Hollywood Mirage - Excel Hotels & Resorts Reviews

Hotel was generally nice enough, although room wasn't in great condition. The spa/health care suite was closed for two days out of our stay due a staff member being off on holiday, but we wanted to use the facilities, so this was disappointing. breakfast was ok although hot drinks were not nice.

Lovely place with a lovely staff

Cockroaches!!! We stayed in room 3518, a 2-bedroom ocean view room. The room is old, the furniture is old. On the first evening, a huge cockroach was made from the kitchen cabinet. We killed him. The children were stressed and did not sleep at night. The next evening we saw a new huge cockroach in the kitchen. The cockroach ran away. On the third evening, a cockroach ran out while we were watching TV and having dinner in the evening. It was stressful. We didn't sleep again. They complained about the reception, cursed, wrote to Trip.com support. The hotel refused to evict us and return our money. In the end, I managed to get away from them. Out of 9 paid nights, the Hotel charged us for 4 nights of accommodation (without sleep and under stress) and a fine for the day. The money was returned for 4 nights out of 9. I do not recommend this hotel.