YuanhuanUNTHINKHOTEL Xinyuan Shangyu (Lijiang Ancient City Store) Guest Reviews
4.6/5
Very Good
170 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(170)
Positive reviews(162)
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Many amenities(5)
Nice toiletries(4)
Amazing natural light(1)
Negative reviews(8)
Christina Yeo
Heartwarming Midsummer Romance Double Bed Room (Heated Floor)
Stayed in Oct 2024
Couples
5 review
3.5/5
Posted on Nov 10, 2024
Location was good, within the ancient city. And the room is clean. However:
1. The hotel owner brings in their dog every night, but ties it to a corner. The dog was whining every now and then, obviously uncomfortable and the owner only shouts ‘keep quiet’ without checking out the dog :(. The leash was also tied so short that makes the dog not even possible to even lay down. Personally, I don’t feel this is humane.
2. Our room tv couldn’t connect to the controller. We had to get the staff to come fix it every night. By the final night, we just simply couldn’t be bothered with it :(
3. *MAIN TURNOFF* We need to check out by 8.30am, and informed the staff the night before (need the staff to help us bring the luggage out to the main road. The hotel is located within the ancient city and no cars are allowed in + its stone cobbler flooring in the ancient city) and was told by him that no one is working that early. Then we happened to met the boss and informed him, he then told us he will make arrangements for us. However we woke up and found no staffs at all, and waited till 9am until someone shows up! It was lucky that we were not rushing for train or flight, else we would had missed it! They did not even offered an apology:(
4. Toilet bowl also broke down on the last night of our stay but we couldn’t get any help because there are no staffs at late night.
5. Lastly, on the booking it indicated free jade dragon entrance tickets, but when we arrived we were told this is only available if we book their tour package to jade dragon. Obviously not transparent.
Should we return to Lijiang again, we will NEVER book this hotel again.
Guest User
Heartwarming Staying Double Bed Room (Heated Floor)
Stayed in Nov 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on Dec 11, 2023
Convenient location, friendly and super helpful host who gave us lots of recommendations, clean and spacious room with ancient Chinese design, comfy bed! Would certainly recommend this place.
Response from Property: Thank you for your recognition of our courtyard, and we look forward to our next gathering.
Guest User
Heartwarming Late Autumn Double Bed Room (Heated Floor)
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 12, 2023
This inn is located in the heart of Lijiang Old Town, with a prime geographical location. The building style of the inn is simple and elegant, full of the cultural atmosphere of the Naxi people. The rooms are warm and comfortable, with complete facilities, making people feel at home. The service of the inn is also very considerate, and the staff are warm and friendly, making people feel very cordial. Here, you can experience the unique charm of Lijiang Old Town and enjoy the warmth and comfort of home. Strongly recommended to friends who come to Lijiang for tourism!
Response from Property: It's a great pleasure to meet you and welcome you to China. Welcome to the beautiful Lijiang again
Guest User
Heartwarming Staying Double Bed Room (Heated Floor)
Stayed in Jun 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 16, 2024
goood
Response from Property: 感謝你對我們小院的喜愛
Guest User
Heartwarming Late Autumn Double Bed Room (Heated Floor)
Stayed in Jan 2025
Couples
6 review
2.5/5
Posted on Feb 15, 2025
The hotel is in a great location, right in the old town. Easy to get in and out, saving a lot of walking time. but….
The heating was not warm. The bathtub was missing a stopper. The toilet seat size did not match.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We are glad that you are satisfied with the location and convenience of our hotel, but we are very sorry for the inconvenience. In response to the issue you mentioned, we are taking the following measures: 1. **Heating problem**: We will immediately check the heating system to ensure that it is operating normally. If the problem persists, we will provide you with additional heating to ensure your comfort. 2. **Bathtub stopper**: We will replace the bathtub stopper for you as soon as possible to ensure that you can use the bathtub normally. If this is not possible, we will change rooms or provide other solutions. 3. **Toilet Seat Cushions**: We will inspect and replace mismatched seat cushions to ensure they meet standard sizes for convenient use. We take your stay experience very seriously and will resolve these issues as quickly as possible. If you have any other needs or questions, please feel free to contact the front desk and we will serve you wholeheartedly. Thank you again for your feedback and we hope you will have a better experience in your next stay!
