489 Elizabeth St, Melbourne, Victoria, 3000, AustraliaView Hotel Details
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Jasper Boutique Hotel Guest Reviews
4.1/5
Very Good
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.8
Service4.1
Cleanliness4.2
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All reviews(49)
Positive reviews(44)
Reviews with photos/video(6)
Great location(19)
Friendly staff(14)
Awesome stay(8)
Convenient location(8)
Average sound insulation(5)
Easy to get around(5)
Negative reviews(5)
Guest User
Deluxe King Room
Stayed in Dec 2024
Solo travelers
3 review
3.0/5
Posted on Jan 27, 2025
Good location next to Victoria markets and the lobby is decent. The rooms are tired with marks on the walls and holes in the carpet. Theres also an unknown dirty smell in the rooms. Even when rooms had been serviced, there was still bits on the carpet and the bathroom hadn’t been wiped down. I stayed for 8 nights and the sheets weren’t changed once.
Guest User
Deluxe King Room
Stayed in Jan 2025
Solo travelers
3 review
4.2/5
Very Good
Posted on Feb 23, 2025
The hotel was well located and all the facilities were good enough. However it markets itself as a design hotel, which apart from an exhibition downstairs, I didn't really "get". Nothing much in the rooms smacked of distinctive design apart from some coloured glass between the bedroom and bathroom that could be levered open and closed. The carpet in my room on the 7th floor was a bit worn and uneven. Not the hotel's fault, but there is some building work happening at a couple of sights nearby. It is close to Queen Victoria markets, which are wonderful and within easy walking distance of everything central Melbourne has to offer.
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Feb 6, 2025
Great hotel, in a great location. I would highly recommend!!
yewc
Deluxe King Room
Stayed in Apr 2024
Solo travelers
2 review
3.7/5
Posted on Jun 21, 2024
Jasper hotel is conveniently located just along Elizabeth St in front of Queen Vic Market. Love the convenience but the service reflected the change management. Jasper used to exude warmth and service staff demonstrated genuine care with personal touch to attending to your queries. Rooms were more comfy and well-maintained too. At arrival, my allocated first room had loud noises and first staff said I could sit outside the open balcony to enjoy the wind (it’s winter…). Do you enjoy having meals sitting outside windy balcony in the freezing cold weather? Second staff helped changed to a room but the shower facility is faulty. I just checked in and really wanted to have a proper decent shower. Informed the staff and was told the hotel just went through an upgrading renovation. After all the ordeal, I am thankful the third staff managed to change a more comfortable room the next day. I used to always promote Jasper hotel to my friends in the past. Now, I have to be more careful to share. I hope they will improve on their room maintenance at least.
Shannan
Deluxe King Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Everything was great
Guest User
Deluxe King Room
Stayed in Aug 2023
Travel with friends
1 review
4.5/5
Great
Posted on Sep 18, 2023
They were friendly from walking into the front door until you walk out the door, always saying hello and have a good day when you see them in the lobby. Rooms were clean and tidy and I loved the space
Response from Property: Dear Guest,We would like to thank you for sharing your recent experience with us at Jasper Hotel. We very much appreciate your feedback as it provides us the opportunity to continually improve our products and service. We appreciate you taking the time to share your experience and we do hope there is an opportunity to welcome you back to Jasper Hotel in the future. Please feel free to reach out to us if we can assist with anything else.Kind Regards,Front Office Manager
Anonymous User
Deluxe Twin Room
Stayed in Sep 2023
Business travelers
24 review
4.2/5
Very Good
Posted on Nov 3, 2023
Location is very good. It is located right at Elizabeth street.
Response from Property: Dear Guest,We would like to thank you for sharing your recent experience with us at Jasper Hotel. We very much appreciate your feedback as it provides us the opportunity to continually improve our products and service. We appreciate you taking the time to share your experience and we do hope there is an opportunity to welcome you back to Jasper Hotel in the future. Please feel free to reach out to us if we can assist with anything else.
