Hotel Urban, a Small Luxury Hotel of the World

Hotel Urban, a Small Luxury Hotel of the World Reviews

Hotel Urban, a Small Luxury Hotel of the World

Cra de S. Jerónimo, 34, Madrid, Community Of Madrid, 28014, SpainSee Hotel Details
Hotel Urban, a Small Luxury Hotel of the World
Hotel Urban, a Small Luxury Hotel of the WorldHotel Urban, a Small Luxury Hotel of the WorldHotel Urban, a Small Luxury Hotel of the World
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Guest Reviews

9.1/10
Great
114 review
Verified reviews
Location9.1
Amenities9.0
Service9.1
Cleanliness9.1
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All reviews(114)
Positive reviews(12)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Superior Room
Stayed in Mar 2025
Family
22 review
10/10
Outstanding
Posted on May 19, 2025
Quite a nice design hotel. The location is great, the atmosphere is great, the pool didn’t work (beginning of May). Breakfast is good for this price.
Response from Property: Dear Guest,We are grateful for your feedback.It delights us to know that your stay at Urban was marked by memorable moments.Your kind words about the hotel's distinctive design, welcoming atmosphere, and convenient central setting are appreciated. Our team takes pride in offering a unique environment that combines style and comfort for our guests.However, we note your observation regarding the pool's availability during early May. Seasonal considerations affect its operation, and we aim to ensure clarity on this in advance for our guests' convenience.Finally, we are pleased that our breakfast offerings met your expectations and provided good value during your stay.We look forward to seeing you again.Best wishes,Andreu Canals , General Manager
Mi Sa777
Superior Room
Stayed in Jan 2025
Solo traveler
42 review
9.0/10
Great
Posted on Feb 9, 2025
Too noise when neighbors clap the doors on the morning, too loud
Response from Property: Dear Guest,Thank you for taking the time to share your review.We are pleased to know that you chose Hotel Urban for your stay.We understand that tranquility in your room is important, and we apologize if you experienced any disturbance from the sounds of doors in the morning. Our rooms are designed with soundproofing features to ensure a peaceful environment for our guests. Nonetheless, we acknowledge that sometimes noises can carry, and we regret any inconvenience this may have caused during your stay.We hope you were able to appreciate our central location, which is ideal for exploring the city's main attractions and cultural sites.We look forward to welcoming you back in the future.Kind regards,Andreu Canals, General Manager
Guest User
Superior Room
Stayed in Aug 2024
Business traveler
2 review
10/10
Outstanding
Posted on Sep 4, 2024
The Urban Hotel in Madrid has truly become our home away from home. From the moment we arrive, we always feel incredibly welcomed. The staff is consistently polite, professional, and attentive, making every stay exceptional. Thank you to the entire Urban team for always treating us so wonderfully – you make our time in Madrid unforgettable!
Response from Property: Dear Guest,Thank you for such a great review.It fills us with joy to know that you had an exceptional stay at Urban.We are delighted that you felt incredibly welcomed and appreciated the friendliness, professionalism, and attentiveness of our staff. It is our aim to provide an environment that feels like a home away from home for our guests, and it's wonderful to hear that we have succeeded in making your visits to Madrid memorable.We look forward to welcoming you back in the future.Kind regards,Andreu Canals, General Manager
Mohammed
Superior Room
Stayed in Jan 2025
Couple
5 review
8.0/10
Very Good
Posted on Mar 15, 2025
The Hotel is nice but the room is small
Response from Property: Dear Mohammed,We are grateful for your feedback.We are happy that you were pleased with our hotel overall.However, we understand that you found the accommodations to be smaller than expected. Our hotel features a variety of room types, designed with thoughtful layouts and different sizes available to suit our guests' preferences.We would love to welcome you back on a future occasion.Kind regards,Andreu Canals, General Manager
Spontaneous one
Superior Room
Stayed in Oct 2023
Business traveler
5 review
10/10
Outstanding
Posted on Dec 16, 2023
5 star seevjce very good location would highly recommend and rooms are very modern and upto date better then 5 star hotels in lodon
