Radisson Hotels in London

The location is average. The transportation is not very convenient

We had a concert at the O2 and so booked due to its location. Unfortunately it is a good 20 minutes walk from Canary Wharf tube and you can’t get a straightforward train/tube to the O2, it involves DLR and tube. We ended up ordering an uber. Hotel room was lovely, bathroom are extremely spacious. Beds were very comfy. Although there was air conditioning the system kept on just turning itself up to 22 and in some cases 24! Made the room really hot and so we had to turn it off. Steam room was broken, didn’t use any of the other facilities. Nice to have a free bottle of water and there were things like nail files, makeup wipes etc, as well as the normal shower gel and shampoo.

Welcoming staff, staffs at reception, restaurant and also cleaning staffs are nice and professional. Quick response when our toilet blocked. We were staying at the junior suite, quiet even the room is by the street, good sound proof. Enjoy the sunlight shining into the room in the morning. Shower is strong, having good and relaxing shower. Air con in the room kept us at a good temperature despite the weather outside. Breakfast provided were excellent, we looked forward to the breakfast every morning even on our third day staying at the hotel. Nice neighbourhood with a few supermarkets around, a gym across the street with a good price for 1 day pass. Lots of restaurants around range from western food to Asian food. Highly recommend if you are looking for a hotel near Euston station for trains to other cities in the UK.

The hotel is located near the popular Oxford street. It takes 5-7 minutes to walk to bond street underground. The location is convenient. The breakfast is very rich. There is a buffet breakfast and you can order other items, such as pancakes. The room is normal London size, but the toilet is a little weird. A higher level, so be careful when entering and exiting. The carpet is averagely clean and has some wear and tear. Overall not bad👍

Hotel is quite old and seems to be starting to run down. The hotel had to perform an essential electrical panel change starting at 10am but didn’t advise the guests until after 11am. They weren’t sure how long it would take. As a visitor to London we were fine with that. So in the am they provided some portable lighting so we could shower etc. when we came back to the hotel in the evening, inserted the key card and opened a light and poof our light went out. The duty manager who said he would come back to us, couldn’t find the portable lighting, and after 45 minutes went to the lobby to see what was happening. They finally decided to offer us another room to sleep in for the night. Anyways, the following day I happened to see the hotel manager by chance in the restaurant and after a chat they offered to credit one night stay which we appreciated. Love the location.

I booked this hotel as a gift for family during a rugby match. The hotel failed to locate our booking, they then attempted to charge my family again despite me prepaying online, they eventually put my family in a room but not the family room with 2 double beds that I had paid for, instead they put them in a disabled room with one bed forcing a 15yr old boy to share with his grandma. The hotel acknowledges their mistake but failed to compensate us and instead only offered us the discounted price for the room they gave us. Caused unnecessary stress and downgraded customers who were not happy. Not good management of a hotel. Location is obviously ideal, room was clean and tidy and it’s great for rugby fans and those attending matches. It’s just disappointing about the service we received and the hotels failure to acknowledge and compensate appropriately. One positive was the SA rugby team were also in the hotel!

This is the second time I’ve stayed at the Radisson Red in the past month due to flying from Heathrow. It is also the second time that checking in was chaotic, with the self check in computers not working and this not being resolved with increased or quicker staff. Moreover, the staff have a habit of not making eye contact with you, not acknowledging you, not really managing the chaos or reassuring properly. In the end, I waited in a queue for around half an hour to check in. People are naturally tired when they get to an airport hotel- the staff need to show some awareness of that. Then in the morning, I asked when the next shuttle to heathrow was and was informed, 2 minutes. I waited for 25 minutes and no bus. I went back to reception to ask what was going on and was told ‘it’s heathrow that run the bus, not us.’ It was yet more unhelpful at tidied and an unwillingness to be at all accountable.

Overall, great hotel experience but I can understand where other customers' complaints were coming from (especially if booked price was not nicely priced/deal/etc.). On location alone, this Radisson Blu hotel is hard to beat. Right by Bond Street and Elizabeth line, it is super convenient to get to and from directly from Heathrow Airport. Staff/service is kind and helpful. I arrived a little early (for normal check in) but receptionist helped with an early check in because the room was available, no problem. The unfortunate is there was/is definitely construction going on right across the property (September 2024), but it wasn't that bad or a nuisance and it is what it is.

Was impressed with the look, cleanliness, and staff at Raddison Red. Loved the free WiFi always a bonus. A good menu food wise even though I didn’t partake in any food this time round. My only problem was that my shower tap squirted out from all angles! Shower was still good but may have been better. Funky phones in the room and adequate info throughout

Stayed for a night before flight. Booked 3 rooms for family and each room was opposite ends of the hotel, you couldn't get much further apart! 2 rooms pretty standard one room felt like it hadn't been used in a long time, lots of little moths in the room and large dust particles in the air, the bathroom could do with some tlc as the wall covering in the bath was coming off and some holes in the tiles could be filled and the sealant on the bottom of the glass shower screen could do with replacing or cleaning and a light bulb needs changing. It w a little disappointing as stayed 2 months earlier and room was nice and felt new had everything in the room including shoe cleaning kits and sewing kit