Unwnd Boutique Hotel Makati Reviews

We has a good and pleasant stay in UNWND. The location is close proximity to the bars and food stalls that is a perfect jump off place for the food trips.

UNWND Hostel in Makati stands out as a vibrant and contemporary lodging option for travelers seeking a mix of comfort and social interaction. It’s a well-designed hostel that caters to both solo travelers and groups.

Had a wonderful stay at this hotel. No complaints at all. Very nice breakfast and coffee

The double bed room wasn't good like the other

had the best time and rest, I was able to check in early, the best experience as a diamond member.

Best location, services and amenities in Poblacion, Makati!

Loved how we were welcomed with welcome drinks and the overall vibe of the place. Definitely the best way to unwind around the metro. We would definitely go back to UNWND.

Hotel looks nice and clean. The staff were very accommodating.

Aside from its good ambiance, what we mostly like is their service. All of their staff are accommodating and helpful specially Ms. April, Ms. Ria and Ms. Jaylou. Everything is worth it! We love their massage service from ate Lanie! I felt asleep while she was massaging me.

During our stay, we were plagued by loud music, and the rooms are poorly soundproofed, making it impossible to get any peace and quiet. While this was bad enough, the real issue was how the situation was handled by the management. The manager, Cybille Barcebal, demonstrated a shocking lack of urgency and professionalism. Initially, she instructed the front desk staff not to disclose her name to us when we raised our concerns. After pressing for assistance, we were told she was "too busy" to come down and speak with us, and that we would need to go to her room if we wanted to talk. After waiting for a considerable amount of time in the lobby, she finally made an appearance, but the delay was unacceptable. Even when she showed up, her demeanor lacked the concern or professionalism one would expect from a manager in the hospitality industry. There was no genuine effort to resolve the issue promptly, leaving us feeling ignored and frustrated. This experience not only revealed poor soundproofing in the rooms but also highlighted a serious problem with the way guest concerns are handled by the management. A lack of accountability, respect, and proper service made this stay a very negative experience. I cannot recommend this hotel to anyone expecting a quiet environment or responsive management. Be aware of these serious issues before booking.

Eclectic boutique hotel oozing with charm. Stayed here for a short business trip. Room was compact, clean and comfortable. Staff members were exceptional. Small breakfast order but perfect for what I needed. Don't expect bells and whistles but they deliver on simple to a high level.

The best hostel ever! I've lost my phone on day 1 of my 5-week journey and Charlene, Pal and Jerryfel helped me getting a new phone, get a new simcard and set everything up for me. Apart from that, they also upgraded my room free of charge because they felt so bad for me. The service was beyond all my expectations and I would recommend this hostel to everybody who's travelling to Manila! For the rooms, they were very clean, with a great AC and very comfortable beds! The bar upstairs has a very chill vibe, the staff is super friendly and are ready to help you 24/7. Again, many thanks for all the help and if I ever visit Manila again I will 100% book at this hostel again.

The FO team went above and beyond to assist my Father. And thank you for the complimentary Bday cake! Downside; *Average room size *No vanity/working desk *Room amenities setup are incomplete; No bathrobes, bottled water, Coffee & tea facilities

The ambiance is excellent, we were also able to enjoy the ameneties and staff team are very friendly and accommodating. The food also was excellent. A bit of suggestion as well on the serving of rice during breakfast not to be so sticky. But kudos to the Adobo flakes it was amazing! To Pal and Armand thank you for accommodating and assissting us!! From: J & K