Guest User
Superior Room
Stayed in Mar 2023
Couple
16 review
3.5/10
Posted on May 3, 2023
Unpleasant hotel - rip off, rather stay somewhere else. Avoid
Guest User
Superior Room
Stayed in Jul 2022
Couple
1 review
10/10
Outstanding
Posted on Aug 15, 2022
Great location, friendly and helpful staff. Especially enjoyed rooftop bar for tapas and drinks in the evening
Yuanyuzhounvshen
Junior Duplex Suite
Stayed in May 2023
Solo traveler
14 review
10/10
Outstanding
Posted on Jul 2, 2023
Good stay
Youyou33
Superior Room
Stayed in Dec 2024
Family
8 review
8.7/10
Very Good
Posted on Feb 26, 2025
The room is decent and meets the requirements of a five-star hotel. The location is also within walking distance to the Prado Museum and Retiro Park. The front desk service is warm and serious at times. Don't expect too much. The breakfast is good.
Original TextTranslated by Google
Response from Property: 尊敬的客户,感謝您與我們分享您的住宿體驗。我們很高興您對酒店的地理位置感到滿意,步行便可輕鬆抵達普拉多博物館和麗池公園。我們的位置確實為您提供了便捷的旅行體驗。您對我們的早餐留下了積極的評價,這讓我們非常欣慰。我們致力於為客人提供各種選擇,包括應季新鮮果汁、各式麪包和健康角落,確保每位賓客都有美好的開始。期待您的再次光臨。最好的祝福,Andreu Canals, General Manager
Anonymous User
Junior Duplex Suite
Stayed in Dec 2024
Traveling with friends
3 review
7.5/10
Posted on Jan 5, 2025
The location is very good, close to Puerta del Sol and Retiro Park. However, the cleaning staff had a bad attitude and often opened the door directly into the room. I stayed for three nights and only made the bed one night. One night when I returned to the hotel, I found that the door card for power supply had been pulled out. There were hairs on the towels in the bathroom. The mini bar was not replenished in time. As a five-star hotel, there are many areas that need improvement.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your stay experience with us. We are delighted that you are satisfied with our hotel's location, our hotel is conveniently located in the heart of Madrid, close to Puerta del Sol and the historic Osterias district, providing you with great convenience when exploring the city. However, we are very sorry that you had an unpleasant experience with our cleaning service. Our staff should always knock before entering the room and ensure service is provided at the appropriate time. We also ensure that the minibar in your room is replenished promptly for your comfortable stay. Regarding the bathroom hygiene issue you mentioned, we will strengthen the supervision and implementation of cleaning standards to ensure that every guest has a clean and tidy environment. We sincerely apologize for the inconvenience you have experienced and will follow up these situations carefully to ensure our service level. We hope you will enjoy the hotel's other facilities and services, such as the Art Deco style in a new and avant-garde building, the roof terrace with outdoor swimming pool and sunbathing area, and the free soft drinks minibar for our guests. Our goal is to provide each guest with a unique accommodation environment full of artistic and cultural value. We look forward to the opportunity to welcome you again in the future. Warmest regards, Andreu Canals, General Manager
Huangbinuo
Superior Room
Stayed in Feb 2024
Couple
4 review
10/10
Outstanding
Posted on Apr 25, 2024
Cleanliness, convenience and safety are very important! Satisfied😀
Original TextTranslated by Google
Response from Property: Dear Mr. Huang, we thank you very much for your positive review of Urban Hotel. We are pleased to learn that you are satisfied with our cleanliness, convenience, and safety measures. Urban Hotel is always committed to providing guests with a comfortable and safe accommodation environment, and your recognition means a lot to us. Our entire staff is very encouraged to see your appreciation for our services. We will continue to maintain and improve our service standards to ensure that every guest's stay experience reaches the highest level of satisfaction. We look forward to having the opportunity to welcome you again in the future. With best regards, Andreu Canals, General Manager
Guest User
Superior Room
Stayed in Jan 2024
Couple
2 review
10/10
Outstanding
Posted on Mar 7, 2024
It was friendly and clean. Each and every detail was taken care of, and the hotel design was truly unique. It's a great location for sightseeing around.
Original TextTranslated by Google
Guest User
Superior Room
Stayed in Dec 2022
Family
82 review
10/10
Outstanding
Posted on Jan 15, 2023
Not bad, very good. Uh-huh
Original TextTranslated by Google