Horizon by SkyCity

Horizon by SkyCity Reviews

Horizon by SkyCity

85-93 Hobson Street, Auckland Central, Auckland, Auckland Region, 1010, New ZealandView Hotel Details
Horizon by SkyCity
Horizon by SkyCityHorizon by SkyCityHorizon by SkyCity
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Horizon by SkyCity Guest Reviews

4.7/5
Amazing
211 review
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(211)
Positive reviews(205)
Reviews with photos/video(49)
Delicious breakfast(18)
Located downtown(15)
Easy to get around(12)
Large rooms(9)
Convenient for shopping(9)
Perfect for business trips(6)
Well designed(6)
Comfortable bed(6)
Negative reviews(6)
Leung 168
Superior Twin Room
Stayed in Jan 2025
Family
14 review
4.2/5
Very Good
Posted on Feb 5, 2025
Location is good, yet the AC didn’t function well, window view is blocked by another building. There is no coffee machine available in breakfast buffet, an extra cost would be charged for a cupuccino.
Response from Property: Dear Leung 168,Thank you for sharing your feedback with us. We genuinely appreciate your input and are disappointed to learn that your experience fell short of your expectations.Regarding the room view, we apologize for any limitations in the expected views due to the hotel's location. If you plan to visit us again in the future, we kindly recommend booking the Elite Harbour Room, which offers a beautiful view of the harbour. We also apologize for the issues you experienced with the air conditioning during your stay. If possible, please contact us directly to provide more details so we can address the matter with our facilities team.We are eager to welcome you back to Horizon by SkyCity, where we are committed to providing you with a significantly improved experience that meets your standards.Should you have any further feedback or wish to discuss your upcoming stays, please don't hesitate to reach out to us directly.Warm regards, Stephanie Park Guest Relations Executive Horizon by SkyCity
Winnie & Eric
Superior Twin Room
Stayed in Nov 2024
Business travelers
48 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The holiday is nice and will book again if we visit. The restaurant is good
6/19
Response from Property: Dear Winnie & Eric,Thank you for sharing your valuable feedback with us. We are delighted to hear that you had a great stay.We look forward to welcoming you back to Horizon by SkyCity again.Warm regards, Stephanie Park Guest Relations Executive Horizon by SkyCity
Guest User
Superior King Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 27, 2024
Spent two nights from Christmas Eve to Boxing Day. While the view and buffet were a bit underwhelming, the room conditions and staff service were excellent overall.
Response from Property: Dear Guest User,Thank you for sharing your valuable feedback with us. We are delighted to hear that you had a great stay.We look forward to welcoming you back to Horizon by SkyCity again.Warm regards, Stephanie Park Guest Relations Executive Horizon by SkyCity
rameshpall singh
Superior King Room
Stayed in Oct 2024
Couples
11 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Lovely hotel New hotel with awesome room Bed is really comfortable Bathroom is great Highly recommend
Response from Property: Dear rameshpall singh, Thank you for taking the time to share your thoughts about your recent stay at Horizon by SkyCity. We are glad to hear that your stay was enjoyable. We will look forward to welcoming you again at Horizon by Skycity in the near future! Warm Regards, Horizon by SkyCity
Sou kei
Superior Twin Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 5, 2024
the Hotel is so great especially Kent the Hotel Superman he helped us a lot thankyou again here💕💕we will come back again👍👍
Response from Property: Thank you, Sou Kei, for taking the time to provide such lovely feedback. We will share your review with the team, and I am sure Kent will be touched. We are looking forward to welcoming you back to Horizon by SkyCity soon. Warm regards, Anne - Guest Relations Executive
Sharon
Superior King Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Feb 14, 2025
No negatives. Friendly helpful staff from the minute we arrived. Modern facilities. Great decor.
Guest User
Urban King Room
Stayed in Jan 2025
Couples
8 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The Horizon is connected to the Skyneedle by a walkway. It is a 800 meter walk to the waterfront and 2 blocks from Queen street for excellent shopping. The front desk was very helpful and accommodating. The price was more than reasonable through trip.com for this 5 star hotel.
Response from Property: Dear Guest User,Thank you for your feedback and thrilled to hear that our team successfully provided the best service!We'd love to see you again at Horizon by SkyCity in the near future!Warm regards, Stephanie ParkGuest Relations ExecutiveHorizon by SkyCity
WorldTraveller888
Superior King Room
