Novotel Mexico City Santa Fe Reviews

Response from Property: Dear Guest,We greatly appreciate your feedback and are delighted to know that our service met your expectations. It will be our pleasure to host you again at Novotel Mexico City Santa Fe in the near future.Sincerelly,Elena OnofreFront Desk Manager

Response from Property: Dear Guest ,Thank you for sharing your feedback with us. We are glad to hear that your overall experience was positive. We apologize for the inconvenience caused by the restaurant's renovation during your stay, which prevented you from enjoying the buffet breakfast.We appreciate your understanding and patience. Your comments are invaluable to us as we strive to provide the best experience for our guests. We look forward to welcoming you back in the future and hope to offer you an even better stay next time.Best regards,Hotel Management Novotel Mexico City Santa Fe

Response from Property: Dear Guest,Thank you very much for your detailed review. We are pleased to know that you found our facilities and services satisfactory, as well as the tranquility of our surroundings. We are also glad that you enjoyed the convenience of our location near shopping centers, supermarkets and a variety of restaurants.We look forward to welcoming you again at Novotel Mexico City Santa Fe on your next visit to Mexico City.Best regards,Elena OnofreFront Desk Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We apologize for the quality of the breakfast not meeting your expectations. We value your comments and will work on improving our offerings.On a positive note, we are pleased to hear that our service met your standards. We strive to provide excellent service, and your kind words are encouraging.We hope to have the opportunity to serve you again and provide a better dining experience.Best regards,Hotel Management Novotel Mexico City Santa Fe

Response from Property: Estimado huésped,Muchas gracias por sus amables palabras. Nos alegra saber que encontró nuestras camas cómodas y espaciosas, y que disfrutó de la comida y nuestros servicios.Es un placer saber que su estancia fue relajante y que recomienda nuestro hotel para un día de descanso. Esperamos tener el gusto de recibirle nuevamente en Novotel Mexico City Santa Fe.Saludos cordiales,Elena OnofreJefe de Recepción

Response from Property: Dear Guest,We are very sorry to hear that your experience was not completely satisfactory. We appreciate your comments about the condition of the hotel. We are pleased to inform you that we are currently in the process of renovation to improve our facilities and offer a more pleasant experience to our guests.We hope to have the opportunity to welcome you again and provide you with a renewed and comfortable stay at Novotel Mexico City Santa Fe.Best regards,Elena OnofreFront Desk Manager

Response from Property: Dear Guest,Thank you for your comments. We are delighted to hear that, overall, you were quite satisfied with your stay. Your satisfaction is our top priority, and we are glad that we met your expectations.Guest feedback helps us to improve your satisfaction. We always strive to provide an even better experience for our guests.Thank you again for your feedback. We look forward to welcoming you back soon.Best regards,Hotel Management Novotel Mexico City Santa Fe

Response from Property: Dear guest,We appreciate very much your opinion regarding our breakfast; we are currently in a renovation process in our hotel and we will take into account your requests, notes and proposals to improve our services.We hope to have the opportunity to have you back on your next stay in Mexico City.Cordially yours,Elena OnofreFront Desk Manager