Sheraton Kagoshima Reviews

We booked Mountain View room and it was superb . The hotel has a shuttle bus service to Kagoshima chuo station . I front of hotel there is also direct tram station which connect you to bus that go around Kagoshima city , I just need a day pass swhich can be bought from The concierge.

I stayed in the room with Sakurajima view. It’s excellent.

The hotel is so comfortable, the room is excellent, so luxurious. The restaurants are excellent, spa is great. Location is great to get around Kagoshima, plenty restaurants within walking distance.

We booked the room with Sakurajima view!! Very spectacular! The room is very neat.

Staff all very helpful & friendly. Checked in was fast. Better views with sakurajima, onsen was great too. Breakfast was a bit disappointing and overpriced for such a spread. Will stay if back again

This is my first leisure trip in 2025. That's a vey good experience trip with my wife. A modern and comfortable lobby lounge area provided a nice coffee area for a easy breakfast before my day trip. On the final day, i enjoyed the full buffet breakfast and staffs were really helpful with that gave people nice day beginning. Onsen provided me an refreshments daily and made me energetic, also relaxed me as happy ending. I forgot the female staff who received my fruit on 14Jan night. She and her colleague assist us to prepare the fruit which purchased outside. It was my nice dessert that night. Another memorable gentleman on 13Jan overnight, i was handling some business during overnight in sudden. Therefore, i went down lobby to complete it. He approached me for assistance and offering me help for wifi service. For the design of lobby, this is very great to locate the front desk towards the main entrance and the most front line to welcome guest. The FO team need to perform the most professional and consistently services. Especially the cold weather, they keep a good image to maintain professional. The shuttle bus driver was nice to take care us every evening back to hotel. For the room reservation, we selected the room with beautiful view Sakurajima and i could enjoy my drip coffee myself to see the sun raise. I will highly recommend this hotel to my friends.

Very new and rooms were clean and spacious. Breakfast was good. There’s a grocery store next to hotel which made it very convenient. Not much around in walking distance. Drive to all other areas is about 10 mins.

Nice brand new hotel in a good location. The room is very spacious, and the onsen is the best. You must try it. I didn't try the breakfast, so no comment on food. There is free shuttle bus service from Kagoshima Chuo to the hotel every 30 mins.

The service is good. I left my cellphone in the room when I checked out. The hotel rushed to locate the cell phone for me. The onsen and the massage service are also very good.

Newest five star hotel in Kagoshima. Onsen facility on 5th floor is excellent.

Great services from the hotel staff, including schedule planning, meal reservation, and recommendations.

Everything perfect with nice view. so looking forward to going back again

This is my second time stay. The hotel is very new, rooms are spotlessly clean, great shower, comfortable beddings, high quality service. There is a gym and spa which is good for those who like using the facilities. It’s a bit far from JR though but they provide free shuttle. I haven’t used the shuttle service since we’re driving, so the location is not a problem. Simply liked everything. Highly recommended.

Nice hotel, not very central location.