Axor Hoteles Hotels in Madrid

Located near the airport, it is good for one night. Free airport pick-up is also available, so it is convenient. However, the sound insulation is too bad, so I can hear people passing by in the hallway and the sound of the toilet water coming down. The shower hose is broken or the water leaks out into the hose.

Hotel and Service in general was good. But when ordering the airport shuttle for 4:30, I was told “no problem” I was in front of the hotel 4:29, no bus, I asked the receptionist at 4:32, she said “I will call the driver” At 4:40 the bus arrives, telling me that will drive at 5am and that they left at 4:30 - I wasn’t there. It’s absolutely impossible to go to the airport and come back within 10min, so the driver lied straight into my face. I had no time to argue at the reception, so I took a taxi instead. Why are you ruining the experience at your hotel which such behavior? Would have been a 4-5 otherwise.