Top 5-Star Hotels in Medan

Location ok, love the 24 hours eating place beside the hotel. Don't like weekend hotel breakfast setup at pool haha, too hot.

The room is spacious and the bed are comfortable. We had a good two nights sleep. The breakfast restaurant offers a very nice skyline view and has a good spread of food. I am a vegetarian but have no issues with the choice of food. The hotel is just beside a cambridge mall with restaurants, hair salons and supermarket. Overall, the stay is good.

Location are super strategic. Walking distance to many tourist attraction and malls. Safe for solo travellers to stay here. Room as per advertise. Great house keeping services. Feels being treated like a king here. All staffs very polite and always great you. Superb breakfast packages. The frontdesk services are well spoken English.

Nice room and my son enjoy the pool very much. The view is amazing. Tried the massage and feeling good. The customer service at the front desk, Shanti is very friendly and arrange us at the high floor room with the great view. We love it. Thanks to Shanti. We also tried Jade Restaurant, the foods are delicious and the staff are very friendly. The breakfast have a lot of variety and the cake shop named M is also very nice. Will be back again for our upcoming stay.

Fantastic hotel at heart of the city. Facilities surrounding area etc food or shopping mall

This is our first experience where we stayed at a hotel and we are not allowed to have an extra towels 🙈. We booked a family room, and it’s only had 4 towels while we ate a party of 6 included 2 little babies and 1 9 years old boy. So I called and asked if it’s possible to have 2 extra towels or at least 1 towels and the answer is a firm no with the explaining of the hotel SOP. I don’t even bother to argue cause I think it’s just senseless. I tried to explained that we are a party of 6 and we have only 4 towels inside the rooms. But that’s the hotel standard and nothing they can do 🤦🏻♀️ It was my mom’s birthday so we have a cake ready and would like to surprise her on the early morning, however we forgot to bring the lighter. So I rang the operator and asked if they have any hotels matches, I also explained our situation why we need the matches on that time. But they simply said no. And then, I asked him if it’s possible to borrow one from the HK staff whoever are on duty on that day just to light the candle and return it right away.. but the operator said the only person that he knows smoking and have a lighter is off that day.  What a service!!!! 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️😭😭😭

So lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)

Overall service standards were impressive especially f&b staff Ivana and her team at breakfast cafe. Buffet breakfast was fabulous and value for money. On my day of check out there were multiple power cuts and house keeping and other guest floor service staff and even guest never cease to slam room door on entry or exiting. Overall house keeping and other service staff efficiency commendable including concierge who were very willing in their service. I will surly stay there on my next trip. Ivana showed exemplary leadership qualities and very hands on type of a person.

We do staycation here for celebrating Our WEDDING ANNIVERSARY.. Check in and check out ontime. Facilities are Good. Breakfast food really great and yummy. The personil are also nice services. Thanks a lot. Just a litte noted for miss welcoming cake. Nope.

Service was good. I requested to change my towel on my checkout day coz the towel they replaced the previous day was not water absorbent. Though they had to ask their manager since it was my c/out day, luckily i was able to change. At least i dont have prob to wipe dry myself!😆Location of hotel is so nearby evrything! Convenient shop, mall, train station, eating place. The only cons about this place is that the main road was soo noisy even during sleeping time. And it’s soooo difficult to cross the road! This is my second time staying at the hotel. Room is a bit rundown. Old hotel i guess. But overall, it’s a gr8 place to stay at.