To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2269)
Positive reviews(2239)
Reviews with photos/video(834)
Relaxing hot springs(392)
Perfect for kids(210)
Delicious breakfast(193)
Delicious buffet(93)
Great air circulation(58)
Offers pick-up/drop-offs(52)
Has play area for children(29)
Negative reviews(30)
Anonymous User
Superior Double Room
Stayed in Oct 2024
Solo travelers
9 review
4.5/5
Great
Posted on Nov 10, 2024
The really enjoyed my stay. The room was big, staff very helpful and the food was good. I will definitely visit again. They have activities in the wetland park such as go-karts, dirt bike riding and bumper cars.
6/7
Response from Property: Dear guest, hello! Thank you for your high evaluation of our hotel. We are very honored to hear that you enjoyed your stay. The rooms are spacious and comfortable, the staff are helpful, and the food is satisfying. These are the directions we have been working hard on. We look forward to your visit again and we will bring you more good times and memories. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
1 review
3.5/5
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
Choon Siong
Deluxe Room (2 beds)
Stayed in Dec 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
Guest User
Superior Double Room
Stayed in Feb 2024
Family
18 review
3.7/5
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Response from Property: Dear guests, there are Chinese food in the hotel, the dishes are also very rich, there are western restaurants to provide buffet service, there are many nearby farms, thank you for your comments
Guest User
Superior Double Room
Stayed in Jan 2024
Travel with friends
5 review
2.7/5
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
Wing Chi
Superior Double Room
Stayed in Mar 2022
Couples
29 review
3.0/5
Posted on May 4, 2022
Far from city. Hotel room not elegant.
Response from Property: Dear distinguished guest,Thank you for choosing Nankun Hotsprings Resort and take your time from your busy schedule to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit at our property.i.e.Hotel room no elegant.Nankun Hotsprings Resort is located at the southern foot of Nankun Mountain National Forest Park, a national AAAA scenic spot in Huizhou.Please accept our sincere apologies and the inconveniences may have been caused. Also please rest assured that it has been an serious topic discussion with related hotel management members and certain measures have been taken in order to maintain our standards which requested by Hotel management team. your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard.Highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future. Sincerely Yours,
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2025
Family
5 review
4.1/5
Very Good
Posted on Feb 23, 2025
The room was quite big and clean, but the waiter was indifferent when I asked him about it. The front desk clerk was very good, smiling and patient, and not in a hurry. There was a lady checking out behind me, and she seemed to be in a hurry. The front desk clerk was able to discuss with me with a smile and deal with the problem based on the facts. Both parties were very satisfied. The breakfast was very good, with many varieties and good taste. From the waiter at the door to the pastry chef, even the aunt standing by, they all served with a smile and had a good attitude, so I had a very pleasant breakfast.
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6/15
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們酒店並分享如此詳盡的入住體驗。感謝您的寶貴意見和對我們的支持。我們承諾將持續改進,不斷提升服務質量,確保每一位賓客都能在我們的酒店享受到舒適、愉快的住宿體驗。期待您再次光臨,我們將竭誠為您提供更加優質的服務。期待您的再次入住,祝您生活愉快~
Anonymous User
Superior Double Room
Stayed in Feb 2025
Family
20 review
5.0/5
Outstanding
Posted on Mar 2, 2025
This is the second time I stayed at this hot spring resort hotel in the past two months. Both times I had a very good experience. The location of the hot spring hotel is excellent, right next to the highway toll station. The hot spring facilities in the hotel room are very good, the buffet breakfast has rich food, and I am also grateful for the small gift before leaving, which makes guests feel like coming back again.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的詳細評價,很高興看到您在入住期間有了不錯的體驗。我們會繼續努力提升酒店的各個方面,包括服務質量、設施設備的更新與維護等,以確保每一位賓客都能在這裏度過一個愉快的假期。期待您下次光臨,我們將竭誠為您服務!
Zhiqi
Deluxe Room (2 Beds) (Building 1)
Stayed in Feb 2025
Travel with friends
12 review
5.0/5
Outstanding
Posted on Mar 10, 2025
This is my second time staying at Nankunshanju Hot Spring Resort, and I am traveling with my relatives and friends. The hotel staff is as warm and thoughtful as ever, and the hotel environment is comfortable and beautiful. From the moment I check in, there are 24-hour online staff to provide considerate service👍When I check out, I will also receive Longmen specialties, which is a great surprise👍I wish Nankunshanju Hot Spring Resort a prosperous business🎉
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pisisso
Deluxe Room (2 beds)
Stayed in Feb 2025
Family
10 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Environment: The environment of the hotel is very good. Each room has an independent hot spring pool. Due to the large number of visitors on Saturday, the room cleaning was done relatively late. The hotel guest relations team (Wang Meijiao) was able to arrange my trip reasonably. I was very satisfied! The table tennis and billiards rooms are very comfortable and well-lit. Since the public area hot spring is relatively small, I personally suggest that the hotel can arrange three pools of hot spring water for each room for free, which would be perfect😊
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise and valuable suggestions for our Nankunshanju Hot Spring Resort! We are honored and pleased to know that you had a great time in the hotel. We have been committed to creating an elegant, quiet and natural accommodation space for guests. Each room is equipped with an independent hot spring pool, so that you can enjoy the comfort and comfort of the hot spring in a private space. We cherish this feature very much and will continue to work hard to improve related services to ensure that every guest can get the best experience. Thank you again for your praise and suggestions! Looking forward to seeing you again at Nankunshanju Hot Spring Resort!
