Pullman Lubumbashi Grand Karavia

Pullman Lubumbashi Grand Karavia Reviews

Pullman Lubumbashi Grand Karavia

55 Rte Du Golf, Lubumbashi, Haut-Katanga, Democratic Republic of the CongoView Hotel Details
Pullman Lubumbashi Grand Karavia
Pullman Lubumbashi Grand KaraviaPullman Lubumbashi Grand KaraviaPullman Lubumbashi Grand Karavia
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Pullman Lubumbashi Grand Karavia Guest Reviews

3.6/5
65 review
Verified reviews
Location4.0
Amenities3.5
Service3.3
Cleanliness3.5
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All reviews(65)
Positive reviews(48)
Negative reviews(9)
Brij
Classic Double Room
Stayed in Oct 2024
Business travelers
38 review
2.5/5
Posted on Nov 16, 2024
Well location is perfect Rest things don’t function Kettle needed to be changed Extra pillows takes for ever to come Breakfast good Staff friendly
Ivwananji
Classic Double Room
Stayed in Nov 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 28, 2024
5 star hotel. 5 star treatment! An absolute pleasure staying there
Guest User
Classic Double Room
Stayed in Jan 2023
Business travelers
2 review
2.5/5
Posted on Feb 16, 2023
NEED DRASTIC UPGRADE IN ALL FEILDS, BUT NO OTHER CHOICE THAN THIS HOTEL. TWICE SWIPED VISA CARD, THE SLIP DID NOT GET PRINTED FOR DEPOSIT WAS CHARGED ON MY CREDIT CARD STATEMETN NO REFUND FROM HOTEL BEWARE OF THE SCAM.
Guest User
Superior Room
Stayed in Oct 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Nov 23, 2023
The environment is independent, safe, with large grasslands and quiet. The facilities are also new, and it is the most expensive hotel in the area. It is said that mine bosses and government personnel usually stay here. Generally speaking, the consumption level is too high, which is a local characteristic.
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Guest User
Classic Double Room
Stayed in Oct 2024
Business travelers
17 review
2.8/5
Posted on Dec 15, 2024
It's ok, it's ok, it's ok
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Anonymous User
Classic Double Room
Stayed in Jun 2022
Business travelers
83 review
3.0/5
Posted on Jul 3, 2022
The service is not good in all aspects, the small room service is not good in all aspects, the small room service is not good in all aspects, the small room service is not good in all aspects, the small room service is not good in all aspects, the room is small
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Guest User
Classic Twin Room
Stayed in Dec 2022
Couples
94 review
5.0/5
Outstanding
Posted on Feb 19, 2023
Have a bad weekend
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matthieu m
Stayed in Oct 2023
Travel with friends
5.0/5
Outstanding
Posted on Nov 18, 2023
Top restaurant. The food is very good, the service is fast and of high quality. The menu is varied. A chef who is available and attentive to customer expectations. I recommend it. Not forgetting the Sunday buffet with excellent desserts.
Response from Property: Dear Matthieu, We always find it nice to read that our guests went home with great memories from our restaurant and we are very grateful for the time and effort you spent to share your personal experience and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all, specially our Chef Olivier Garrivier. Sincerely,
diegoz81
Stayed in Oct 2023
Business travelers
4.0/5
Very Good
Posted on Nov 1, 2023
Nice place, good drinks, food ok. The best waiters are Christophe and Juvenale! Ask for them if you want a quick and appropriate service! Possibility to buy local SIM card in place. Bring proper brand new USD cash.
Response from Property: Dear Diego, We would like to thank you for the lovely review you shared following your recent visit at Pullman Lubumbashi. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Regards,
Guest User
Stayed in Sep 2023
Other
4.0/5
Very Good
Posted on Oct 13, 2023
I went there with a friend to try out the new meal on the menu and it was one of the best meals I’ve had in a while. The cod was well cooked and very delicious, definitely will be going back there again to try new items on their menu.
Guest User
Stayed in Sep 2023
Business travelers
1.0/5
Posted on Oct 12, 2023
Horrible Experience From the time I reached the hotel took my suitcase to the reception, the lady had no clue that how much am paying as I used my 12000 points. The lady was rude telling me let me do my work when I heard her saying the accounts to charge me full amount and I interrupted her correcting her to charge less because they were points. My welcome message was addressed to a different name! The room had mosquitoes and cobwebs and not at all clean. Breakfast staff were least bothered - asked English breakfast tea they said they do not have - so I went back upstairs to my room and took it from the room and showed them here it is to which he was less bothered. This place is falling apart and thank god the new Novotel is opening soon!
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 3, 2023
Great hotel with well manicured gardens. Enjoyed my week attending a conference. The staff were attentive but we had a language barrier as I do not speak French. Rooms were clean with all amenities functioning.
Response from Property: Dear Chickanah, We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping and maintenance staff undertakes a thorough cleaning of our installations and rooms on a daily basis in order to guarantee our high standards related to hygiene and Cleanliness which is one of the most important aspects for AccoHotels. Thank you for your insights regarding the service in English and although all of our réceptionists are able to communicate in most of our international guests' languages, we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 2, 2023
Nice one for everyone to get a good fresh hair join us and see by yourself this can be the new things to anyone who joined the Tony and Tony restaurant they've got great service nice chairs and a great air conditioning
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jul 15, 2023
The service was great, friendly staff, really enjoyed my stay. Location was peaceful, exactly what l needed. The room was very tidy and the food was delicious .Highly recommended, definitely coming back!!
Response from Property: Dear Camper60041567751, We greatly appreciate the time you spent to share your recent holiday experience at Pullman Lubumbashi Grand karavia. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience and we thank you for your kind recommendation to Tripadvisor’s readers. Sincerely,
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on May 10, 2023
It was a amazing stay! Welcoming and friendly staff. The location is awesome with a wonderful view by my room. I appreciated the variety of buffet on breakfast. I suggest you to have more fruit variety. Thanks a lot to all.
Response from Property: Dear Adolphe, Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Regards,