Ibis Liverpool Centre Albert Dock - Liverpool One Guest Reviews
4.1/5
Very Good
133 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.8
Service3.9
Cleanliness4.1
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All reviews(133)
Positive reviews(32)
Reviews with photos/video(7)
Great location(17)
Clean and tidy(8)
Convenient location(8)
Awesome stay(6)
Friendly staff(6)
Negative reviews(1)
Guest User
Double Room
Stayed in Jan 2025
Solo travelers
4 review
3.2/5
Posted on Mar 26, 2025
I found the room to be clean and comfortable, perfect for relaxation. However, the staff could be friendlier and more attentive to enhance the experience. Additionally, offering more amenities, like in-room coffee makers, would elevate the stay. A pleasant visit overall!
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your positive comments on the cleanliness and comfort of your room. Your suggestions about staff friendliness and additional amenities will be taken into consideration as we strive to enhance our guests' experience.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Jan 2025
Business travelers
35 review
5.0/5
Outstanding
Posted on Feb 23, 2025
great location, car park is provided, mins walk to city center.
Response from Property: Dear Guest,Thank you for your kind feedback regarding our prime location and convenient parking facilities. We are delighted that you enjoyed your stay and found our proximity to the city center beneficial. We look forward to welcoming you back in the future.Kind regardsLisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Dec 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jan 31, 2025
friendly staff
great location
breakfast a little bit expensive as the food choice available was limited
Jasvir
Double Room
Stayed in Jan 2025
Solo travelers
2 review
4.0/5
Very Good
Posted on Feb 26, 2025
Nice place to stay, convenient location ti Albert Docks and Liverpool City Centre
Response from Property: Dear Jasvir,Thank you for your kind words regarding your stay with us. We are thrilled to hear that you found our location convenient for exploring Albert Docks and Liverpool City Centre. We look forward to welcoming you back in the future.Kind regards,Lisa ThornborrowGeneral ManagerIbis Liverpool Centre Albert Dock - Liverpool One
Guest User
Twin Room
Stayed in Oct 2024
Couples
1 review
4.0/5
Very Good
Posted on Nov 4, 2024
Not the best we’ve stayed at in Liverpool.
On the plus side the room was clean and the location of the hotel is excellent.
On the other hand the rooms are very small, the shower door leaked and the air conditioning unit was very noisy (sounded like air bubbling in the unit). We reported the noise and were informed it was the same in all rooms.
I can’t comment on the food as we didn’t eat at the hotel.
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found the room clean and enjoyed the excellent location of our hotel. We apologise for the inconveniences you experienced with the room size, shower door and air conditioning unit. Your comments have been duly noted for further review. Should you choose to dine with us in the future, we hope to provide a better experience. Thank you for your understanding. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Guest User
Double Room
Stayed in Aug 2024
Couples
1 review
3.7/5
Posted on Sep 7, 2024
Pillows were thin, walls were thin but location was lovely
Towels and cups weren’t changed and coffee wasn’t replenished which was a shame
Response from Property: Dear Guest, We apologise for the inconvenience with the pillows and noise insulation. We appreciate your feedback on the housekeeping services. Your comments will help us improve. Thank you for highlighting our great location. We hope to welcome you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Kevin
Double Room
Stayed in Jul 2024
Couples
2 review
4.5/5
Great
Posted on Aug 31, 2024
Arrived at midnight, late stop and early leave for manx ferry in morn. All gd.
Good value. Not the ritz but pay what u get clean n cumfy
Guest User
Double Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 19, 2024
Good location by Albert Dock. Clean & very good value for money
Response from Property: Dear Guest,Thank you for your kind feedback regarding our location, cleanliness and value for money. We are delighted to hear you enjoyed your stay with us and appreciate your positive remarks.Kind regards,Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Harshit D
Double Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Aug 2, 2024
The hotel is located at nice place close to Everything in town. Loved the location and cleanliness. One disappointment was the size of the room. The rooms are smaller than they look in photos or they had given us smaller room than as shown in photos.
Response from Property: Dear HarshitThank you for your positive review.We are delighted to hear that you enjoyed our location and cleanliness. We apologise for any disappointment regarding the room size. We appreciate your feedback and will take it into consideration. Best regards,Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
Vonnyclare
Double Room
Stayed in Jun 2024
Solo travelers
19 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Friendly staff, great location, comfortable bed lovely breakfast. Would definitely recommend.
Response from Property: Dear Guest, Thank you for your kind words about our friendly staff, great location, comfortable beds and lovely breakfast. We are delighted to hear that you had a great experience with us. We look forward to welcoming you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
Bev Walker-Pugh
Double Room
Stayed in May 2024
Family
3 review
4.5/5
Great
Posted on Jun 24, 2024
Great location. The rooms were small though and very noisy from above. Bathroom needed some work doing. Shower leaked from the hose and when you flushed the loo the water flew out onto the floor 😮 Friendly staff.
Response from Property: Dear Bev, Thank you for sharing your experience. We apologise for the inconvenience you faced with the room size, noise and bathroom condition. Your feedback is valuable, and we will address these issues. We appreciate your kind words about our staff. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
Guest User
Double Room
Stayed in Oct 2023
Couples
1 review
4.7/5
Amazing
Posted on Nov 16, 2023
Very very basic but in an ideal location. The room we were in could do with a paint.
Lizzie2023
Double Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Very good service great place lovely staff perfect location
Response from Property: Dear Guest, Thank you for your positive feedback! We are delighted to hear that you enjoyed our service, staff and location. Looking forward to welcoming you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
Guest User
Double Room
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 16, 2023
Close to business meeting location, convenient location, clean room and friendly staff. Breakfast is good. Had a good time there, thank you.
Guest User
Twin Room
Stayed in Feb 2024
Travel with friends
2 review
4.5/5
Great
Posted on Mar 29, 2024
Some light in the room didn’t work.
Response from Property: Dear Guest, We apologise for the inconvenience with the lighting in your room. We strive to ensure all amenities are in perfect working order for our guests' comfort. Thank you for bringing this to our attention. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.