Relais & Châteaux Heritage Hotel Reviews

This is located in a very quiet, wealthy neighborhood. The surrounding area is worth a walk, with supermarkets and coffee bakeries, which are not very conspicuous. The room is very beautifully designed, with Chinese elements in the wallpaper and decorations, floor-to-ceiling windows with balconies, clean rooms, high-quality bedding, comfortable and smooth to sleep. The sheets are changed every day and chocolates are placed. There are candy gifts when you enter the room, and the sewing kit is ETRO. The details reveal high-end classics. The bar upstairs is also very charming. It is said to be a Michelin recommended restaurant. The key is very old-fashioned, and you can leave it at the front desk when you go out if you think it is too heavy.

The service was very good. Our luggage was lost when we arrived. It was already around 10:40 pm after we checked in Lost & Found at 9 o'clock. The front desk actively helped us book a nearby restaurant whose kitchen was not closed. The porter, Arian, a Persian boy, was also very enthusiastic and busy to ensure our check-in needs. The quality of the hotel restaurant we enjoyed the next day was also the standard of the Relais & Chateaux series. The Filipino boy knew that we had to catch a late flight and specially asked the kitchen to speed up the preparation of dinner, and also divided it into two portions in advance for convenient dining. The half-month journey ended perfectly here, and I will choose to stay here next time I go to Madrid.

The hotel is amazing! Excellent location, convenient transportation. Complete facilities, good service. I feel it is the best hotel I have ever stayed in. Highly recommended!

The two rooms are connected, the area is large enough, but the sound insulation is indeed quite lacking. I thought it was a very old hotel, but it turned out to be relatively new. The sound insulation is a bit unreasonable. The decoration is very beautiful and tasteful. There are not many choices for breakfast, but it is delicious

A new hotel in a 250-year-old building, as warm and comfortable as home. The location is great, I will stay here again when I come to Madrid.

The experience is great. The environment is beautiful and comfortable. It is the hotel I am most satisfied with so far. The service is in place.

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Good service, good location