Ibis Hotels in London

Overall, it's not a bad option for the price, especially if you're flying from Heathrow. The rooms are quite small, so don’t expect to have space to open your suitcases fully. However, there is a dedicated storage area for luggage in the room. One downside is that the rooms are quite dark. The hotel features a large open-plan lobby with a restaurant. While there are markers that seem to indicate the restaurant's boundaries, we had a disappointing experience with the hotel’s policy on outside food. We brought takeaway and sat outside the apparent restaurant area, only to be asked—rather rudely—by a staff member to leave, as no outside food is allowed anywhere in the downstairs area. This policy felt a bit odd, especially since the tables had no condiments, cutlery, or menus, and were far from what appeared to be the main restaurant section. To add to the confusion, we noticed at least two other tables with takeaway, one of which had even been provided with plates and cutlery by staff. Additionally, the staff couldn't locate our breakfast booking made through Trip, which caused further inconvenience. Overall, the hotel offers decent value for money and convenience, but the inconsistent policies and service could be improved.

I stay there with my friend for a night after we went to see a concert at London O2 Stadium. It was really close and less than 20 mins we are back to the hotel after the concert finished! There are shops and restaurant around too which is so convenience! 😄

It’s been a home-warm trip for us while we stayed in this hotel for two weeks. First of all, we could be granted an early check-in as we arrived at Sutton. That allowed us to settle right after the long flight. It’s really out of our expectation! Secondly, the room is spacious and the air-conditioning was just right for good sleep. We did come across some difficulties in the shower facilities. But the reception & the maintenance team were very helpful. In fact, the team tried to solve the problem disregarding how late it was. That’s really impressive! Also, the breakfast was rich with healthy varieties. Therefore, we did eat quite a lot without gaining much weight! With the plan of revisiting the place, we would like to suggest that setting up self-help laundry service which may give us much help in the future. Thanks again with our heart-felt appreciation!

Perfect location, right outside the metro. Easy checkin and checkout. Excellent breakfast with lots of options, and the restaurant menu is nice as well. Room is nice, but bathroom is small. Cleaningness wasnt the best, one of the days they didnt even take the trash out. But in general I would recommend and stay there again.

A nice and cosy hotel central to the happening places in Wembley, the mall, the train station and other places, not to forget the Wembley Stadium. In terms of my stay it was pleasant even though the hotel can improve on a few things, for instance, including a dustbin in the room and the housekeeping did not clean the previous day rubbish even though I left a cleaning tag on the door handle. Overall a positive stay.

Room opposite the loft wasn’t a great start and only half a roll of toilet paper so had to ask for more.when we go for comic con hotels always bump up the price which is wrong however we always end up here as it’s super close to excel.bar food downstairs is quite expensive but convenient as well as little supermarket to get snacks overall not a bad room.it was enough for our needs

Fantastic location for what was needed for our short visit , staff were friendly at the reception and the house keeping staff. Overall the room was clean and modern looking, however what was a disappointment was that the bed was very poor in my experience for hotels as it had a strange hard mattress which they fitted with two bed toppers to compensate I guess. (See pic below) Also the pillows were uncomfortable for me, because of synthetic style pillows. I find they get hot very quickly and one wasn’t an enough or two was to much as all the inside part goes to the side. Only two pillows provided, with additional spare pillow in a bag with no pillow case which I had to ask for and no hand towels which I thought was strange. Overall I would I recommend the hotel if you don’t mind what I mention about the sleeping side. Thank you.

Visited for business reasons - the hotel inside is absolutely immaculate, very comfortable and excellent rooms. Breakfast was delicious and a good spread. The location isn't excellent and from the outside it doesn't look that impressive but overall I can't fault it. Would definitely stay again!

the hotel room a bit small for us. Not enough space to keep things. feeling a bit cramp. the hotel is far from the center of touristic spots and can easily call up uber . breakfast is moderately acceptable .

Always a reliable place to stay as it is close to my work. In late 2023 and early 2024, I was often able to get a good value stay here in an accessible room. However, more recently prices have been a lot higher for this hotel on Trip.com, so I have stopped using it because the Stratford Travelodge usually works out quite a bit cheaper. It's a shame because I prefer the Ibis but can't really justify the cost difference.