Top 5-Star Hotels in Medan

Location ok, love the 24 hours eating place beside the hotel. Don't like weekend hotel breakfast setup at pool haha, too hot.

Most of the guests are uneducated, mostly from outskirt. They just smooke everywhere, in the toilet, in the lobby and even in restaurant. The hotel staff should reprimand such guests, but they just ignore their terrible abd uneducated behaviour. I booked non smooking room but given smoking room with terrible smoking smell. Truly not recommend to stay in this hotel not because of the staff but because of its guest environment.

Location are super strategic. Walking distance to many tourist attraction and malls. Safe for solo travellers to stay here. Room as per advertise. Great house keeping services. Feels being treated like a king here. All staffs very polite and always great you. Superb breakfast packages. The frontdesk services are well spoken English.

Everything was perfectly fine! I was just a bit shocked that the local beer bintang cost 12€. Even without the service fee of 2€. 10€ is far to much. But the staff was very friendly and helpful with everything.

Used to be a nice hotel, but all the furnitures seem old now. Pparking was not comfortable as it was on 8th floor. Nice breakfast and swimming pool though.

This is our first experience where we stayed at a hotel and we are not allowed to have an extra towels 🙈. We booked a family room, and it’s only had 4 towels while we ate a party of 6 included 2 little babies and 1 9 years old boy. So I called and asked if it’s possible to have 2 extra towels or at least 1 towels and the answer is a firm no with the explaining of the hotel SOP. I don’t even bother to argue cause I think it’s just senseless. I tried to explained that we are a party of 6 and we have only 4 towels inside the rooms. But that’s the hotel standard and nothing they can do 🤦🏻♀️ It was my mom’s birthday so we have a cake ready and would like to surprise her on the early morning, however we forgot to bring the lighter. So I rang the operator and asked if they have any hotels matches, I also explained our situation why we need the matches on that time. But they simply said no. And then, I asked him if it’s possible to borrow one from the HK staff whoever are on duty on that day just to light the candle and return it right away.. but the operator said the only person that he knows smoking and have a lighter is off that day.  What a service!!!! 🤦🏻♀️🤦🏻♀️🤦🏻♀️🤦🏻♀️😭😭😭

So lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)

Overall service standards were impressive especially f&b staff Ivana and her team at breakfast cafe. Buffet breakfast was fabulous and value for money. On my day of check out there were multiple power cuts and house keeping and other guest floor service staff and even guest never cease to slam room door on entry or exiting. Overall house keeping and other service staff efficiency commendable including concierge who were very willing in their service. I will surly stay there on my next trip. Ivana showed exemplary leadership qualities and very hands on type of a person.

We do staycation here for celebrating Our WEDDING ANNIVERSARY.. Check in and check out ontime. Facilities are Good. Breakfast food really great and yummy. The personil are also nice services. Thanks a lot. Just a litte noted for miss welcoming cake. Nope.

FRONTDESK: Absolutely great people, from start till the time a check out - the level is service is no where incomparable to any of the hotels I have stayed in Malaysia, Singapore, Philippines, Vietnam or Thailand. Most of the time, traveling in these countries they tend to worship westerners but in Indonesia everyone are treated equally as guests. The only problem I had with this hotel was the room - it was dim, no plug or USB point to plug my laptop and work gadgets or comfortable chair or table to work from - it was a business trip and need strong WiFi as well. (Just my room, I cant speak for the rest) - but when my driver picked my airport - he did ask why i did I chose to stay at Grand Inna?? The place needs a big upgrade and refurbishment. The location is Ideal to be in the city centre, nice eateries around but room not so great. Food is great though.