Sofitel Shahd Al Madinah

Sofitel Shahd Al Madinah Reviews

Sofitel Shahd Al Madinah

Building, 2943 King Fahd Rd, Bada'ah, Medina, Al Madinah, 21452, Saudi ArabiaSee Hotel Details
Sofitel Shahd Al Madinah
Sofitel Shahd Al MadinahSofitel Shahd Al MadinahSofitel Shahd Al Madinah
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Guest Reviews

9.4/10
Amazing
130 review
Verified reviews
Location9.7
Amenities9.2
Service9.2
Cleanliness9.4
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All reviews(130)
Positive reviews(128)
Reviews with photos/video(21)
Awesome stay(36)
Great location(26)
Awesome rooms(21)
Great service(21)
Clean and tidy(20)
Delicious breakfast(15)
Convenient location(14)
Negative reviews(2)
Guest User
Classic King Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 14, 2025
Location was very near to masjid nabawi. I love how the room is comfortable, clean and tidy. They provide premium amenities as well. Thank you Sofitel Madinah team! We’ll be back inshaallah.
Response from Property: Dear Guest,Thank you for taking the time to share your experience regarding our hotel amenities and special location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.
Mohammad Zainal
Classic King Room
Stayed in Mar 2025
Couple
3 review
5.5/10
Posted on Apr 27, 2025
I would like to bring to your attention that one of my thoubs was damaged after using the iron provided. Upon inspection, I discovered that the iron was dirty and had stains on its surface, which subsequently caused marks and damage to my thoub. Although an attempt was made to wash and clean the thoub, it was unsuccessful in removing the burnt stains. Unfortunately, the damage has already been done, and no action can truly replace or restore my thoub
Response from Property: Dear Mohammad, We appreciate your feedback regarding room amenities, We are sorry for any inconvenience caused and would like to assure you that we have taken immediate action to rectify the issue. So, it would be appreciated if you communicated with us. We hope you give us the opportunity to provide you with better service in the future.
Guest User
Classic King Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 28, 2025
Nice hotel and professional staff
Response from Property: Dear Guest,We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
mrosmadi
Junior Suite
Stayed in Jun 2025
Family
10 review
10/10
Outstanding
Posted on Jul 20, 2025
Good. Excellent
Response from Property: Dear Mrosmadi, Thank you so much for your ideal rating! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to create an exceptional atmosphere, so we're delighted that you appreciated it. We hope to welcome you back soon for another joyful experience.
Guest User
Classic King Room
Stayed in Dec 2024
Couple
3 review
10/10
Outstanding
Posted on Feb 3, 2025
Had a wonderful stay in Madinah. Just a few steps to the Masjid Nabawi. The location is perfect. Staffs were very friendly and helpful. Breakfast is good, wide selection. Would definitely come here again.
Response from Property: Dear Guest,Thank you for taking the time to express your experience regarding our special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We're so glad that you enjoyed our tasty breakfast options. We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
Howardy
Classic King Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 14, 2025
Very closed, clean and easy located , delicious food
Response from Property: Dear Howardy,Thank you for taking the time to share your experience regarding our buffet and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.
Salfarina
Classic King Room
Stayed in Nov 2024
Couple
5 review
10/10
Outstanding
Posted on Jan 4, 2025
My stay totally fabulous from the reception till dining team kudos everyone and hope we will be able to meet up again soon
Response from Property: Dear Salfarina, We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
irfan jauhari
Classic Twin Room
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Jul 3, 2025
Check in processing too long and i was rejected by reception while using voucher from trip.com.. So i must call customer support trip.com to check in
Response from Property: Dear Irfan, Thank you for bringing this to our attention. We strive to provide top-notch service to all our guests. We appreciate your feedback about check-in process and will use it to improve our service going forward. We hope you'll give us another chance to show you the exceptional service we're known for.
Kang 555
Classic Twin Room
Stayed in Oct 2024
Traveling with friends
82 review
10/10
Outstanding
Posted on Nov 18, 2024
Best hotel location ever for visiting Madinah, very convenient for pray for restaurants and taxi’s
Guest User
Classic King Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 28, 2025
Very good hotel, excellent location. The staff was incredibly friendly and attentive, making our stay even more enjoyable. Our room offered stunning views of the city skyline, adding a special touch to our experience. Each morning, we indulged in a delicious breakfast that featured a variety of local delicacies. Overall, it was a memorable visit that we would highly recommend to others.
Response from Property: Dear Guest,Thank you for taking the time to express your experience regarding our staff service, breakfast buffet, room view and special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We hope you'll come back and visit us soon.
Guest User
Junior Suite
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 20, 2025
Very good service and very courteous management. Nice rooms, a bit small but no complaints *************. It's definitely our new place to stay in Madinah in sha allah.
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback about our staff service and room. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.
Muhammad Rizky
Classic Twin Room
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 15, 2025
everyone knows Sofitel is 5-stars hotel, and it’s means best of the best. worth the price💐
Response from Property: Dear Muhammad, Thank you for taking the time to rate our hotel with a perfect score! We are thrilled to hear that you enjoyed your stay with us and that our hotel atmosphere met all your expectations. We strive to create an unforgettable experience for all our guests, and we're delighted to hear that we hit the mark with you. Thank you again for your review and for choosing our hotel. We look forward to welcoming you back in the future.
Guest User
Classic Twin Room
Stayed in Jan 2025
Family
16 review
10/10
Outstanding
Posted on Apr 20, 2025
Very nice hotel. It has nice shampoo and nice buffet.our stay was nice. Our room was kind of small and the elevators were slow. But overall nice experience
Response from Property: Dear Guest, Thank you for taking the time to share your positive feedback about our bathroom amenities and buffet! We appreciate your feedback about the room size and elevators and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.
Guest User
Classic King Room
Stayed in Dec 2024
Couple
2 review
8.0/10
Very Good
Posted on Feb 6, 2025
The location is great but the rooms are a bit small. The staff was overwhelmed by too many guests and the cleaning of rooms was not thorough…
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback about location! We appreciate your feedback about the staff, room size and cleanliness and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.
Guest User
Prestige Suite Partial Haram Plaza View, 1 King Bed
Stayed in Dec 2024
Other
1 review
9.0/10
Great
Posted on Jan 20, 2025
It was very nice experience staying at Sofitel for performing Umrah. Lifts are bit old but overall experience was nice.
Response from Property: Dear Guest, We would like to express our gratitude for your feedback regarding your stay at Shahd Al Madina, and we will make sure to deliver your opinion about elevators to the relevant department. We hope you give us the opportunity to provide you with better service in the future.