Hotels in Arroios, Lisbon

My overall experience was good but the only downside for me is the location. It needs a long walk, around 20-30 mins, to get to the main city area. I had to get a taxi or Bolt to return hotel every night. The room was clean with a large king size bed. The room size is reasonable. We were on the first floor facing the street, it was quite at night. Slippers were provided on request. The staffs were very polite and friendly. There were no problem in communication in English. They also suggested a lots restaurants and attractions for us to consider. The lobby is spacious with a TV and also lots of seating area. There was a small gym room in the basement. We had a comfortable and great stay with Lumen Hotel.

The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

We stayed at this hotel from 26th - 29th Sept 2023. We arrived at 14.20 which was 40 minutes early it we was allowed to check in early. The room was a double room with a small balcony overlooking main street. It had 2 single beds a bathroom with small corner shower. The main living room with beds had a TV with HDMI and a space to hang clothes with about 8 hangers. There was a safe in the room which was free as was the WiFi which had amazing speeds of 335 Meg download and 128 upload ( wow ). Breakfast was average I would say. Scrambled eggs, hot dog sausages and tomatoes. There was fruit, Yoghurt and pastries and orange juice, tropical juice and apple juice. The coffee was delicious. The staff at the hotel overall was nice albeit we had one strange encounter where a member of staff knocked on our door and asked if he could check the safe. My wife said she had just got out of the shower and asked if he could call back in 10 minutes but was told no he needed access now. My wife opened the door wrapped in a towel and a male member of staff popped his head round the door and gave a quick glance at the safe and left without actually coming in. We both found this strange. Location was not to bad it took us about 20 minutes to walk into Rossio Square along the busy main road. The travel time to and from the airport by Uber was about 20 - 25 minutes due to heavy traffic. Overall we would stay here again Value for money was good for what we wanted

It’s been a long time since I was last in a youth hostel, and as a now 45 year old man there is probably a reason for this. Arriving late on the Tuesday night with fond memories of dorm parties and tequila slammers, I was greeted by what I initially thought was captain Jack Sparrow, but who actually transpired to be a very friendly chap who helped us to navigate the intricacies of the main entrance. Door buzzed, suitcases lifted up the stairs and ugh who let mum and dad in looks absorbed, we were handed our keys by a lovely member of the team alongside vouchers for two free shots. Enthusiastically we were informed that the bar was open until 1am that night, although we had missed the pub crawl for the evening. I’m flattered I guess, however we decided to give the shots a miss in favour of a nice sleep. Yup, Father Time catches up with us all… We had a private double with a shared bathroom, and although very small it was comfortable enough. The pillow has perhaps seen better days, but the A/C was a life saver! Spending the days walking around town and doing some gentle exploring, the nights were largely spent for myself at least in the bar area downstairs. It’s a small but perfectly functional area, and in all honesty wasn’t the screaming mess of teenagers away from home for the first time that I had been expecting. At 3 euros a pint I was certainly very happy to sit and read whilst various cool young things did their thing in the background. Declining participation in the pub crawl for a second time, I was tempted with the tapas tasting but plans for the night changed due to friends arriving a day early and diner reservations being made. From a comfort point of view, our bathroom was shared between three double rooms I believe on the third floor, and this was never an issue. I attribute this to the fact that we were likely on very different schedules with us going out for the day and back for the night, as opposed to the perhaps more night based activities of our fellow residents. Bedroom like I said small, but hey, who cares, we weren’t here to sit in a room all day. The breakfast was absolutely fine, and for 5 euros a day you really cannot complain. All in all very happy with my stay, though peeking into an open dorm room one day my god I wouldn’t have survived the week unless you could take 25 years off me! Good job though overall Sant Jordi, and I’d certainly consider staying again - safe, friendly and somewhere I’m sure 20 year old me would have had a blast!

I am writing to express my gratitude to and your entire staff at the Doubletree Fontana Park for a great stay and experience. Our arrival experience was top notch, and we are grateful to Sara at the front desk for a very warm and personal welcome. My wife and I want to express our thanks for the extra amenities of the assorted fruit and cheese plate for our arrival. The HHonors Diamond upgrade to an executive room for the 2nd night was appreciated as well.

Como se puede entender que los interruptores del cuarto de baño no estén en la puerta o dentro del baño!!!!. Quién es el genio de la decoración, que pone en un baño puertas de cristal????? No sabe que la luz de noche despierta a la pareja?????. En un hotel de 4 estrellas, tener que usar la linterna del móvil. Y esta ”tontería” no es exclusiva de este hotel!!! El personal, genial El bufet del desayuno muy bien

Slippers are not provided in the room, luggage storage is not safe at the hotel lobby counter, breakfast is a bit small, other facilities and services are very good

We stayed in Vila Garden from 17th-22nd March! We were in room 103 and my parents in room 104,both rooms were absolutely spotless,with comfortable beds,tv,kettle,mini bar,lovely soft towels,fabulous shower,well,everything really to make for a fabulous stay! The staff were lovely,it was my husbands birthday whilst we were there and we returned from our day of sightseeing to find a bottle of champagne in our room,such a lovely touch! It’s a little out of the city but the metro is nearby and very easy to use! €6.60 gets you a 24hr ticket to use in the tram,metro and buses,a different ticket gets you to Sintra for €5.10! Amazing value to travel around! There’s no lift in the guesthouse so if stairs are a problem ask for a room on the 1st floor before you arrive. Lovely cafe next door for breakfast etc.Lisbon is truly amazing and we’d definitely return and visit the sights we didn’t get chance to see! Thank you Vila Garden!

Loved the room, very grateful for a free upgrade to the suite, we were beginning to think that this was an excellent hotel but we asked for a twin room and we’re given a large double bed. There was a spare fold out bed in the suite so I decided to sleep there but there were no bedsheets… then the issue began. I tried to call down to reception so many times and had no response. I had to come down to reception in the middle of the night trying to find bedsheets and the man working the shift was very unenthusiastic and almost refused to help me until I begged him. Disappointed with this as I really had no other choice, all I needed were bedsheets and he essentially said ‘I’m not house keeping, I can’t help you’. Not helpful.