Macau Cotai Hotels

Above normal 5 star service. From check in to check out all staff are very friendly. Staff always think of customer point. When arriving the hotel staff at the drop off point has suggested to sent the luggage to our room but we wanted to bring the luggage up to the room ourself ( don’t need to wait for the luggage in the room) When doing the check in and after getting the room key , another staff has suggested to sent our luggages to our room and clearly explain why they want to help to sent out luggages to the room. Time receiving the luggage’s very fast. In the check out day , has called for the luggages to sent for deposit. Staff Ricky is very friendly and love to communicate to customers. Well done for his good service. Thanks for making my boss and wife wedding anniversary memorable.

✨ An Unforgettable One-Night Stay, Perfected by Shirley's Kindness! ✨ ⭐⭐⭐⭐⭐ Where do I even begin? My one-night stay at the Grand Lisboa Palace was nothing short of spectacular, and it was all thanks to a truly magical start at the front desk. From the moment I walked into the breathtaking, art-filled lobby, I knew I was somewhere special. But the true highlight of my entire trip was being greeted by Shirley at the check-in counter. 🤩 Her warm, genuine smile immediately put me at ease after my journey. Her English was flawless, and her manners were absolutely impeccable – she is the epitome of grace and professionalism! To my utter delight and complete surprise, she kindly informed me that I had been upgraded from a Deluxe Room to a suite! 🥳🎉 This wasn't just a simple room change; it felt like being handed the golden ticket to an entirely new level of luxury. Thank you, Shirley, for your incredible generosity – you are a true asset to the Grand Lisboa Palace and the reason my stay was so memorable! And what a suite it was! 🏰 The room was staggeringly beautiful, blending modern luxury with intricate Portuguese-inspired details. The space was massive, the bed was a cloud ☁️, and the marble bathroom with its deep soaking tub was pure bliss. 🛁 The panoramic views of Macau from the window were the cherry on top! 🌆 Beyond the incredible room, the hotel itself is a destination. The architecture is a masterpiece, like a modern European palace. I spent time just wandering the halls, admiring the stunning art installations and the majestic, crystal-domed atrium. It’s a feast for the eyes! 🎨✨ While my stay was short, I made sure to enjoy their wonderful facilities: · The Indoor Pool: It is absolutely beautiful! 😍✨ So serene and elegant, with a classic design that makes you feel like you're swimming in a luxury spa. The perfect place to relax and unwind. 🏊♀️💫 · The Grand Buffet: The breakfast spread was incredible – a global journey for the taste buds with so many fresh, high-quality options. 🍳🍣🥐 · The Spectacle: Just being in the complex felt grand and exclusive. It’s more than a hotel; it’s an entertainment and art empire. I truly did not want to leave. From the world-class facilities to the stunning design, every detail was perfect. But it’s the people who make a place unforgettable, and Shirley’s kindness at the front desk set the tone for a perfect 5-star experience. I cannot recommend the Grand Lisboa Palace enough and I am already dreaming of my next visit! ❤️ #GrandLisboaPalace #MacauLuxury #SuiteUpgrade #BestService #ThankYouShirley #LuxuryStay #IndoorPoolBliss #SJM

Our family stay was an absolute delight from start to finish. Traveling with our two children, aged 5 and 10, we were wonderfully cared for by “Jindy” from the Thai Front Office team. From the moment we checked in, her service was exceptional. She personally arranged for our luggage to be sent to our room, which was a fantastic two-bed room with a direct view of the Eiffel Tower. We were also pleasantly surprised to find a delicious cake and a lovely kid's amenity waiting for us, along with complimentary drinks and snacks in the room. Jindy was incredibly sweet and courteous, providing us with excellent assistance and thorough information throughout our stay. Her attentiveness was a significant reason our family trip was filled with so much happiness. We created wonderful memories, from enjoying a ride on the swings together to savoring the delicious Zhen Dim Sum at the hotel. The convenience of having a Don Don Donki supermarket right there for our shopping needs, along with a variety of other shopping options, was a major plus. The heated swimming pool with its stunning skyline view was the perfect touch, especially considering the very affordable price. For any family planning a trip, I wholeheartedly recommend this hotel

Location is good if you are stayin in cotai area only. one bus free shuttle to peninsular island macao. anyway its convenient. love the room! and the staffs are also kind and friendly! shout out to Johnny (hope i got his name right) for the nice welcome during check in.

Usually i dont make comments on here. But my stay at this hotel was a pleasant one. I want to share with you all. I came for the show which was held at Macao outdoor performance venue. When we checked in, the staff at front desk was nice and friendly. We checked in at around 4pm, probably most of the rooms are occupied. Since we had made a request of high floor and non smoking one, he tried to look for a better room for us. Finally he assigned a room that far from lift and non smoking one which was located at middle floor after getting our consent. 'When we went into the room, we were surprised that we could see the venue from our window! And we could also see planes and the airport! The condition of the hotel and room looked quite new and clean. In our bathroom, there was a double basin! there was hand wash gel and i liked that aroma! The hotel is connected to a shopping mall. You may go thru the shopping mall to go to the venue easily. And there is a restaurant in the shopping mall operating around the clock which gave us a convenience after the show. There was also a room with vending machines and ice making machines on out floor. The price there was not rocket high. It is even cheaper than the one from the convenient store at the shopping mall lol The bed and pillows were cozy. You may also adjust the temperature and fan speed of the Air conditioner. After we checked out, we wanted to keep the luggage. Front desk staff was helpful and attentive, approached me before i made any request. And one of the concierge was always smiley, cheerful and friendly (i m sorry i didnt check your name tag but you were the one who passed me my luggage when i claimed it) Overall, it was a good experience. I hope the hotel may keep their good work.