Guest User
Parent-child Suite
Stayed in Feb 2025
Family
7 review
4.5/5
Great
Posted on Mar 8, 2025
The environment is very large and nice, with a lot of green plants. It's like entering a forest, comfortable. We booked a suite, which is quite large, with a very good environment, very large, suitable for bringing children, and a large toilet. We didn't go down to share the hot spring, but all had hot springs in the room.
The only bad thing is that our air conditioning heater keeps blowing cold air. The weather was still very cold in early March. The customer service went several times and still couldn't fix it, but was very responsible and trying to find a way. Will not ignore it.
The service at the front desk was also very good. Finally, the front desk lady informed me that she would bring up the heater she used for us to use, and she also brought two at a time, and added three quilts. Warm ~ The service is really good.
Calling the sightseeing bus back and forth, there will be someone within 2 minutes every time, very timely, thumbs up!
Thanks to the service team ~
In addition, the breakfast is diverse and very suitable for Guangdong tastes. Both children and adults feel relaxed for two days.
I will choose to come next time 👍
Service: Great
Hygiene: Very good, the hot spring pool is a little stained, it is recommended to strengthen cleaning.
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6/8
Response from Property: 尊敬的賓客,非常感謝您選擇南崑山居温泉度假村,並在體驗後給予如此詳細和真摯的評價。我們深感榮幸能夠成為您和家人共度美好時光的地方,並對您的高度滿意表示衷心的感謝。我們會繼續努力提升各項服務的品質,為您提供更加便捷、舒適的住宿體驗。再次感謝您的評價和建議!期待您和家人下次光臨!
Zafitren
Superior Double Room
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 6, 2025
This is my second time here. The first time was at the end of the year. The housekeeper's attitude was very good, the service was very thoughtful, it was a good vacation, there was a lot to eat for breakfast, I got up early to have breakfast and then went back to sleep, haha 😂 I will bring my family here for vacation next time if I have the chance.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的詳細評價,很高興看到您在入住期間有了不錯的體驗。我們會繼續努力提升酒店的各個方面,包括服務質量、設施設備的更新與維護等,以確保每一位賓客都能在這裏度過一個愉快的假期。期待您下次光臨,我們將竭誠為您服務!
Guest User
Superior Double Room
Stayed in Jan 2025
Couples
47 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The hotel is right on the roadside, not far from the highway exit, and the location is very convenient and easy to find. The hotel room is large, and there is a private hot spring on the balcony, where you can soak in the hot spring. There is a large swimming pool and a hot spring pool downstairs. However, there are not many hot spring pools, and the water does not feel very clean, which needs to be improved. The hotel is connected to the wetland park, where you can go for a walk. There is a special housekeeper to solve questions. Xu Keyuan is enthusiastic and professional, and he responds quickly to questions. There are also local specialties as souvenirs when you leave. Overall, it is a good hotel and worth recommending.
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6/9
Response from Property: 尊敬的賓客,您好,非常感謝您對我們酒店的詳盡評價,您的滿意是我們最大的追求,而您的建議則是我們不斷進步的階梯。我們一直致力於為賓客提供的舒適與享受,您的認可讓我們倍感欣慰。我們將認真對待每一條評價,努力提升服務質量,為賓客提供更加優質的住宿體驗。期待您能再次光臨我們的酒店,祝您生活愉快!
Anonymous User
Superior Room (2 beds)
Stayed in Jan 2025
Other
65 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The hotel has convenient transportation, complete facilities, a private hot spring on the balcony, good views, comfortable rooms, attention to detail, and good service. The ingredients for the morning and evening buffets are fresh, the variety is not rich enough, and there are too many people.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, hello! Thank you very much for your affirmation and evaluation! The private hot spring on the balcony is one of our major features, allowing you to enjoy the hot spring while enjoying the beautiful natural scenery. We will continue to work hard to improve all aspects of the hotel to ensure that every guest can spend a pleasant holiday here. Looking forward to your next visit!
Guest User
Boutique Villa - 4-Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 16, 2025
This is my second visit!! I stayed for 2 consecutive nights. I stayed in a single room with my baby on the first night, and I arranged to stay in a villa with 3 other friends on the second night. I originally booked a 4-bedroom villa, but luckily, I was upgraded to a deluxe 5-bedroom villa for free. The environment is great! There is a lot of space! The children like it very much, and the services are also up to par. The housekeeper Wu Meiqin is also very considerate. I will come again next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的肯定與再次選擇!很高興聽到您和您的家人朋友在入住我們酒店後有瞭如此愉快的二刷體驗。我們的服務團隊始終秉持着“以客為尊”的服務理念,致力於為賓客提供周到、細緻的服務。感謝您的信任與支持!期待您下次光臨,我們將竭誠為您服務,為您帶來更多美好的回憶!