D Elegance Grand Bandar Seri Alam

D Elegance Grand Bandar Seri Alam Reviews

D Elegance Grand Bandar Seri Alam

1, Jln Suria 1, Bandar Baru Seri Alam, Masai, Johor, 81750, MalaysiaSee Hotel Details
D Elegance Grand Bandar Seri Alam
D Elegance Grand Bandar Seri AlamD Elegance Grand Bandar Seri AlamD Elegance Grand Bandar Seri Alam
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1 night

Guest Reviews

8.4/10
Very Good
157 review
Verified reviews
Location8.3
Amenities8.4
Service8.4
Cleanliness8.5
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All reviews(157)
Positive reviews(151)
Reviews with photos/video(60)
Awesome rooms(25)
Awesome stay(24)
Clean and tidy(19)
Friendly host(12)
Great location(12)
Negative reviews(6)
Shida W
Deluxe King Room
Stayed in Jun 2025
Family
3 review
9.5/10
Amazing
Posted on Jul 21, 2025
When we arrived at the hotel, my husband and I were surprised because the hotel was so beautiful and did not match with 2-star hotel. It should be 4-star 🌟 🌟 🌟 🌟 I would like to highlight a few things here : 1- We booked room deluxe king room, so comfortable and clean just the AC was not too cool 2- The design of the hotel looks elegant, love it 3- Good hospitality from the staff 4- for breakfast, Omg ..so love it!!! Many options and delicious. Staying here is worth your money and even though far from jb Town but it's satisfying. Thank you
Lavivi Koo
Deluxe Triple Room
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jul 18, 2025
Good hotel in Masai area. Location is good and neighbour area have KFC, Starbucks and lot of cafes. Will definitely book again for my next visit here.
Wini Koy
Superior Twin Room
Stayed in Apr 2025
Family
3 review
6.0/10
Posted on Jun 18, 2025
Very good hospitality. The housekeeping is very polite and well spoken. Some amenities needs to be renovated like shower heads, toilet bowl, and floor
YW..
Superior King Room
Stayed in Apr 2025
Business traveler
14 review
8.5/10
Very Good
Posted on May 28, 2025
Great service. They free upgraded my room to family suite but I am only alone
Shawalino
Quadruple Family Room
Stayed in Jun 2025
Family
16 review
8.0/10
Very Good
Posted on Jul 20, 2025
My frequent stay in this hotel. Nice and good. Very spacious. Need to look at some maintenance like shower head n aircon.
Chng
Superior King Room
Stayed in Jun 2025
Business traveler
20 review
6.0/10
Posted on Jul 19, 2025
Unfortunately, the security team lacked friendliness and were not helpful when assistance was needed. It left a negative impression.
Ei Leen
Deluxe Triple Room
Stayed in May 2025
Traveling with friends
8 review
8.0/10
Very Good
Posted on Aug 2, 2025
Stayed there overnight before checking in to Regency Medical. Convenient location for that purpose. Nearby are a few F&B, KFC, Lotus. Room itself is clean and spacious. Breakfast selection is ok- can always go to KFC if don’t like :-)
Guest User
Superior King Room
Stayed in May 2025
Business traveler
4 review
7.5/10
Posted on Jun 25, 2025
The room is clean. The towel will need to be change as white became greyish already
Guest User
Superior Twin Room
Stayed in May 2025
Business traveler
3 review
7.5/10
Posted on Jul 19, 2025
A small non star rated hotel but they keep the hotel to 4 star rated hotel requirement
Guest User
Superior King Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 28, 2025
Air-con, shower and all room facilities are good including the free wi-FI. Breakfast is good too
Ismawatty
Deluxe King Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 14, 2025
Above our expectations.. Room rate are slightly above average rate if compare to the location :) nevertheless dont mind to revisit if the hotel keep it a good work!
SIEW LING
Deluxe King Room
Stayed in Apr 2025
Solo traveler
1 review
9.0/10
Great
Posted on Jun 1, 2025
Hotel is clean , staff friendly, bit room aircon mot cool
JamaludinLiyana
Superior King Room
Stayed in May 2024
Family
1 review
6.5/10
Posted on Jun 24, 2024
Bad experience 1. Air-conditioner was not cold and leaking. 2. Tap does not have hot water option. 3. Water heater pump was from old machine pump. The water was not hot at all. 4. Shampoo, bath gel, and conditioner pump was difficult to pump. Need to pull the head to pump again. Good experience 1. Breakfast was ok. 2. Front desk service was friendly. It was not worth RM200++ at all.
Faye2307
Superior King Room
Stayed in May 2024
Couple
3 review
9.0/10
Great
Posted on Jun 17, 2024
All was good except that the toilet drainage was smelly and our aircon cover was open for some reason. Didn't stop the aircon from working perfectly hence we did not request for them to close the lid. Still a smooth 3D2N stay and receptionists were friendly to assist when we accidentally left our card in the room. The breakfast area and choices were beyond expectation.
Raj2121
Superior King Room
Stayed in Nov 2024
Business traveler
6 review
4.0/10
Posted on Dec 14, 2024
Travelled long distance by overnight flights for over 14 hours and reached the hotel just before 1 pm. Had reservation for 4 nights and their official time for check in is 3 pm.Allowed check in at 2.10 pm after over 1 hour wait. Would have been delighted as a customer if check in was allowed at 1 pm considering request and ample availability which they already had. Their checkout time is 12 pm. As a customer, empathy is expected. There were 2 bookings from our side having the same issue. The rooms were allotted after multiple requests. Not a very pleasant way to start the stay with dissatisfaction. Assigned room 911 which had Lot of ants crawling in the room on walls,Study desk and Tea kettle area.Foul smell in the washroom near the sink. Complained to change the room and they refused saying the Housekeeping will clean the room and I must check again. After arriving back from work they asked me to go to the same room saying it's cleaned. Upon entering it's the same with even more ants. Don't know what and how they cleaned. Upon asking again they allotted room 609 without even a word of apology.. Customer service and response poor, specially from the ladies at the reception. Not a place to recommend.