BOE HOTEL (Fuzhou West Lake Park)

BOE HOTEL (Fuzhou West Lake Park) Reviews

BOE HOTEL (Fuzhou West Lake Park)

475-8 West Second Ring Road North, Gulou District, Fuzhou, Fujian, ChinaSee Hotel Details
BOE HOTEL (Fuzhou West Lake Park)
BOE HOTEL (Fuzhou West Lake Park)BOE HOTEL (Fuzhou West Lake Park)BOE HOTEL (Fuzhou West Lake Park)
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Guest Reviews

9.2/10
Very Good
1603 review
Verified reviews
Location9.1
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(1603)
Positive reviews(1550)
Reviews with photos/video(335)
Delicious breakfast(151)
Easy to get around(144)
Classy environment(135)
Friendly front desk staff(130)
Many amenities(112)
Perfect for business trips(39)
Close to metro(33)
Tasty coffee(8)
Negative reviews(53)
Guest User
Superior Queen Room
Stayed in Oct 2024
Solo traveler
23 review
8.5/10
Very Good
Posted on Dec 8, 2024
A decent hotel close to West Lake, though there isn't that much else around and it's a bit far from the subway. Hygiene and facilities were okay, overall I'm satisfied with this stay.
Response from Property: I hope this message finds you well. I am delighted to read your recent review of our hotel, and I would like to express my heartfelt gratitude for taking the time to share your experience with us
Capybara Puppy
Deluxe Suite
Stayed in May 2024
Couple
15 review
8.0/10
Very Good
Posted on Jun 30, 2024
I extended my stay because of the hotel’s excellent location. A bit of noise from the road traffic but not really noticeable. The room was clean; the housekeeping staff are outstanding - very service oriented. The size of the suite room is ok - not exactly very big but enough space. There’s a small gym in the hotel which is a plus point for me.
Response from Property: 尊敬的客人, 首先,我們衷心感謝您選擇入住我們的酒店,並對您給予我們的積極評價表示衷心的感謝。我們很高興聽到您對我們的地理位置、客房服務、套房大小以及酒店設施感到滿意。 我們一直致力於為客人提供舒適、便捷和愉悦的住宿體驗。我們酒店的地理位置優勢,讓您能夠輕鬆探索周邊的風景名勝和美食佳餚,這也是我們引以為傲的一點。 關於您提到的路上噪音問題,我們已經記錄並會進一步跟進,確保未來能夠採取更有效的措施來減少噪音對客人休息的影響。我們始終努力維護一個安靜、舒適的住宿環境。 客房服務是我們酒店的核心價值之一。我們很高興得知您對我們的客房服務人員給出了高度評價,他們的努力和付出得到了您的認可,這讓我們深感欣慰。 套房的大小可能因人而異,但我們始終確保房間佈局合理、功能齊全 ,很高興能夠滿足您的需求。同時,酒店內的小型健身房也為您提供了便利的健身設施,我們非常高興這能成為您的加分項。再次感謝您的寶貴意見和反饋,您的滿意是我們前進的動力。我們期待您再次光臨,併為您提供更加優質的服務。祝您生活愉快
Guest User
Superior Queen Room
Stayed in Feb 2024
Solo traveler
2 review
8.5/10
Very Good
Posted on Apr 1, 2024
Room is OK, with a slight smell of smoke. what could be improved is to help hotel guests to arrange taxi service. It is the first time I heard from a hotel at this level that such service could not be arranged. Not all hotel guests have local phone number for hiring taxi or cars on mobile apps.
Response from Property: Dear guest, we sincerely appreciate you sharing your stay experience. We deeply apologize for the slight smell of smoke in the room. We will take immediate measures to ensure that such situations do not occur again.Regarding the taxi arrangement service, we attach great importance to your feedback. We are striving to improve our service to better meet the needs of guests. We will consider collaborating with local taxi companies to provide more convenient transportation arrangements for guests.Meanwhile, we will strengthen communication with guests and clearly inform them of the services and facilities we provide. Regarding the issue you mentioned that not all guests have local phone numbers, we will seek solutions to provide better assistance.Once again, thank you for your feedback. We will take it seriously and make efforts to improve to ensure that every guest can have a satisfying stay experience.