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Business travelers
1 review
3.7/5
Posted on Dec 2, 2024
Nice location
Kaoririn
Deluxe King Room
Stayed in Jul 2023
Couples
8 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Very comfortable stay, loved the location. Staff were friendly!
Response from Property: Dear Guest,We would like to thank you for sharing your recent experience with us at Jasper Hotel. We very much appreciate your feedback as it provides us the opportunity to continually improve our products and service. We appreciate you taking the time to share your experience and we do hope there is an opportunity to welcome you back to Jasper Hotel in the future. Please feel free to reach out to us if we can assist with anything else.
Guest User
Deluxe King Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Good services
Aaron
Deluxe King Room
Stayed in Jul 2023
Couples
5 review
5.0/5
Outstanding
Posted on Sep 5, 2023
Great place to stay
Response from Property: Dear Aaron,We would like to thank you for sharing your recent experience with us at Jasper Hotel. We very much appreciate your feedback as it provides us the opportunity to continually improve our products and service. We appreciate you taking the time to share your experience and we do hope there is an opportunity to welcome you back to Jasper Hotel in the future. Please feel free to reach out to us if we can assist with anything else.Kind Regards,Front Office Manager
Ching Hong
Family Suite
Stayed in May 2022
Family
3 review
4.2/5
Very Good
Posted on Jun 15, 2022
Great location, tram station just 1 mins away, staff is very friendly and helpful. Was surprised hotel do not provide toothbrush.
Response from Property: Dear Guest,We would like to thank you for sharing your recent experience with us at Jasper Hotel. We very much appreciate your feedback as it provides us the opportunity to continually improve our products and service. Our hotel does provide toothbrushes and toothpaste and we do hope there is an opportunity to welcome you back to Jasper Hotel in the future. Please feel free to reach out to us if we can assist with anything else.Kind Regards,Front Office Manager
Carl
Deluxe King Room
Stayed in Feb 2022
Travel with friends
32 review
4.2/5
Very Good
Posted on Mar 30, 2022
Generally good hotel, location near victoria market and short distance to Melbourne Central.
Staff are very friendly and accomodating.
Room also spacious.
There are 2 downside for me, first one is shower cubical so small and the other one is my room is Infront of construction so from 7 am the machine noise would start
Response from Property: Dear Carl,We would like to thank you for sharing your recent experience with us at Jasper Hotel. We very much appreciate your feedback as it provides us the opportunity to continually improve our products and service. The road work is finished and we don't have much control over this as this is the council working to upgrade the facilities. We do hope there is an opportunity to welcome you back to Jasper Hotel in the future. Please feel free to reach out to us if we can assist with anything else.Kind Regards,Front Office Manager
Guest User
Deluxe King Room
Stayed in Feb 2025
Solo travelers
20 review
5.0/5
Outstanding
Posted on Mar 11, 2025
Very good hotel. Next to Victoria Market, there is a free tram. The air conditioning is great, and the price is impeccable. Clean and hygienic
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Guest User
Deluxe King Room
Stayed in Jan 2025
Couples
9 review
3.7/5
Posted on Feb 25, 2025
The room size is OK.
Facilities: General
Hygiene: Good
Environment: Quiet in a busy area. Convenient for travel, eating, and transportation. There are many supermarkets nearby, and the Queen's Market is just over 200 meters behind.
There are too few towel poles and hooks in the bathroom. There is no place to hang a towel, and there is no place to hang socks and shorts?
It's my first time in Australia, and I found that their hotels in Australia do not provide slippers and toothpaste. The most unaccustomed thing is that their quilts are sandwich-style, with movable sheets on the upper and lower layers, which will be pulled off and messed up when moving. The pillows are very uncomfortable.
There was no Chinese service for five days from check-in to check-out. When checking out, I wanted to ask how to refund the deposit, but the communication was not smooth...