Best Western® Hotels in London

Loved this hotel. A very short walk to bus stops and Lancaster Gate tube station. Hotel staff excellent e.g. I queried before booking if they would hold luggage the morning we were due to arrive and within 45 minutes had a friendly e-mail to say yes. A good breakfast buffet. Rooms may be on the smaller side but stylish and air-conditioned. Will use this hotel when staying in central London

The staff here are lovely and very accommodating- we were able to drop our bags off early. Our family room was very spacious with a great TV with plenty of channels and very clean. The hotel is historic so don’t expect the sleek design of a premier inn. Instead you get lots of character in a Victorian townhouse. The floors are a bit creaky, but if you can get over this the hotel is good value for money and well positioned - literally straight in front of you when you exit the tube.

Brilliant customer service. Great location - 10 mins walk to Victoria Station and to see Hamilton at the theatre, 2 mins walk to Victoria Coach Station and near to many coach tours which start here too. The staff accommodated us at short notice and even gave us a small discount on the room when we had a nearby hotel mess our booking up. They didn't need to but they did. They also recommended a nearby restaurant Sicily where we were able to have a discount as a Best Western guest. Complimentary tea/coffee in entrance, tea/coffee making and hair dryer in the room. Our room was small but spotlessly clean. Thank you again for helping us out of a fix and also for the recommendation for the nearby restaurant which was brilliant.

I need to preface this with: I booked this 2 months ago for 3 people. We arrived via a side door, checked in and told our room is on the second floor. We weren't directed to stairs or a lift, we just had to find out own way. Once we made it up the four flights of stairs, we were greeted by a room with 2 beds.. But there are 3 of us! We immediately call reception to be told that they are looking into it and will call us back. We sit in our first (YES, FIRST) room for 20 minutes before chasing up with the reception staff. We are told that a colleague is on the way, Great! We meet him in the stairwell as we weren't sure he would be able to find us. He advises that there aren't any rooms as they are fully booked. But sir, we booked a triple room, 2 months ago, why was this not accommodated for at the time? He said that they had a potential room in the basement we can look at. We query if there are 3 beds, his response ”just come and look”. Again, we ask: Are there 3 beds though? - ”Come and look, we can get you more blankets if you are happy with it”. Sorry sir, excuse me? He then informs us that we can leave our bags in the HALL WAY. We are not leaving our belongings in the hallway. We go down 6 flights of stairs to the basement to be shown a studio flat with 1 double bed, a single bed in an office and... yes.. you guessed it.. a sofa. Ah, that is why he said he can get us extra blankets. We inform the member of staff that this isn't acceptable. He states that there are no more rooms. We reiterate that we booked this 2 months ago for 3 people and wonder why we haven't been accommodated. We are THEN told there is a room, but the lights don't work. We go in and the lights do work but one of the beds has been slept in, the toilet is dirty and used (as has the shower) and there are hand prints on the ceiling. The wifi also isn't reliable. We ask for 3 pillows - receive 2 (as the beds didn't have pillows). We tell the member of staff that the toilet is dirty and he says - quite flippantly - ”well.. do you want me to come and clean it?” I'm sorry but he should be saying that he WILL come and clean it. The room has obviously been used and not cleaned at all. We are woken up by people walking up and down the corridor banging loudly (We are in the basement remember) and I am pretty sure someone tried to come in, but luckily we locked the door!

I arrived a little early for check in and was upgraded to a bigger room. The staff has been helpful in giving tips on food and how to get where I want to go. The room is comfortable and clean.

The location is remote, except for a small supermarket, there is basically no business; no disposable toiletries are provided; if the quality of sleep is poor, it is not recommended to stay; there will always be train sound (it seems to end around 12 o'clock, and it starts again at 4 o'clock in the morning); The biggest advantage is the convenient transportation, just opposite the exit of Northfield Station on the Piccadilly Line, and it seems to be 6,7 stops to Heathrow Airport (within 20 minutes); There are about 10 stops to the city (about 30 minutes to King's Cross). In addition, breakfast is an unexpected surprise, 7 pounds, buffet breakfast, beverage coffee, bread, fruit, cakes, etc. are very complete, this breakfast is good value for money, it is recommended to buy when checking in (buy 9 pounds on the spot)

Theatre break? Shopping trip? Business meeting or just seeing the sights? Whatever your reason for heading to the capital, this charming hotel is the perfect base for your adventures. Tucked away in sought-after Kensington its just a short stroll from the upmarket High Street and a great selection of restaurants and shops. Or you can hop on the tube and be smack bang in the hustle and bustle of London in minutes.Youll find our 54 newly-refurbished bedrooms just the tonic for your stay in the capital – each kitted out with free Wi-Fi, air conditioning, a flat-screen TV with Freeview, full-length mirror and safe. Pushing the boat out? Why not treat yourself to a night in our Executive Room with king bed?

I've had the same experience as other reviewers. Terrible customer service. Cancelling my room to take advantage of higher rates as it's the Kings Coronation weekend. Several months ago I made a booking for 2 nights on the 5th May this year. Suddenly this week I received an email asking to update my payment details. At 02:32am, I was given 6 hours to update my details (no idea why, they had not changed), or they would cancel my booking. Despite this short notice, I updated by card details within 6 hours (08:06) the same day. A few hours later I received an email saying my booking was cancelled. I am not receiving any email responses from this Greater London Hotel. I have spoken to them several times on the phone, but they will not discuss the details of the cancellation, and say I must communicate via email. I have asked to speak to a manager, but there is ”not one available”. They are not responding to my emails Firstly, the email confirming my stay (from Best western) says the pre authorisation is not required until the day of arrival. Secondly, my correct card details were passed within within 6 hours of being requested. I have contacted my bank, and no attempt has been made on this card. Never heard of such shocking customer service. Wish I'd have booked a Premier Inn as I usually do. Avoid at all costs!

Really disappointed with this hotel and wouldn’t recommend. The bathroom is so small that you can only open the door halfway as it hits the sink, you then have to close the door to get to the shower. The bed is on the small side and it would be nice if there was a mattress on top of what feels like wooden planks. Tea and coffee, hope you’re not thirsty, you get 2 teabags and 2 coffee sachets. Great to listen to the person in the floor above, pee, stop, pee a bit more, stop. The room looks out in the main road and the bedroom is lit up all night. Breakfast is - throw all the items into the deep fat fryer.

Albeit I'm scottish, trying to get the staff to understand REALLY SLOWLY SPOKEN ENGLISH, was literally impossible. Alarms going off in unoccupied rooms!? Reported to reception, and literally had to write it down.. Asked for taxi for 7.30 to T5... Went down to reception, no taxi... Staff had booked for T6?! There is no T6.. Very handy for airport, otherwise, pay £5 more and go next door..