Stayed in Dec 2024
Family
2 review
4.0/5
Very Good
Posted on Jan 31, 2025
The parking is $65. What a ripped off!! They were NOT happy to provide an advice on a cheaper alternative.
Response from Property: Dear WorldTraveller888,Thank you for your feedback. We apologize for not providing parking information in a timely manner.Regarding parking, we offer two options for our hotel guests: - Self-Parking: $35 per exit, per day. - Valet Parking: $60 per night, which allows for multiple entries and exits if you plan to use your vehicle several times in one day.We will address this issue with our team to ensure that our guests receive the necessary information upon arrival.We are eager to welcome you back to Horizon by SkyCity, where we are committed to providing you with a significantly improved experience that meets your standards.Should you have any further feedback or wish to discuss your upcoming stays, please don't hesitate to reach out to us directly.Warm regards, Stephanie ParkGuest Relations ExecutiveHorizon by SkyCity
Justin Wong
Superior King Room
Stayed in Dec 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jan 28, 2025
Very new, clean and convenient location next to the sky city casino. Great for travelling to and from airport.
Response from Property: Dear Justin,Thank you for your valuable feedback and we are glad to hear that you enjoyed your stay with us.We will look forward to welcoming you back at Horizon by SkyCity for another great stay!Warm regards, Stephanie ParkGuest Relations ExecutiveHorizon by SkyCity
Iona
Superior King Room
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 20, 2025
A wonderful stay at Horizon. The room was a good size, the facilities were well thought out, very comfortable bed - a perfect stay!
Response from Property: Dear Iona,Thank you for your amazing feedback!We will look forward to welcoming you back at Horizon by SkyCity again!Warm regards, Stephanie Park Guest Relations Executive Horizon by SkyCity
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 3, 2025
Nice hotel with good breakfast buffet. There is no swimming pool, but otherwise this is a nice place to stay at a central location. Bus to the airport leaves directly in front of the hotel.
Response from Property: Dear Guest User,Thank you for sharing your valuable feedback with us. We are glad to hear that you had a wonderful stay!Our facility includes a gym that is available 24 hours a day; however, we do not have a swimming pool. As an alternative, we recommend the Tepid Baths located on Customs Street.If you require further assistance or information for your future stay, please do not hesitate to get in touch with us.We look forward to welcoming you back to Horizon by SkyCity again.Warm regards, Stephanie Park Guest Relations Executive Horizon by SkyCity
Guest User
Superior King Room
Stayed in Dec 2024
Couples
4 review
4.7/5
Amazing
Posted on Jan 19, 2025
Everything was good except the skycity free WiFi in my room, keep dis-connecting. Annoying.
Response from Property: Dear Guest User,Thank you for your valuable feedback; we are happy you enjoyed your stay with us.We appreciate your comments regarding the Wi-Fi, and we will relay this information to our IT service team for further investigation.We hope to see you again at Horizon by SkyCity!Warm regards, Stephanie ParkGuest Relations ExecutiveHorizon by SkyCity
Saintfigo
Superior Twin Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 6, 2025
Nice location, good price and the absolute plus is the service!!! Very friendly and helpful staff, I feel so lucky that I chose this hotel!!:) also my parents are very satisfied with everything:) thanks a lot!!!!:)
Response from Property: Dear Saintfigo,Thank you for sharing your valuable feedback with us. We are delighted to hear that you had a great stay!We look forward to welcoming you back to Horizon by SkyCity Soon!Warm regards, Stephanie Park Guest Relations Executive Horizon by SkyCity
Olivia Lam
Superior Twin Room
Stayed in Oct 2024
Family
5 review
4.7/5
Amazing
Posted on Dec 14, 2024
The location is excellent. Few minutes walks can have convenience store and restaurants. The staffs are helpful. Will stay again.
Response from Property: Dear Olivia,Thank you for sharing your valuable feedback with us. We are delighted to hear that you had a great stay.We look forward to welcoming you back to Horizon by SkyCity again.Warm regards, Stephanie Park Guest Relations Executive Horizon by SkyCity
Guest User
Superior King Room
Stayed in Oct 2024
Couples
5 review
4.7/5
Amazing
Posted on Nov 27, 2024
Great location, walk to everything. Clean and very new and modern room. Bed is comfy and housekeeping is efficient!
Response from Property: Dear Guest User,Thank you for taking the time to share your valuable feedback with us. We are thrilled to hear that your stay was lovely.We hope to welcome you again at Horizon by SkyCity in the near future!Warm regards,Horizon by SkyCity