Mercure Hotels in London

Check in is at 15:00 however we came in at 12nn and they gave us a Privilege Room because I was carrying a baby. I appreciate that so much because we came from another hotel checkout at 10:30am. We were restless and a mess but the staff was very accommodating it almost feels unreal. The room is super clean, wanted to stay three days more but the hotel has zero availability.

They offered to transfer us to the nearby Mercure Hyde Park which we agreed to and I highly recommend to accept such a transfer of they make the same offer to you. The Mercure Hyde Park looks newer and more modern, although the room size appears to be equally small (which is to be expected anyway). Location wise, Mercure Hyde Park is close to Paddington station, and there is a linked path with the IHG Hotel Indigo so you can use their main entrance to access Mercure Hyde Park.

The location is very close to Paddington train station and subway station, there are Big Bus and Golden Bus Tour stations nearby, and there is Hyde Park walking south. Drinks, tea bags, and biscuits are all free. The room space is small and it will be very narrow with a large suitcase. When you check-out, just put the door card in the small box at the counter. Overall, the location and service are very convenient.

The hotel's location is convenient, and it's also very convenient to take the bus and subway. The room is a bit small and there is no refrigerator, which is a bit inconvenient. The health condition is also acceptable. It was Christmas during the trip, and there was no room cleaning service on that day.

Spacious room and bed was really comfy. Air conditioning didn't work well and we could not lower the temperature in the room which made it stuffy. The bathroom was very tired looking and really needed a refurb. We ordered some room service at 11pm as we were late checking in first night. The menu literally consisted if 2 items. We ordered a panini which was disgustingly bad. We expected more choice and certainly better quality. We complained and the hotel agreed to refund us but still waiting for the refund almost 6 weeks after. Breakfast was really good and made the most of this to make up for the poor food the night before hand. Its buffet style also which is great if you are proper hungry.. Staff were pleasant and helpful, just not sure about the security guys at the front door who look like they don't want to be there and struggle to even say hello, which we felt was very odd.. My review is neutral, we've stayed in much nicer places in London around the same price.