Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.2
Service8.4
Cleanliness8.8
Filter by:
Sort by:
All reviews(491)
Positive reviews(472)
Reviews with photos/video(156)
Awesome rooms(146)
Large rooms(60)
Loved the view(57)
Great swimming pool(27)
Convenient parking(24)
Perfect for business trips(12)
Located downtown(12)
Strange smell in room(7)
Negative reviews(19)
Guest User
Premier King Room
Stayed in May 2025
Family
2 review
8.0/10
Very Good
Posted on Jun 29, 2025
Unable to adjust the fan speed of the aircon. Therefore it was blasting throughout our stay. Location, food and service were good.
Oscar The Fish
Junior Suite King - City View
Stayed in May 2025
Family
6 review
9.0/10
Great
Posted on Jun 3, 2025
The room is big & spacious...The view from the room was great. Can see the melaka city centre...
Guest User
Junior Suite King - City View
Stayed in Apr 2025
Family
16 review
7.5/10
Posted on Jun 8, 2025
We stayed for 5 nights at the Pines. We booked the Junior Suite and the room was sizable, clean and nice. Bed was comfortable and the aircon is good. Travelling around was easy from the hotel via Grab. However, I have the following feedback regarding the hotel:-
a) The hotel restaurant did not serve dinner and on rainy days, it is very inconvenient for the hotel guests to travel out to have dinner.
b) We asked for umbrellas so we could go out for dinner but the hotel reception told us that they have only one umbrella and that it is spoilt. A little disappointed that the 4-star hotel did not even have functional umbrellas that the guest could borrow.
c) There was no lounge deck chairs at the pool area which is not quite what I expected.
d) The gym was stuffy and smelly as the aircon was not on even during operating hours.
e) The WiFi was unreliable and sometimes there is no connectivity at all.
Hopefully, the hotel can improve on the above.
Guest User
Junior Suite Twin - Heritage View
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 14, 2025
Excellent customer service and friendly staff, smooth checked in process. However, the body wash was not refilled before we checked in
Joel
Premier King Room
Stayed in Apr 2025
Family
3 review
8.5/10
Very Good
Posted on May 13, 2025
The hotel is clean and the rooms are big. Suitable for families with kids. The parking convenient as its sheltered and directly in the hotel building. There are EV chargers (need to pay) as well for guest with EV car.
It’s unfortunate that the pool closes at 7pm and they don’t have any food options in the evening.
Nonetheless my family had a pleasant time at this hotel.
Zhi Ming 19
Junior Suite King - City View
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 2, 2025
The hotel room is clean, comfortable, and well-designed. It offers a cozy bed, reliable Wi-Fi, and modern amenities. A quiet atmosphere, effective air conditioning, and a spotless bathroom enhance comfort. Extras like blackout curtains, good lighting, and secure locks contribute to a safe, restful, and enjoyable stay.
Anonymous User
Premier King Room
Stayed in Apr 2025
Business traveler
19 review
8.0/10
Very Good
Posted on May 23, 2025
Great stay near to the Melaka city center. Very reasonable and affordable hotel price
Orked Sarah
Junior Suite Double King – City View (King & King)
Stayed in Mar 2025
Family
7 review
10/10
Outstanding
Posted on Apr 27, 2025
Smooth check in, bedroom was spacious. we booked for 2 king bed. I love the shower gel, smell like in spa. 🥰 My second time booked the pines, we just love the location and the facilities provided. will come again next time visiting melaka.
NAT|KRMY
Junior Suite King - City View
Stayed in Mar 2025
Couple
132 review
10/10
Outstanding
Posted on Apr 26, 2025
Warmth n smooth check in n out.. Special thanks to
Alia n Hasanah.. I had a very super amazing room view..
Highly recommended to stay at The Pines as all the
rooms are suites..
Been here several times n definitely will stay here again in future..
Tq The Pines Hotel for your hospitality..
K@lvin
Junior Suite King - City View
Stayed in Mar 2025
Couple
8 review
10/10
Outstanding
Posted on Apr 15, 2025
I had a wonderful experience at The Pines Hotel Melaka! The room was spacious, clean, and modern, with a comfortable bed and a great view. The staff were incredibly friendly and helpful, making our stay even more enjoyable. The location is convenient, close to shopping malls and attractions like Jonker Street.The rooftop pool was a fantastic bonus—perfect for relaxing after a day of exploring. Highly recommend this hotel for both leisure and business travelers!
Guest User
Junior Suite King - City View
Stayed in Feb 2025
Family
2 review
9.5/10
Amazing
Posted on Mar 31, 2025
Very nice environment and comfortable to stay with the hotel staff very friendly and welcoming.
Anonymous User
Junior Suite King - City View
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Mar 23, 2025
Good stay with valid price despite the location near to all tourist attractions, very spacious room and great amenities. The parking is also very sufficient even coming back at late hours.Will be back again
Anonymous User
Executive King Room With Balcony
Stayed in Jun 2025
Traveling with friends
7 review
8.0/10
Very Good
Posted on Jul 24, 2025
Good. Average breakfast
Choo
Junior Suite Twin - City View
Stayed in Jan 2025
Family
2 review
8.0/10
Very Good
Posted on Feb 23, 2025
Room is big and spacious.
There’s total 4 lifts, but 1 under maintenance. It takes awhile to go up or down.
Staffs are friendly.
Guest User
Premier King Room
Stayed in Jun 2025
Solo traveler
7 review
10/10
Outstanding
Posted on Aug 1, 2025
Stayed at The Pines Melaka for a one-day business trip and was pleasantly surprised. The check-in was smooth, and the room was large, clean, and equipped with a comfortable work desk — perfect for getting some tasks done before meetings.
The location is great — not far from the city center and easy to get around by Grab. Wi-Fi was stable, and the staff were friendly and helpful throughout my short stay. I didn’t use many of the facilities, but the saltwater pool and gym looked well maintained.