Sofitel Shahd Al Madinah

Sofitel Shahd Al Madinah Reviews

Sofitel Shahd Al Madinah

Building, 2943 King Fahd Rd, Bada'ah, Medina, Al Madinah, 21452, Saudi ArabiaView Hotel Details
Sofitel Shahd Al Madinah
Sofitel Shahd Al MadinahSofitel Shahd Al MadinahSofitel Shahd Al Madinah
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Sofitel Shahd Al Madinah Guest Reviews

4.6/5
Great
75 review
Verified reviews
Location4.9
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(75)
Positive reviews(74)
Reviews with photos/video(12)
Awesome stay(21)
Awesome rooms(15)
Great location(15)
Friendly owner(13)
Clean and tidy(12)
Convenient location(10)
Delicious breakfast(9)
Negative reviews(1)
Salfarina
Classic King Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 4, 2025
My stay totally fabulous from the reception till dining team kudos everyone and hope we will be able to meet up again soon
Response from Property: Dear Salfarina, We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
Kang 555
Classic Twin Room
Stayed in Oct 2024
Travel with friends
77 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Best hotel location ever for visiting Madinah, very convenient for pray for restaurants and taxi’s
Guest User
Prestige Suite Partial Haram Plaza View, 1 King Bed
Stayed in Dec 2024
Other
1 review
4.5/5
Great
Posted on Jan 20, 2025
It was very nice experience staying at Sofitel for performing Umrah. Lifts are bit old but overall experience was nice.
Response from Property: Dear Guest, We would like to express our gratitude for your feedback regarding your stay at Shahd Al Madina, and we will make sure to deliver your opinion about elevators to the relevant department. We hope you give us the opportunity to provide you with better service in the future.
Norita Idris
Classic Room Triple Bed
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Good hotel. Breakfast is variety and room are good. Need arrangement for tv for double room. Very hard to watch tv.
Response from Property: Dear Norita, Thank you for taking the time to share your positive feedback about breakfast buffet and room! We appreciate your feedback and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.
Marzira
Classic Twin Room
Stayed in Dec 2024
Family
4 review
2.7/5
Posted on Jan 14, 2025
Pros: Excellent location. Very near to Masjid Nabawi Cons: Staffs from concierge to reception and room service are not welcoming. Breakfast location at 12th floor needs cleaning with windows full of dusts. Concierge not reliable. Room service done below expectations. Reception guy was very cold snd unfriendly. During checking out, i was brought to another counter due to their error thinking i have nit my payment for the stay which i already paid to trip.com immediately when the booking was made. High price but low service etiquette.
Response from Property: Dear Marzira, Your satisfaction is our top priority and we're so delighted that you enjoyed the location. We appreciate your feedback about the staff service and cleanliness and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.
Rayes
Classic King Room
Stayed in Jun 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jul 19, 2024
10/10. Nothing more to be said. Every moment spent at this hotel was great. Be sure to check it out.
PERINA HERISANTY
Classic Twin Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
So far so good..., the best hotel in madinah..., strategic location, good breakfast, recomended hotel
Jakhura
Classic King Room
Stayed in Mar 2024
Family
47 review
5.0/5
Outstanding
Posted on May 1, 2024
Breakfast had a very large variety. Staff were a pleasure to deal with. Very close to the mosque.
Guest User
Classic King Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 28, 2024
All Staff are excellent and accommodating Food awesome Room clean
rainbowrenita
Classic Twin Room
Stayed in Jul 2024
Family
8 review
3.5/5
Posted on Aug 4, 2024
Room is small, toilet is smelly. Bell & guest service are really helpful, yet the reception doesn’t feel like working. Too noisy and night like people next door is having party the whole night, banging the door, singing, shouting…etc, isn’t soundproof at all.
RAIDAH DAUD
Classic King Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 28, 2025
I stayed here twice.. staff are excellent n helpful
Response from Property: Dear Raidah, We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
Tyas Kusnadi
Classic Room Triple Bed
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 31, 2024
We really liked staying at Sofitel Hotel during our Umrah in Madinah, everything was really taken care of, very satisfied, hopefully we can come here again during our next Umrah... always successful Sofitel Hotel Madinah
Professor Marwan Kutbi
Classic Twin Room
Stayed in Jun 2024
Family
13 review
4.7/5
Amazing
Posted on Jul 26, 2024
A perfect hotel a few steps away from Haram . Has perfect staff, special thanks to Mohammed Sayed Husain, from housekeeping for his continuous help during our stay , Mr Mohammed Sayed Husain is the absolute BEST in this hotel and he is a great assets to any hotel chain . Breakfast was good with a good variety of dishes . Thanks to ALL who made our stay memorable.
Anonymous User
Classic Room Triple Bed
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 12, 2024
The location and the breakfest soo good. I think this hotel is perfect
Nuchana
Club Deluxe King Room
Stayed in Apr 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jun 20, 2024
The hotel was great 5-star hotel in the business district we look for a stay for conference. The hotel offers a variety of special services, appreciated. The room was in great condition, comfort and clean. All the hotel staff were friendly and helpful. Daily breakfast is great.