Anonymous User
Deluxe Queen Room
Stayed in Mar 2023
Solo traveler
3 review
10/10
Outstanding
Posted on May 3, 2023
Got all the essentials covered, relatively good location.
Response from Property: 尊敬的賓客,非常感謝您對小瑞的支持,同時我們也很榮幸為您提供最優質的服務。非常期待您的再次光臨!
Guest User
Business Queen Room
Stayed in Feb 2024
Business traveler
3 review
10/10
Outstanding
Posted on Mar 28, 2024
goood
Response from Property: 尊敬的賓客,您好,非常感謝您選擇小瑞,我們的宗旨是為每一個客人提供始終如一的高品質服務,以達到您的期望。相信在您的支持下,我們將不斷提升服務質量,確保您每一次的旅行與入住都是難忘的經歷和體驗,真誠期待您再次光臨!
Dawnbeibei
Business Queen Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 13, 2025
Excellent location. Clean room. No noise. Good sleep. Good review. The bathroom is separated into dry and wet areas.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your affirmation of Ruite Hotel (Fuzhou West Lake Park Branch). Ruite wishes you a happy life every day~~
Guest User
Business 2-bed Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 28, 2025
The environment is really good. The room is clean and spacious, with dry and wet separation. The items used are also neatly placed. I ordered a takeaway and thought I had to go downstairs to pick it up myself, but the robot brought it to me. It was pretty good! There is also a washing machine room. The breakfast is also good. Good reviews👌
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your affirmation of Ruite Hotel (Fuzhou West Lake Park Branch). Ruite wishes you a happy life every day~~
Nikeke
Superior Queen Room
Stayed in Jan 2025
Family
6 review
2.0/10
Posted on Feb 22, 2025
The environment is average, the bathroom has a strong odor, and there are excrement residues on the wall
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to see your feedback. It is our serious dereliction of duty to fail to provide you with a clean and comfortable environment. The bathroom has a strong odor and there is excrement residue on the walls. These problems should not exist at all. We took prompt action. On the one hand, we arranged for professionals to conduct deep cleaning and disinfection of the bathroom. On the other hand, we thoroughly investigated the root cause of the problem and strengthened supervision of the cleaning process to ensure that similar incidents would not occur again. Thank you again for your feedback. We look forward to seeing you again and believe that we will bring you a better stay experience next time.
Guest User
Business 2-bed Room
Stayed in May 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jun 27, 2025
I like it very much
Original TextTranslated by Google
Response from Property: We look forward to you choosing our hotel again and feeling the warmth and comfort of home.
Mengshiyihua
Superior Queen Room
Stayed in Jan 2025
Solo traveler
33 review
7.7/10
Good
Posted on Feb 18, 2025
The location of the hotel is not bad. It takes only 10 minutes to walk downstairs to the West Lake Park and Fuzhou Museum, which are on the must-see list in Fuzhou. If you have enough time, you can take half a day to have a good look. The hotel service is very good, especially the room service ladies on each floor. They are very active in helping to solve problems. However, the hotel facilities are really old and there is no way to make up for it. The room on the fourth floor facing the street is very noisy at night, which affects the quality of sleep.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing our hotel and leaving a valuable review. We are very pleased to receive your recognition of the hotel's location and service. The housekeeping sisters have always been adhering to the concept of attentive service. It is their honor to solve your problem. We will give them praise and encouragement. Regarding the noise problem in your room, we will further evaluate and take soundproofing measures, such as installing more soundproof glass on the street-facing windows. If you stay next time, please let us know in advance your need for a quiet environment, and we will arrange a quieter room for you. Thank you again for your feedback, and look forward to your visit again. I believe that next time we will bring you a better stay experience.
Guest User
Superior 2-bed Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 27, 2025
Service: I recently stayed at this hotel and it was a perfect experience! From the moment I stepped into the lobby, I could feel the enthusiasm and professionalism of the staff, and the check-in was quick and considerate. The room was warm and elegant, the bedding was soft and skin-friendly, and I had a good night's sleep; the bathroom facilities were clean and advanced, and the smart toilet and oversized shower brought a super comfortable experience. The breakfast was rich in variety, with a reasonable combination of Chinese and Western styles, and the freshly made wontons and pancakes were fragrant. The location is also excellent, and the surrounding business districts and attractions are within walking distance, making travel super convenient! Whether it is the details of the service or the quality of the facilities, it is impeccable. I will choose here next time, and I highly recommend it!
