Building, 2943 King Fahd Rd, Bada'ah, Medina, Al Madinah, 21452, Saudi ArabiaView Hotel Details
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Sofitel Shahd Al Madinah Guest Reviews
9.4/10
Amazing
101 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.8
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(101)
Positive reviews(100)
Reviews with photos/video(14)
Awesome stay(26)
Great location(21)
Clean and tidy(16)
Friendly staff(15)
Delicious breakfast(14)
Convenient location(12)
Negative reviews(1)
Guest User
Classic King Room
Stayed in Dec 2024
Couples
2 review
10.0/10
Outstanding
Posted on Feb 3, 2025
Had a wonderful stay in Madinah. Just a few steps to the Masjid Nabawi. The location is perfect. Staffs were very friendly and helpful. Breakfast is good, wide selection. Would definitely come here again.
Response from Property: Dear Guest,Thank you for taking the time to express your experience regarding our special location, as we emerged as a luxury lifestyle at the doorstep of the Prophet Mosque to give you the opportunity to experience the spiritual atmosphere combined with comfort and serenity. We're so glad that you enjoyed our tasty breakfast options. We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
Howardy
Classic King Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 14, 2025
Very closed, clean and easy located , delicious food
Response from Property: Dear Howardy,Thank you for taking the time to share your experience regarding our buffet and location. We take pride in offering a luxury lifestyle at the doorstep of the Prophet's Mosque, providing you with the opportunity to experience a blend of spiritual atmosphere, comfort, and serenity. We hope you'll come back and visit us soon.
Salfarina
Classic King Room
Stayed in Nov 2024
Couples
5 review
10.0/10
Outstanding
Posted on Jan 4, 2025
My stay totally fabulous from the reception till dining team kudos everyone and hope we will be able to meet up again soon
Response from Property: Dear Salfarina, We're over the moon to hear that our staff exceeded your expectations. Our entire staff went above and beyond to ensure your comfort and satisfaction. Thank you for choosing us, and we hope to have the pleasure of serving you again soon.
Kang 555
Classic Twin Room
Stayed in Oct 2024
Travel with friends
75 review
10.0/10
Outstanding
Posted on Nov 18, 2024
Best hotel location ever for visiting Madinah, very convenient for pray for restaurants and taxi’s
Guest User
Junior Suite
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Very good service and very courteous management. Nice rooms, a bit small but no complaints *************. It's definitely our new place to stay in Madinah in sha allah.
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback about our staff service and room. We're glad that our efforts to create a spiritual atmosphere didn't go unnoticed and that you found your stay joyful. We can't wait to welcome you back.
Muhammad Rizky
Classic Twin Room
Stayed in Mar 2025
Family
5 review
10.0/10
Outstanding
Posted on Apr 15, 2025
everyone knows Sofitel is 5-stars hotel, and it’s means best of the best. worth the price💐
Response from Property: Dear Muhammad, Thank you for taking the time to rate our hotel with a perfect score! We are thrilled to hear that you enjoyed your stay with us and that our hotel atmosphere met all your expectations. We strive to create an unforgettable experience for all our guests, and we're delighted to hear that we hit the mark with you. Thank you again for your review and for choosing our hotel. We look forward to welcoming you back in the future.
Guest User
Classic Twin Room
Stayed in Jan 2025
Family
16 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Very nice hotel. It has nice shampoo and nice buffet.our stay was nice. Our room was kind of small and the elevators were slow. But overall nice experience
Response from Property: Dear Guest, Thank you for taking the time to share your positive feedback about our bathroom amenities and buffet! We appreciate your feedback about the room size and elevators and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.
Guest User
Classic King Room
Stayed in Dec 2024
Couples
2 review
8.0/10
Very Good
Posted on Feb 6, 2025
The location is great but the rooms are a bit small. The staff was overwhelmed by too many guests and the cleaning of rooms was not thorough…
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback about location! We appreciate your feedback about the staff, room size and cleanliness and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.
Guest User
Prestige Suite Partial Haram Plaza View, 1 King Bed
Stayed in Dec 2024
Other
1 review
9.0/10
Great
Posted on Jan 20, 2025
It was very nice experience staying at Sofitel for performing Umrah. Lifts are bit old but overall experience was nice.
Response from Property: Dear Guest, We would like to express our gratitude for your feedback regarding your stay at Shahd Al Madina, and we will make sure to deliver your opinion about elevators to the relevant department. We hope you give us the opportunity to provide you with better service in the future.
Norita Idris
Classic Room Triple Bed
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 21, 2025
Good hotel. Breakfast is variety and room are good. Need arrangement for tv for double room. Very hard to watch tv.
Response from Property: Dear Norita, Thank you for taking the time to share your positive feedback about breakfast buffet and room! We appreciate your feedback and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.
Marzira
Classic Twin Room
Stayed in Dec 2024
Family
4 review
5.5/10
Posted on Jan 14, 2025
Pros: Excellent location. Very near to Masjid Nabawi
Cons: Staffs from concierge to reception and room service are not welcoming.
Breakfast location at 12th floor needs cleaning with windows full of dusts.
Concierge not reliable.
Room service done below expectations.
Reception guy was very cold snd unfriendly.
During checking out, i was brought to another counter due to their error thinking i have nit my payment for the stay which i already paid to trip.com immediately when the booking was made.
High price but low service etiquette.
Response from Property: Dear Marzira, Your satisfaction is our top priority and we're so delighted that you enjoyed the location. We appreciate your feedback about the staff service and cleanliness and will work to improve our service. In the meantime, we hope you'll give us another chance to show you what we're truly capable of. Thank you for choosing to stay with us.
Rayes
Classic King Room
Stayed in Jun 2024
Couples
9 review
10.0/10
Outstanding
Posted on Jul 19, 2024
10/10. Nothing more to be said. Every moment spent at this hotel was great. Be sure to check it out.
Datuk Mustafa
Classic King Room
Stayed in Jan 2025
Couples
2 review
9.5/10
Amazing
Posted on Feb 27, 2025
A bit dated but still very nice.
Location is good
Breakfast was good too
Response from Property: Dear Datuk Mustafa, Thank you for taking the time to share your positive feedback about our location and breakfast! We appreciate your feedback about the hotel maintenance and will work hard to improve it in the future. We hope you will consider giving us another chance to exceed your expectations.
PERINA HERISANTY
Classic Twin Room
Stayed in Oct 2024
Couples
1 review
10.0/10
Outstanding
Posted on Dec 4, 2024
So far so good..., the best hotel in madinah..., strategic location, good breakfast, recomended hotel
Jakhura
Classic King Room
Stayed in Mar 2024
Family
49 review
10.0/10
Outstanding
Posted on May 1, 2024
Breakfast had a very large variety. Staff were a pleasure to deal with. Very close to the mosque.