The Marble Arch Hotel by Thistle Reviews

We were delighted to be upgraded to a deluxe room with a king size bed. We had 2 good night rest at the hotel. Highly recommended.

Really enjoyed our stay here. Perfect location in central London everything is close by.

Bad Hotel, We can't traveling to London because we have problem with our business. So we request to reschedule, but they rejected, with no reason. And We are request this reschedule was a month before our check in date. Never ever booked this hotel again.

Escalator needs fixing for sure. Rooms need to be maintained - in my 3 nights stay I needed to ring maintenance twice; once for a non functioning flush and once because my aircond in the room started humming loudly.

Stayed 5 nights pre tour. Location is central to see places of interest. Can walk on Oxford street for shopping. Close stroll to Hyde Park, then to Kensington Palace. Easy to catch the buses to Piccadilly Circus, Buckingham Palace. Managed to get the train from Heathrow airport to the hotel easily but will need to change lines (not hard to do) part way. Rooms clean and comfortable. The fridge was small and hardly cold. There was a lot of ice caked on. I let the fridge defrost when we were out the first day and it worked much better after that. The towels were massive, too big for us. If you put out a green card tag outside your room door to ask for no room service for the day you can claim a £10 voucher to spend at the cafe the next day. It will allow you to get 2 coffees or 4 Kit Kats. You can only do this for 2 consecutive days. The room needs to be serviced on day 3 of stay. We found the meals nearby expensive and nothing that I would recommend. We took the buses to China town for cheaper and better food (need cash). Staff are friendly and helpful. We were offered 1 morning of complimentary breakfast. Otherwise breakfast is £22 per person - buffet. Husband likes flat white which wasn’t available on the coffee machine. Staff went and got us a flat white from the cafe for no extra charge. Well done to Baswathi at check in and Nisha and Khalid in the dining room. Service was exceptional. Prices can fluctuate considerably. Initially when I looked it was AUD 300 per night without breakfast. A week later I had to pay AUD 400. Good hotel but not cheap (personal opinion).

Hotel was fabulous, staff are great at any level and the executive lounge was great. Recommended

Perfect location and the room is tidy and relatively spacious. The corridor is a bit old and it’d be great if it’s renovated

Very good hotel. Efficient service and friendly. Only negative would be the lift took time to go down as stopped for lots of people. But otherwise it was excellent.

The location is the best bang upon Oxford street great places to shop and dine in just walking distance very well connected with metro and bus station

The location is excellent as it is very close to shopping area.

A great hotel, lifts really need sorting out but a great location just off Oxford Street and right by Marble Arch tube station. Breakfast was lovely too.

I booked a std double room after staying previously in a std twin room, the room I got was so tiny I was shocked l, the tv was tiny, there were no complimentary pop corn, it hadn’t been set up properly. I paid the same as a friend staying in the same room type and theirs was very different. I’m disappointed, probably won’t stay again.

I cannot say enough about how filthy and unhygienic Thistle Hotel Marble Arch is. My family was very disappointed with the uncleanliness of the hotel rooms and hallways, not to mention the awful odor of the old carpets in the rooms and hallways. The housekeeping service was below standard. Housekeeping lacked attention to details in keeping the rooms clean and making sure that all the necessary items in the bathroom replenished. Also, there was hair present in the bathtubs on multiple occasions. Also, the bedsheets and bed covers were not clean and showed old stains. The beds did not have the clean smell that an average 4 star hotel would have. Housekeeping was not efficient when requesting clean towels or additional water bottles. The wait was quite lengthy at times. During the check in process, we requested an additional bed but it took many hours to arrive.. We had two connecting rooms. Quite simply I would not stay at The Thistle Hotel in the future.

I had an absolutely wonderful stay here! From the moment I arrived, the staff went above and beyond to make me feel welcome. The room was spotless, beautifully decorated, and incredibly comfortable, with all the amenities I could need.