To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(2286)
Positive reviews(2252)
Reviews with photos/video(840)
Relaxing hot springs(397)
Perfect for kids(206)
Delicious breakfast(189)
Delicious buffet(99)
Great air circulation(59)
Offers pick-up/drop-offs(53)
Has play area for children(29)
Negative reviews(29)
Anonymous User
Superior Double Room
Stayed in Oct 2024
Solo travelers
8 review
4.5/5
Great
Posted on Nov 10, 2024
The really enjoyed my stay. The room was big, staff very helpful and the food was good. I will definitely visit again. They have activities in the wetland park such as go-karts, dirt bike riding and bumper cars.
6/7
Response from Property: Dear guest, hello! Thank you for your high evaluation of our hotel. We are very honored to hear that you enjoyed your stay. The rooms are spacious and comfortable, the staff are helpful, and the food is satisfying. These are the directions we have been working hard on. We look forward to your visit again and we will bring you more good times and memories. I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
1 review
3.5/5
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
Choon Siong
Deluxe Room (2 beds)
Stayed in Dec 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
Guest User
Superior Double Room
Stayed in Feb 2024
Family
8 review
3.7/5
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Response from Property: Dear guests, there are Chinese food in the hotel, the dishes are also very rich, there are western restaurants to provide buffet service, there are many nearby farms, thank you for your comments
Guest User
Superior Double Room
Stayed in Jan 2024
Travel with friends
4 review
2.7/5
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
Wing Chi
Superior Double Room
Stayed in Mar 2022
Couples
29 review
3.0/5
Posted on May 4, 2022
Far from city. Hotel room not elegant.
Response from Property: Dear distinguished guest,Thank you for choosing Nankun Hotsprings Resort and take your time from your busy schedule to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit at our property.i.e.Hotel room no elegant.Nankun Hotsprings Resort is located at the southern foot of Nankun Mountain National Forest Park, a national AAAA scenic spot in Huizhou.Please accept our sincere apologies and the inconveniences may have been caused. Also please rest assured that it has been an serious topic discussion with related hotel management members and certain measures have been taken in order to maintain our standards which requested by Hotel management team. your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard.Highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future. Sincerely Yours,
Guest User
Boutique Villa - 3-Room
Stayed in Dec 2024
Family
56 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The front desk helped to upgrade the room. The experience was OK in all aspects. The room was large. There was a hot spring pool in each bathroom. There was an outdoor hot spring pool on the underground first floor, and there was a KTV, which was suitable for large family gatherings.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您的好評,我們會繼續努力,不斷提升設施、衞生、環境以及服務等方面的品質,爭取為您帶來更加出色的住宿體驗。期待在未來的日子裏,能夠再次見到您,為您提供更加周到的服務。祝您生活愉快!
Lurryailvyou
Deluxe Double Room
Stayed in Dec 2024
Couples
23 review
3.0/5
Posted on Jan 23, 2025
First of all, when we had breakfast on the second day, the waiter was like a bomb, with a very bad service attitude. There was not even a tissue on the table, and they didn't even replenish it, only a tissue box
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The hot spring pool room was very dirty, with floating objects. I took the disinfectant provided by the hotel and washed it again, but it didn't feel cleaned at all.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好,實在萬分抱歉給您帶來了如此糟糕的體驗。您反饋的早餐服務和温泉池衞生問題,我們已高度重視。對於早餐服務員態度不佳一事,我們會立刻調查並對涉事員工進行批評教育與服務培訓,強化他們的服務意識,確保之後每位客人都能享受到熱情、周到的服務。嚴格把控衞生標準和清潔流程,加強清潔後的檢查工作,保證給客人提供乾淨整潔的環境。期待您的下次光臨·,期待您能再給我們一次機會。
Guest User
Superior Double Room
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 23, 2025
The hotel environment is very good. The private bath in the room is also very spacious. Especially the hotel service. Every staff member I met was very enthusiastic. The housekeeper (Xu Keyuan) would promptly resolve any requests. The breakfast was also very hot at the end of the day. This is a hotel I will choose next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店如此高的評價和認可,您的滿意就是對我們最大的鼓勵!得知您喜歡我們酒店的環境,享受房間裏寬敞的私湯,我們倍感欣慰。一直以來,我們都用心打造舒適宜人的環境,讓每一位客人都能擁有美好的入住體驗。我們也會把您對管家許克園的表揚傳達給他,相信這會讓他更有動力去服務好每一位客人。再次感謝您的支持與信任,我們已經滿心期待您的下一次光臨。
Guest User
Superior Double Room
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The hotel feels very good from the moment you enter. I have been to a hot spring hotel in Heyuan before. In contrast, Nankunshanju is really good, mainly reflected in the following points
First of all, the service staff is very enthusiastic and positive as soon as you enter the door, and will take the initiative to help you solve all problems. The room orientation, hygiene, landscape, and quietness are all very good, and very comfortable. The hot spring water is said to be two pools, but it is actually enough for three pools. The entire park is also very comfortable. Although the area is not very large, it is enough for leisure. We bought a buffet dinner set, and the dinner was unexpectedly good. The ingredients and environment were very good. The breakfast was also very good. The housekeeper Wu Meiqin was very positive, and even the problem of charging piles would help answer. Overall, the experience was really unexpected, and I will come again with my family next time.
Service: Very good!