Let's start with the positives: the facilities are quite new, and breakfast was decent, especially considering the price point in Macau. Now for the downsides. As other reviews have mentioned, I found the check-in process to be incredibly slow; it took half an hour, even though I was checking in late at night. The front desk initially claimed there were no standard rooms available and tried to assign me an accessible room. After I declined, they 'magically' found a regular room. I truly don't understand their reasoning for this. On the second morning, around 10 AM, after returning from breakfast, my room key card had stopped working. I had to wait quite a while for a new one to be delivered, which disrupted my plans for going out at noon. I complained about the service quality, and they offered a fruit platter as compensation. In summary, if you're not in a rush and aren't overly sensitive to service issues, you might consider this hotel. The overall value for money is acceptable.

We had an amazing 4-night stay at Andaz Macau. From check-in to check-out, every staff member we met was warm, attentive, and professional. On our first night, our room was quite noisy. We were too tired to call the front desk, but I recorded a few short videos of the sound. The next morning, the manager handled the issue swiftly and efficiently by arranging a room change — everything was smooth for the rest of our stay. A special mention goes to our wonderful housekeeper, Cici. She was absolutely adorable and incredibly meticulous! My friend had left her brushes and makeup tools rather messily on the table, and when we returned, Cici had arranged every single item neatly in order. We were utterly surprised and impressed by her thoughtful attention to detail. Overall, we are extremely pleased with the service and hospitality at Andaz Macau. Highly recommended!

The hotel is a swift 7-8 minute taxi ride from Hengqin Port, costing 60 MOP (I later remembered there's a direct hotel shuttle, but I'd forgotten at the time!). It's conveniently located in the same building as The Londoner. From the moment we pulled up with our luggage, the doorman was incredibly attentive and enthusiastic, promptly assisting us and maintaining that exceptional level of warmth all the way through check-in. I truly felt their service was outstanding. While the rooms might be a bit dated, they are impeccably maintained and offer fantastic value for money, especially when compared to The Londoner. The casino and an extensive shopping complex are just downstairs. It's definitely a highly recommended stay. It was my son's 12th birthday on our check-in day, and he had flown independently from Singapore. I had informed the hotel in advance, and they thoughtfully surprised him with a cake and warm birthday wishes, which we deeply appreciated. My only minor complaint is that the business center charges 80 MOP per hour for computer use, and the operating system was in English. Thankfully, I was still able to navigate it.

First thank you to the receptionist (Pan/Fan) for a free upgrade to a suite, and for a complimentary wine to celebrate my birthday, and to the (2) bellman 1st one who sang for me and the other who assisted me on the way to my suite. Also big thank you to Niraj Jung (the R.A) for making my room and my birthday a little extra :) I appreciate the decorations and it really made me so happy. Thank You Broadway Macau for a well spend staycation, truly a great choice to relax and celebrate my birthday with you. I will definitely comeback again. ✨✨✨⭐️⭐️

## A Must-Stay L'Occitane Themed Hotel! I recently experienced The L'Occitane Hotel at Grand Lisboa Palace Macau, and the overall experience far exceeded my expectations! 📍**Location & Transportation** While it's not in the city's core, getting around is a breeze. After taking a car to Grand Lisboa Palace, a 3-5 minute walk through the indoor, fully air-conditioned 'Macau Palace' walkway takes you directly to the hotel – no sun exposure at all! There's also a free shuttle bus right outside that goes straight to Wynn Palace, making exploring Cotai hassle-free. 🍳**Breakfast** The hotel breakfast is average. I'd recommend trying the options at the nearby Grand Lisboa Palace instead: - 'The Tea House' opens at 10 AM, serving authentic Cantonese dim sum. - 'The Buffet' offers excellent value for money with its breakfast deals. Inside The Macau Palace, you'll also find various noodle stalls and food stands, offering more down-to-earth local choices. 🌟**Highlights** 1️⃣ A full set of L'Occitane amenities! The shower gel and body lotion are of high quality, and you can even call the front desk for another complimentary set. 2️⃣ Excellent soundproofing ensures a quiet room, perfect for a good night's sleep. 3️⃣ Don't miss these spots downstairs: ☕️Momokawa Coffee – A hidden gem for specialty coffee in Macau, perfect for a morning pick-me-up. 🍦Cotiz Double Skin Milk Ice Cream – Rich milky flavor and silky smooth texture. Highly, highly recommend! 💡**Summary** With its convenient transportation, immersive L'Occitane experience, and great surrounding dining options, this is a unique hotel in Macau offering excellent value for money. Just remember to plan your breakfast choices in advance and make good use of the free transportation to easily explore Cotai.