Atour Hotel (In People′s Square Of Maoming High-speed Railway Station) Reviews

Front desk staff (one male and two females) was unwelcoming, and was lack of courtesy, when we checked in at 4:45 pm, July 13 2024. It's obvious the staff was in lack of hospitality training.

Great service , the bed and pillow are really nice, would come again definitely

环境：ok 服务：ok 卫生：ok 设施：ok

Good services and good taste of orange

The soundproofing is extremely poor!!! I have stayed in hotels thousands of times on business trips, and this is the first time I give a bad review to others!! It is really disappointing!! My colleagues and I often choose Atour, but Maoming Atour is the one I feel most disappointed with. I have been here several times before, but I didn't pay much attention to it because the schedule was in a hurry, but this time I really couldn't stand it. It was too noisy and I couldn't fall asleep at all. The hotel is a renovation of an old store. You can see from its floor distribution and facilities that the sanitary conditions are really average. Living on the 12th floor, you can clearly hear the sound of disco karaoke downstairs, and even clearly hear the alarm of electric vehicles on the first floor. The soundproofing is really super poor!! You asked me to give a good review, but how can I give a good review with such a soundproof environment?

This is my second time staying at Atour Hotel. The first time was the one next to Shanghai Film Studio. The result was just as bad as the first time, the service was terrible! Bad attitude! Poor process! The one in Shanghai also has a poor environment! Poor hygiene! Let me talk specifically about this hotel in Maoming. We were two families traveling together. We had three children, one who had just finished the college entrance examination and two girls who were in junior high school. We booked three rooms, and the three children stayed in one room. As a result, the children were arranged to stay on the 10th floor, and we, two couples, stayed in two rooms on the 14th floor. As a result, each room card can only go to its own floor. As parents, we wanted to go to the 10th floor to see the children, but we couldn't. We asked the front desk to give us two more room cards for the 10th floor, but the answer we got was no. Each guest can only open one room card. If one more is opened, the other one will be invalid. I told the front desk what should we do if we want to go see the children? The weird answer was that they either let us take the fire escape stairs, or go to the lobby on the first floor and ask the front desk clerk to swipe our card before going up to the 10th floor. I asked the front desk if this was unreasonable? She actually said impatiently that it was a problem with the program and the system, not hers. Well, it seems that these procedural issues should be the guests' problems, so I have decided not to stay in Atour Hotel again!

Bamboo House Admission Ticket: Not Provided Late night porridge arrives: not provided Hygiene: The water in the toilet is still yellow after each flush. I don't know the reason, but at least it needs to be flushed twice. Service: When checking in, three men also came in to check in. The three men were each smoking a cigarette, puffing and smelling bad. The waiter at the front desk didn't stop the description, which was quite disappointing. Facilities: There is a small sofa in the room. Environment: The lighting in the room is not bright enough, especially the light on the vanity mirror, make-up is not clear at all.

I have stayed at Atour many times. From Dalian to Gansu and then to Maoming, they are all clean and tidy. You can wash clothes and provide laundry services. The restaurant on the left downstairs is very delicious, especially the salt-baked sea duck. It is really delicious. Delicious, this hotel is a 10-minute walk to the pedestrian street, and there are many places to eat. Parking is also very convenient. The hotel is very close to the train station, but not noisy at all.

The hotel with the best service in the recent half-month business trip. The teacher’s phone in the corridor is very delicious, and the Cantonese breakfast restaurant is also delicious. I think I will stay here again next time! Highly recommended! I forgot to mention, there will be a Wanglaoji drink as a gift when I first arrived at the hotel!

I like to live in Atour in cities other than first- and second-tier cities. The service of this Atour in Maoming is very good. I arrived at the store after 8 o'clock in the evening with the cold wind blowing. The guy at the front desk was enthusiastic, sincere, professional, and efficient. He upgraded the Jimu Superior Double Room on the 17th floor for free, and also thoughtfully delivered heated bottled water. When we checked out the next day, the lady at the front desk also thoughtfully brought bottled water for us to drink on the way.

The attitude is very good, the environment is very good, close to the bar street, there is supper, perfect.

Live very comfortably, the service at the front desk is very good, and I am satisfied with all aspects of sanitation. I live here every time I go on a business trip

The location is good, the transportation is convenient, the parking is convenient, the breakfast is rich, the check-in experience is good, the service at the front desk is warm, they will provide tea and drink, and upgrade us from the superior double room to the Jimu double room. The room has no peculiar smell, it is hygienic and clean, and the facilities are complete. The room is large. Warm water is provided when leaving the store

Facilities: pretty good Hygiene: very clean Environment: I like it very much Service: tea is provided