But our stay is quite good
rianapurple
Standard Twin Room
Stayed in Dec 2024
Other
2 review
2.2/5
Posted on Jan 20, 2025
So bad service
ENGK
Richmond Suite
Stayed in May 2023
Business travelers
7 review
3.7/5
Posted on Jun 17, 2023
Lack of amenities .
Guest User
Stayed in Jul 2023
Other
3.0/5
Posted on Aug 30, 2023
Pros: - Walking distance to Bintang plaza. - Jalan Setia Raja has less traffic. Noise pollution from traffic isn't an issue. - Good for short stay, basic amenities available. - Black out curtains. - Boss is proactive. (follow up with me to refund me, for over charge). Neutral (not an issue for me): - TV are local channels. - Water pressure a bit weak. - You can hear sounds from the hallway. Not idea for sleeping late into the day. Having a room at the end of the hallway, would be better. - Wifi signal weak, if you are at the end of the hallway. Cons: - Staff on site, has poor customer service skills. So guest should pay attention to check what is in your hotel voucher, to avoid overpaying, Also remember to collect your deposit, don't rely on the staff to remember to do it. My experience: I stayed 1 night. There is a lack of onsite parking (4-5 car spaces that wouldn't risk blocking any cars parked at the back of the property). If you prefer not to risk being disturbed to move your car, and you either need to leave your car at limited space at front of the property (its a first come first serve basis), or make do with free on-street parking along the Jalan Setia Raja. As I was the first guest to check in for the day, I opted to just leave my car at 2pm till the next morning. I rearrange my day's plan: walk to Bintang plaza to spend my time there for the whole afternoon. Plan for a late dinner, using grab to the restaurant of my choice, before using Grab to return to the hotel and have an early night. I wasn't going to have to risk being left with free street parking option. During check out, I almost forgot to collect my deposit, receptionist didn't not issue receipt during check in ( and I forgot to request). During check out, receptionist also dont' remember to proactively return my deposit, I have to remind them. I also paid tax twice ( charged by agoda, then also charged by hotel receptionist), because hotel receptionist didn't check the booking details. After I left, I realize this mistake, so I called the hotel, left my contact number left with receptionist, as they needed to verify double charge. No follow up from hotel staff at all. Separately I reached out to Agoda about the double tax situation. Unfortunately the hotel owner also have communication breakdown from Agoda. Agoda provide the wrong contact info: Another hotel guest (same first and last name, different booking ID, different agoda account) to follow up with refund. It is by chance that the other hotel guest and I are acquainted, so the boss could finally contact the right person. It took about 5 days from the date of check out, until the hotel owner could contact me directly to make things right. He took note of the feedback between me and the other hotel guest's experience. Will I stay here again - it depends on what are my travel plans in the city & room price, but I will make sure I take precaution as the staff behavior wasn't acceptable. Hopefully by the time I
Guest User
Stayed in Apr 2022
Business travelers
1.0/5
Posted on May 20, 2022
Very BAD 👎. condition room very dirty, moldy, dusty and toilet very smell and dirty yellow mud everywhere, even petrol station toilet much cleaned. Request toilet liquid cleaner from receptionist, they ask to collect at lobby, force then later on they sent the cleaning tools for self cleaning. 1st experince stay hotel and I have to clean the toilet for my comfort stayed. No toilet paper. No lift. Stay at 3rd floor. Any request guest must go down to collect at receptionist and staff not presentable DON'T GET CHEATED shared PHOTOS from Hotel staff you will regret for whole lifetime
6/8
World Runner
Standard Queen Room
Stayed in Jan 2025
Solo travelers
45 review
2.0/5
Posted on Feb 26, 2025
window cannot close, pillow dirty, toilet not clean, not comfortable at all