Motion Hostels Properties in Madrid

The room was impecable. Though I would like to have a little rack on the shower to place my shampoo and conditioner bottles. The bed was comfortable but I wish they had individual pillows instead of just one long noodle-like pillow. The window blinds were extremely hard to scroll up. Regarding the automatic check-in, I had to call the hostel number for them to give me the reservation number which I did not know. It took me a while to complete the check-in. They should also let the visitors know that they have to walk upstairs so light luggage is recommended here.

The room was clean, and having an en-suite shower was a great convenience. Lockers are available, but you'll need your own padlock or can buy one at reception for €5. The location is excellent, right in the city center, yet it's still quiet. Towels and slippers aren't provided, which is a slight inconvenience, but it's acceptable for the price.

The check-in was horrible, the reservation code didn't work, we called the hotel and the answering machine came on. An hour later they gave us the code and told us that we had to enter with that code, that we should have that code so we wouldn't have to wait. Terrible service. Another couple in the same situation had the phone hung up on them with poor response.