Locke at Broken Wharf

Locke at Broken Wharf Reviews

Locke at Broken Wharf

Broken Wharf House, 2 Broken Wharf, City of London, London, EC4V 3DT, United KingdomSee Hotel Details
Locke at Broken Wharf
Locke at Broken WharfLocke at Broken WharfLocke at Broken Wharf
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1 night

Guest Reviews

9.1/10
Great
121 review
Verified reviews
Location9.0
Amenities9.1
Service9.1
Cleanliness9.1
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All reviews(121)
Positive reviews(17)
Reviews with photos/video(5)
Great location(5)
Negative reviews(4)
cfmatk
Locke Studio
Stayed in Nov 2024
Couple
4 review
9.5/10
Amazing
Posted on Dec 17, 2024
Love the quirky design of this apartment hotel, highly recommend staying at any Locke!
Response from Property: Hey cfmatk!Thank you for your wonderful feedback! We're thrilled you enjoyed our unique design and had a great experience. It’s always a pleasure to hear our guests recommend us so highly. We look forward to welcoming you back in the future!Until then,Ceri :)
WangXiang
Micro Studio
Stayed in Feb 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Mar 10, 2025
Delightful stay. Convenient location once you’ve learned the area
Response from Property: Hey WangXiang!Thank you for sharing your experience with us.We are delighted to hear that you had a wonderful stay and deeply appreciated how well connected we are to the rest of London. Thank you for your high ratings for out cleanliness and service - are team truly work hard to give our guests the best time with us.We hope to welcome you back to another stay soon!Until next time,Ceri
Lucy
River Suite
Stayed in Sep 2024
Business traveler
25 review
10/10
Outstanding
Posted on Oct 28, 2024
Good location with excellent view and reasonable price
Response from Property: Hey Lucy!Were delighted to heart that you loved our location and appreciated how convenient our prices our. It's great that our team left you with a positive impression - they truly are wonderful.We hope to welcome you back soon.Until then, Ceri :)
BF
City Studio
Stayed in Sep 2023
Couple
29 review
7.0/10
Posted on Oct 25, 2023
Hotel in Bank, conveniently located. Very small rooms but hotel cafe and space on the ground are nice. Right next to Thames. But slightly hard to find the entrance to this place and not really accessible by car.
Response from Property: Hello! Thank you for taking the time to share your experience with us! Sorry the room was not a match but I'm glad to hear you had a great time with us :) Because we are in central London there are regulation such as congestion charges and such, there is a car park called NCP about 10 minutes away from us if you decide to drive through :) See you again and until then please take care! Kindly,Nate
MattLewis
City Studio
Stayed in Jan 2024
Couple
1 review
9.5/10
Amazing
Posted on Apr 10, 2024
Locke at Broken Wharf offers a great location with wonderful accommodation. It had everything we needed, and the staff could not have been more friendly and helpful. Definitely highly recommended.
Response from Property: Hey MattLewis, Thank you so much for taking the time to share your experience with us! It's so great to read that you enjoyed your stay with us! Thank you for the kindest words you had for our staff, I'll make sure to share it with the team! We are really grateful for your recommendation! We will be looking forward to seeing you again! Until then please take care! Kindly,Nate
Guest User
City Studio River View
Stayed in Jul 2024
Couple
1 review
10/10
Outstanding
Posted on Aug 20, 2024
Everything was perfect. Thank you Max! :)
Response from Property: Hi there! Thank you very much for your lovely review. We're very happy to hear that you had a great stay with us. Thank you also for your comments about Max - I'm sure he will be absolutely thrilled to receive such a great feedback. We're looking forward to welcoming you back home :) Best, Broken Wharf team x
SalemMohammed
Micro Studio
Stayed in Apr 2023
Traveling with friends
19 review
8.5/10
Very Good
Posted on May 30, 2023
Good hotel with good views over the thames river. The rooms could be bigger but the hotel design is amazing
Response from Property: Hey there SalemMohammed! Thank you so much for the kind words, glad you had an amazing stay with us! We are looking forward to welcoming you with us again and until then please take care. Kindly, Nate
Shams
City Studio
Stayed in Nov 2024
Business traveler
3 review
10/10
Outstanding
Posted on Jan 2, 2025
Very good location
Response from Property: Hey Shams!Thank you for your glowing review! We're delighted to hear that you loved every aspect of your stay including our picturesque and convenient location.We hope you welcome you back soon!Until then,Ceri :)
Guest User
Micro Studio
