Normandie Hotel

Normandie Hotel Reviews

Normandie Hotel

96 Sussex Gardens, Westminster, London, United KingdomSee Hotel Details
Normandie Hotel
Normandie HotelNormandie HotelNormandie Hotel
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1 night

Guest Reviews

5.0/10
108 review
Verified reviews
Location5.1
Amenities5.0
Service5.0
Cleanliness5.1
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All reviews(108)
Positive reviews(2)
Reviews with photos/video(3)
Negative reviews(6)
Marcin
Single Room Ensuite
Stayed in May 2025
Solo traveler
1 review
2.0/10
Posted on Jun 29, 2025
Absolutely horrible hotel and experience. The reception is not 24 hours as it claimed to be- it is closed, the check is untill 10 PM if you call a number, the problem is that the number does not answer the calls! No contact with the property - both phone and mail! If you want to secure your booking and enjoy the stay, just DO NOT use this property - AVOID!
Emma B 0711
Standard Double Room with Ensuite
Stayed in Oct 2023
Business traveler
5 review
4.0/10
Posted on Jan 11, 2024
The NOISIEST hotel I’ve ever stayed in. You can hear all residents coming and going and every step they take! Such a creaky old hotel. Didn’t feel very safe with the tiny door lock (as a single female business resident). The bed was thin and uncomfy. The plug sockets are on the other side of the room. The shower was tiny too. Would never stay again and do not recommend.
Guest User
Triple Room Ensuite
Stayed in Sep 2024
Other
58 review
2.0/10
Posted on Oct 10, 2024
Don't stay in this hotel. There was no one there the whole time. It said check-in at 3:30 pm on the door. After ringing the doorbell for half an hour, a policewoman came out. Immediately after check-in, she locked the door of Qianqian's room and went straight to clean it. I just vacuumed the room and changed the towels before leaving. The shower faucet was broken and could not be turned on, so I could not take a shower. The toilet was a wooden toilet from the last century, and it was dirty, black and smelly. The washbasin had hot and cold water separated and could not be adjusted. All the furniture is in tatters, the heating is broken, there is a small radiator in the room, the pillows are smelly, there are no quilts, only a very thin bedspread as a quilt, and it is so dirty that you can see the dust, no one cares about it, this hotel is... A * **, I couldn’t find anyone after checking in. When checking out, I put the key in the room and left directly.
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6/9
Guest User
Standard Twin Room Ensuite
Stayed in Jul 2024
Family
3 review
2.0/10
Posted on Aug 25, 2024
Remind all Chinese people not to book this hotel! I booked a hotel in London for my son for 5 days from August 14th to 19th. I saw that the location of this hotel was relatively cheap, so I made the reservation. After my son arrived at the store, he immediately discovered the following unacceptable problems: the stains on the towels and bath towels were not cleaned at all; when he opened the bed cover, he saw that the hygiene had not been cleaned at all, with traces of previous personnel remaining, and there were still a lot of hairs on the sheets. , and also has a distinct odor. My son tried to negotiate with the front desk and asked to change the room, at least change the sheets, bath towels and towels. He checked in at 4pm and stayed until 8pm. No one was found and the problem was not solved. I had no choice but to temporarily book another hotel at a high price. My son left the key and checked into the new hotel. I requested early check-out online that day, and Ctrip negotiated with the hotel for the next 10 days to no avail. My biggest problem was that I didn't read the reviews of previous guests and booked this hotel despite its extremely low rating, which caused my son's biggest pain point during his trip and my financial losses. A lesson learned from the past, please wake up! ! !
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風吹
Standard Twin Room Ensuite
Stayed in Jun 2024
Family
5 review
9.0/10
Great
Posted on Jul 24, 2024
There is no one on duty at the hotel and luggage cannot be stored. The room is kept clean
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Guest User
Standard Double Room with Ensuite
Stayed in Jan 2023
Couple
5 review
10/10
Outstanding
Posted on Feb 23, 2023
Recommendations for those who want to go on vacation
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sihao
Standard Twin Room Ensuite
Stayed in May 2024
Solo traveler
1 review
2.0/10
Posted on Jun 21, 2024
That sucks. Don’t come.
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Guest User
Standard Twin Room Ensuite
Stayed in Jun 2025
Business traveler
121 review
5.0/10
Posted on Aug 1, 2025
感覺好吧,畢竟這裏酒店太貴,還是找到了這家,價格還能接受,就是設施太差
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