AC Hotel Carlton Madrid Reviews

Superb hotel. Excellent location right next to Atocha train station / junction. Metro also near by to roam around the city

Hotel in good location. Very good customer service from this hospitality team. Be aware there are some road works in the neighbourhood so it is quiet but it will be difficult to get a taxi. Highly recommend.

With the price, amenities are under expectation such as drinking water, slipper in the room. Standard Coffee machine, not just only kettle and low quality coffee.

Good location. Comfortable stay. However, the elevator is small, we cannot fit 2 luggage and 2 people in. Moreover, the nearby area is quite dark at night. Not feeling safe when we return at night.

Amazing location, very convenient, fast service.

Close to train station

Located near Atocha train station and within walking distance (＜40m) for major attractions (galleries, museums, royal palace etc). Room was clean however the design of hotel itself is not convenient. Upon entrance, there’s a revolving door at a raised level with small steps then after the revolving door you have to step down again. For travellers with heavy luggage this design is problematic- staff will try to help but when busy you have to handle yourself, no bell boys. Free water provided for first check in only and not available for subsequent days. Amenities very limited. Overall at this price level there should be other equivalent or better alternatives.

Excellent experience

Overall, the location of this hotel is very good for this business trip, and the price/performance ratio is high. There are two passenger elevators in the hotel, and the space is quite small. If you bring luggage, it is enough to put two large pieces of luggage and one person.

The hotel is very close to the train station, about 10 minutes' walk away. The hotel rooms are not large, but the design is reasonable. There is a convenience store outside the hotel, and it takes about 10 minutes to walk to the supermarket. The hotel is relatively clean, the only drawback is that the elevator is very small and can accommodate 2-3 people at most.

I booked a king-size room one and a half months in advance. The confirmation form was sent many times. However, on the day of arrival, I was upgraded to a twin room. After asking, I was told that there were no king-size rooms. The soundproofing was very poor, and everything else was just average. Apart from being close to the train station, there was nothing special about it. Overall, the price was a bit expensive.

The check-in experience was very good! The location is excellent, right next to the Sofia Museum, and it is very convenient to go anywhere. I arrived on an early flight, and it is not normal to stay in the room, but I was still very polite to give the room and went in to rest directly. The reception staff was very warm and meticulous, and must be praised. All the questions asked were answered seriously. I didn't order breakfast, which was a miscalculation. The breakfast here is very delicious 😋! The children like it very much. The room price is reasonable. Very good check-in experience, I will definitely come again. The room attendant was very considerate to put the pajamas into a neat work of art, thank you for the praise 👍! Thanks to the front desk staff. The room layout is reasonable. See you next time! Definitely come again! 👍👍👍👏👏👏😻😻😍😍😍

Except that the front desk system kept crashing and it took a long time to check in, everything else was good! The bed was very soft and comfortable. The location was convenient, within a 10-minute walk from the train station.

Convenient transportation, 10 minutes walk to the train station, the room is large, two 28-inch suitcases can be fully opened