Facilities: Enough
Hygiene: Very clean
Environment: Very comfortable
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們的高度評價和認可,您的滿意就是我們最大的動力!很高興得知您一進門就感受到了我們酒店的熱情服務,我們的服務人員始終秉持着“以客為尊”的服務理念,致力於為每一位賓客提供最貼心、最周到的服務。對於房間朝向、衞生、景觀和靜謐性,我們一直致力於為賓客打造最舒適、最寧靜的住宿環境。聽到您對我們的房間如此滿意,我們深感欣慰。期待您的光臨!
Guest User
Guestroom - Near Water (2 beds)
Stayed in Nov 2024
Family
20 review
5.0/5
Outstanding
Posted on Dec 30, 2024
It is worthy of being a five-star hot spring in Guangdong. The environment is great, the food is great, the hot spring is great, the service is particularly thoughtful and considerate, and it is a good experience. I will come back next time. Thank you for receiving Xu Keyuande's warm and considerate service, thumbs up.
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的高度評價!得知您對我們的環境、餐飲、温泉以及服務都感到非常滿意,我們感到非常欣慰和自豪,您的認可讓我們更加堅定了我們的努力方向。特別感謝您對許克園服務的讚揚,我們會將您的讚賞轉達給他,並鼓勵他繼續保持這種熱情、貼心的服務態度。期待您下次再來,讓我們一起為您創造更多美好的回憶!
Guest User
Deluxe Room (Double Bed) (Building 1)
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The hotel environment and service team (Xu Keyuan) are very good. The room is spacious, the private hot spring on the balcony is very convenient, there are also some New Year garden party activities to participate in, the breakfast is also rich, and the accommodation is satisfactory!
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客,您好!非常感謝您的肯定與讚賞!得知酒店環境、服務團隊、房間、私湯以及早餐都令您滿意,我們感到非常高興。許克園作為我們的服務團隊成員,一直致力於為客人提供優質的服務,您的認可對他來説是最大的鼓勵。期待您下次再來,讓我們一起為您提供更加周到的服務和愉悦的住宿體驗!
Huagu
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
11 review
4.5/5
Great
Posted on Dec 26, 2024
The hotel is relatively old, but the overall service level is very good. It is very suitable for parent-child activities and the transportation is very convenient. It is very close to Zhuhai and Shenzhen.
Original TextTranslated by Google
6/9
Response from Property: 尊敬的客人, 您好!非常感謝您對我們酒店服務的肯定!我們一直致力於提供優質的服務和豐富的親子活動,期望為您和您的家人打造愉快的住宿體驗。期待不久的將來,能再次為您服務,為您的生活增添更多精彩與舒適。祝您生活美滿,事事順心!
Guest User
Executive Double Room
Stayed in Nov 2024
Couples
54 review
5.0/5
Outstanding
Posted on Dec 6, 2024
The hotel environment is very good, the room is large, and the daily necessities are complete. The front desk clerk and the housekeeper manager (Li Qiuyi) are very friendly. The price-performance ratio is very high. It is a very good accommodation experience. The surrounding air environment is also good. The breakfast is nutritious and diverse, and the parking lot is super large! The surrounding farmhouse restaurants are also very good! The hotel also gives away local specialties!
Original TextTranslated by Google
6/11
Response from Property: Dear guest, hello! We are honored to know that you are very satisfied with our hotel environment, rooms, daily necessities, service attitude, cost-effectiveness, surrounding environment and breakfast. Your recognition and encouragement are our greatest motivation and the source of our continuous improvement of service quality. We look forward to your stay again and provide you with better service and experience. I wish you a happy life!
Tandianyoumin
Boutique Villa - 4-Room
Stayed in Nov 2024
Family
11 review
4.2/5
Very Good
Posted on Jan 21, 2025
There are relatively few public hot spring pools, I counted seven or eight. Most of the guests should soak in the rooms privately. If the room needs medicine packs, you can ask the housekeeping to deliver them. There are about twenty packs each, and the fragrance is okay. The only drawback is that the microphone has poor contact and there will be noise when singing in the room, and sometimes even the singing from the next room will be transmitted to the microphone here. In addition, the official singing application system is old, and each song needs to be downloaded, deleted, and downloaded again before singing. I asked the customer service and they said it was impossible, so this is the only way. Later, I switched to Kugou by myself and bought a one-month membership at my own expense before I could sing normally. Then, the showers in the two rooms on the second floor had to be turned on for 5 minutes before hot water came out, and the shower process was sometimes hot and sometimes cold. The main feature is to be adaptable, and there are no other problems, but it's not bad.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,您好感謝您選擇我們酒店,並抽出寶貴時間為我們提供詳細的反饋。對於公共温泉池數量較少的問題,我們會認真考慮並規劃未來是否有可能進行擴建或優化,以更好地滿足賓客的需求。同時,我們也會繼續提升房間私泡温泉的服務質量,讓賓客在房間內也能享受到愉悦的温泉體驗。關於房間麥克風接觸不良和隔壁房間歌聲幹擾的問題,我們深感抱歉。我們會立即檢查相關設備,並對有問題的麥克風進行更換或維修。同時,我們也會加強隔音措施,避免類似情況再次發生。對於唱歌應用系統的問題,我們很抱歉給您帶來了不便。我們會認真考慮升級或更換系統,以提供更流暢、更便捷的唱歌體驗。同時,也感謝您自費使用全民K歌並給出了寶貴的建議,我們會認真傾聽並改進。期待您的下次再來!