Stayed in Mar 2023
Other
1 review
5.0/10
Posted on May 11, 2023
Kind of good I stayed there from 4/29 to 5/2 I paid 1 found for deposit and said it will be canceled when i check out But they didn’t cancel yet
Response from Property: Hey there! Thank you for taking the time to share your experience! The deposit is on hold so you don't get a notification when it gets released, have a look at your account :) if not contact us and we will be happy to assist. See you again and until then please take care! Kindly,Nate
Guest User
City Studio River View
Stayed in Apr 2024
Couple
2 review
9.5/10
Amazing
Posted on May 27, 2024
Lovely stay as always
Response from Property: Hi there! Thank you very much for your lovely review. We're very happy to hear that you had a great stay with us and we're looking forward to welcoming you back home :) Best,Broken Wharf team x
B
City Studio River View
Stayed in Oct 2022
Solo traveler
1 review
7.0/10
Posted on Nov 21, 2022
It is a chic and stylish hotel. The staff are diverse, young and helpful. I picked this hotel mostly I like the concept of the group. However, the hygiene of the room was unacceptable and the meal in the restaurant was disappointing.
Response from Property: Hello! Thank you very much for taking the time to share your feedback. I was sorry to hear that you had some cleanliness issues in your apartment. We're investigating this with our Head Housekeeper and Housekeeping team. I was also sorry to hear that you didn't enjoy your meal in our restaurant. We will pass your comments to our food and beverage partner, Solstice. On a brighter note, I was happy to hear that you found our staff very helpful and found us very stylish! If there is anything else that you'd like to discuss regarding your stay with us, please feel free to contact us. We hope to see you again soon. Best,Celia General Manager
Guest User
Micro Studio
Stayed in Sep 2024
Family
14 review
9.5/10
Amazing
Posted on Jan 8, 2025
It is conveniently located for traveling as it is close to major tourist attractions. It is located on the banks of the Thames, so it is good for a walk in the morning and evening. The Millennium Bridge is nearby, so it is also convenient for going to places like Tate Modern.
Original TextTranslated by Google
Response from Property: Hey there!Thank you for your kind words and for highlighting our convenient location by the Thames! We're thrilled to hear that you enjoyed the proximity to major tourist attractions and the beautiful riverside setting, perfect for morning or evening walks. The nearby Millennium Bridge and easy access to cultural landmarks like Tate Modern truly make our location special. We look forward to welcoming you back for another delightful stay in the future!Until next time,Ceri :)
Guest User
Micro Studio
Stayed in Aug 2023
Family
3 review
10/10
Outstanding
Posted on Dec 21, 2023
The room was clean and the service was very good. Great value for money!
Original TextTranslated by Google
Response from Property: Hello! Thank you so much for taking the time to share your experience with us, it's great to hear that you had a great stay with us :) See you again and until then please take care! Kindly,Nate
Guest User
Micro Studio
Stayed in Dec 2022
Traveling with friends
4 review
9.0/10
Great
Posted on Jan 6, 2023
The room at this price in London is okay, quite small and fresh, a little bit bad is it cleaned every day, only once a week.
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Response from Property: Hey :) Thanks for taking the time to share your experience! I'm glad you had a great stay! We are service apartments hence why the cleaning is every 7 days :) See you again! Take care! Locke at Broken Wharf Team
Guest User
Locke Studio
Stayed in Nov 2022
Traveling with friends
4 review
2.0/10
Posted on Jan 9, 2023
The invisible discrimination of staying in hotels in Europe and the UK does exist. On the first day of check-in, I was given a room with three lights all broken. The layout of the house was completely different from the one in the picture. After putting forward my opinion, I was moved to the end room which is two floors higher than the original floor. The bedside lamp is still broken, and I will never come to this hotel under this banner again. I also hope that if you encounter this kind of deliberate provision of secondary rooms in Europe, the United Kingdom and the United States in the future, you will speak up boldly.
Original TextTranslated by Google
Response from Property: Hi there, We're very sorry to hear that you were disappointed with your stay with us, as this is certainly not the experience that we wished you to have. If there is anything else that you'd like to discuss regarding your stay with us, please feel free to contact us directly. Best,CeliaGeneral Manager