Novotel Marseille Est Porte d'Aubagne Reviews

Very nice place and good price too. Free parking and nice buffet food

Perfect hotel for me and my family, very nice staff especially Dalila and also the breakfast lady (the Parisian)

It is said that the reservation includes lunch or dinner, but I am really disappointed with the ingredients. Other facilities and rooms are ok.

Very friendly staff. The hotel restaurant has a good buffet breakfast and good cuisine for lunch and dinner.

When I checked in at night, the entrance to the parking lot was closed, and it took me a long time to open the door. The room type and system given on the day of check-in were different, and the air conditioner did not cool. The ceiling in the bathroom suddenly fell down... After changing the room, it was consistent with the room type booked by the system. Ctrip customer service is also doing Tai Chi. Very bad check-in experience.

Hotel that deserves a good renovation. Carpet in a pitiful state...

Room overlooking the road. Poorly stocked breakfast and especially not replenished as and when.

Hotel in need of urgent renovation. Clean, good breakfast, but shouldn't be classified as 4*.

We stayed here for 2 weeks in August. Pros - the location is amazing - literally 14mins drive to Marseille. The car park is very spacious and free to use. The pool is very well maintained, clean and nice to use, pool towels provided from reception free of charge to use and return. The staff at breakfast are very friendly and the range is quite nice. Cons - it took 9 days from us reporting the fridge in our room not working for them bringing us one from a different room. The air conditioning barely works and the room was so warm! The staff on reception speak very limited English so often it is difficult to communicate if there are any issues. Although the breakfast provided is quite nice, it is poorly managed as things often run out (juice, bread, fruit) and either not topped up or often warm. The room we stayed in was clean but very old looking and not the typical Novotel style you would expect. The sink leaked our entire stay, often towels and toilet rolls were not replenished by the cleaning staff.

Hotel called and advertised as a 4-star Novotel but in reality it is a 1-star Ibis Budget. Old, dirty, smelly. No elevator, the corridors have no doors or windows that open to the outside and therefore it is not possible to ventilate and the stench is unbearable. The cleanliness leaves much to be desired. Under the window there was a lot of rubbish that I believe is still there. The worst thing, I repeat, is that on the website and on the ALL Accor app the hotel is advertised as a 4-star Novotel deceiving customers. I do not know why they do this! The only positive note is the courtesy of the staff.

We spent 2 nights in this hotel with family. The reception staff is very kind and pleasant. The rooms are comfortable and very clean, a little perfume as a gift which is always nice when you arrive in your room. The swimming pool is beautiful, not heated but pleasant temperature. Some negative points for us who are regulars of the chain: The hotel is a little dilapidated, the elevator is very small and at the end of a corridor not in the reception, BIG black mark The breakfast room was not clean, (9am), the floor, the drinks machines... We decide to settle on the terrace which was not clean either, the windows are dirty and there are many cobwebs. Hoping that my comment can improve the points that need to be improved.

This Novotel really needs a major refresh in terms of the rooms.. really more in the picture. The restaurant is good with good value for money. Breakfast in the room is minimalist and very average. The staff are charming and efficient

Very pleasant stay. Room arranged are perfect and spacious and extremely clean. Excellent bedding, ergonomic cushions. Very good hygiene. Kind staff. Warm welcome where good humor reigns. Top staff, always eager to welcome you and who are at your service 24/7 The breakfast buffet is remarkable. With its local products and homemade pastries 🥐 The parking lot is secure 24/7. Just remarkable 🌹🎄

Very friendly welcome at reception, the people who work at the bar too. The breakfast buffet is very good, I even recommend it. The room was good and the maid is great, nothing to say about the cleanliness. I'm sorry but small downside the waitress of the restaurant boff and please redo your croutons my teeth almost went through it. Otherwise overall it was ok