Original TextTranslated by Google
Response from Property: Your satisfaction is our greatest honor and the driving force for our continuous progress. We will continue to work hard to provide you with more warm and comfortable services, and look forward to your choice again
Guest User
Superior 2-bed Room
Stayed in Oct 2024
Solo traveler
5 review
5.0/10
Posted on Nov 12, 2024
In addition, the hotel windows are very close to the community. What does the room smell like? Maybe it's disinfectant, maybe not. Turn on the air conditioner when you sleep warm at night. But it couldn't be turned on, and later I found out it was out of power. The problem was finally solved by removing the battery from the TV remote control and installing it. Although the front desk gave a small gift to the child as an expression of apology, the principle of seeking truth from facts still cannot give the hotel a good review.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm really sorry that you had a bad experience. Ruite will reflect on himself and make corrections in time. I also wish you a sweet life and welcome you to visit again.
Guest User
Superior Queen Room
Stayed in Sep 2024
Business traveler
6 review
10/10
Outstanding
Posted on Oct 8, 2024
I have stayed here several times. The room is clean and comfortable, the noise is low, and the service attitude of the service staff is very good. This time they even gave me a souvenir, which was a little surprise hahahahahahahahaha
Original TextTranslated by Google
Response from Property: Hello, dear guest! Thank you for your affirmation of Ruite Hotel (Fuzhou West Lake Park Branch). Ruite wishes you happiness every day and a sweet life~~
Anonymous User
Business 2-bed Room
Stayed in Sep 2024
Family
1 review
5.0/10
Posted on Oct 5, 2024
I made a temporary decision to go to Fuzhou to climb Gushan Mountain on October 2nd. I wanted to book a hotel closer to Sanfangqixiang. I searched online for a long time and read reviews saying that the hotel has a parking lot. I asked the front desk about the price, and I saw that it was fifty cents more expensive than Ctrip. But when I placed the order with Ctrip, the price instantly jumped to the same price as the front desk, with a standard room of more than 700. I was also drunk. What do you think is going on? I was too lazy to look for it, so I placed an order, but the phone didn't tell me how to park or the specific location of the hotel. As a result, the navigation missed the hotel because there was a tunnel ahead, so I had to go around 5.4 kilometers to get back to the hotel. I still found the parking lot at the back by myself. Did the front desk remind me about the surrounding road conditions and which intersection should I turn in for parking? I think it’s quite confusing. After all, although the hotel is on the side of the road, there are overpasses and big trees blocking the signboard. It is very inconspicuous and difficult to find when you first drive. The room is small, and the standard room faces the main road. The room has the pungent smell of soft decoration and the smell of an old hotel. The bathroom and shower room are also small, and the indoor space is crowded. The table is small and there is no room for it when it is full of cups and kettles. If it wasn't for May Day, I wouldn't have chosen this place to book a room. There is a one-way road on the side of the hotel and a tunnel overpass in front. To take a taxi, you need to take a detour. It is convenient to go to the second ring road to take a taxi. The front desk did not remind you about this. Let me tell you as a reference! It's close to West Lake Park, so you can go for a walk in the park.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Ruite Hotel and taking your precious time to tell us about your problem. We attach great importance to your feedback and are deeply sorry to learn about your misunderstanding about the room size. We apologize for the inconvenience caused to you. Due to the superior terrain and close proximity to the center, it is located in the core area of ​​Fuzhou's commercial center, with convenient transportation and complete supporting facilities. The room will be a bit smaller, which may not meet your expectations. We are deeply sorry for the issues you mentioned. Our hotel is located near a relatively quiet scenic area, which may not be easy for some guests to find. But we will consider more obvious signs in the future to make it easier for guests to find the hotel. The parking lot of our hotel is located at the back entrance of the hotel. It takes some time to find the parking lot. You can also contact the hotel directly. We will guide you to the location of the parking lot. We will consider setting up more obvious signs at the entrance of the parking lot to make it easier for guests. turn up.
linxiaofan
Business Queen Room
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 2, 2025
Very satisfied with the good environment.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your affirmation of Platinum E Hotel (Fuzhou West Lake Park Branch). Xiao E wishes you a happy life every day~~