Guest User
Heartwarming Staying Double Bed Room (Heated Floor)
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The environment is very elegant and the boss is very nice. He also invited me to drink tea and help with my luggage. The hotel is also very clean and the location is very convenient. I highly recommend it and will come back next time.
Original TextTranslated by Google
Guest User
Heartwarming Late Autumn Double Bed Room (Heated Floor)
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 21, 2024
The location is very good. It only takes six minutes to walk to the hotel. Someone will help you take your luggage to the hotel.
When going to Zhongyi Market, Mufu is also very close! You can get there in 5-10 minutes on foot.
The hotel is of an antique style, similar to the picture of the hotel.
Tea Sommelier Afternoon Tea: It’s very good. The boss will also teach you that those are real teas (with pigments added, they will be very dark once brewed), and the roses should be very clear after the first brew.
The hotel also provides one-day tours to Jade Dragon Snow Mountain and Rizhao Jinshan, which are purely for fun and have no other expenses. If you are interested, you can ask your boss.
If you don't understand anything, you can ask the boss directly. He will treat you as your friend when you come here. 🥹The experience is great.
Original TextTranslated by Google
Guest User
Heartwarming Wilderness Twin Room (Heated Floor)
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 16, 2024
I chose this B&B when traveling to Lijiang. It is located in a relatively quiet part of Lijiang Old Town. It is very convenient for shopping at night without being noisy! The B&B is built in a traditional architectural style, very clean and antique. As soon as we arrived in the ancient city, the little brother came to pick us up and help us with our luggage. He also recommended delicious and fun places to eat, and he didn’t make any mistakes! I had so much fun these days! 🥳It was very considerate to help deliver the luggage when leaving, I must praise it!
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our small courtyard. It allows you to find a familiar feeling in the small courtyard. I am very happy and look forward to your next visit home.
Guest User
Heartwarming Scenic Double Bed Room (Heated Floor)
Stayed in Oct 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The environment is very good, and the highlight is that you can see the snow-capped mountains from the room when you open the door! ! !
The boss and the little brother here have great service and are very considerate. They also recommend Yunnan specialties that are delicious and not outrageous (a must-try fungus hotpot!). They went to climb the snowy mountains and recommended us pure play groups and photo shoots, which are also excellent value for money.
Tea Master Afternoon Tea: Drink tea from the boss every day😂
Yunnan specialty flower cake: Take it away, you know everything 😎
Butler luggage pick-up service at the drop-off point: The little brother came to pick us up in the rain and it was hard work. When we were leaving, the two suitcases were full and he just made a phone call to help us move them.
Original TextTranslated by Google
6/10
Response from Property: Thank you for your recognition of our small courtyard. It allows you to find a familiar feeling in the small courtyard. I am very happy and look forward to your next visit home.
Biebiebubiebie
Heartwarming Late Autumn Double Bed Room (Heated Floor)
Stayed in Oct 2024
Couples
8 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The room is spacious, clean, beautiful and atmospheric. The boss is friendly and helpful in transporting luggage in the ancient city.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our small courtyard. It allows you to find a familiar feeling in the small courtyard. I am very happy and look forward to your next visit home.
Yescapetony
Heartwarming Staying Double Bed Room (Heated Floor)
Stayed in Oct 2024
Solo travelers
30 review
4.3/5
Very Good
Posted on Nov 8, 2024
Environment: The courtyard is nice, small but beautiful. There are several restaurants nearby for local delicacies such as beef hotpot, cross-bridge rice noodles, spicy pork chops, etc.
Facilities: Umbrellas can be borrowed. The air conditioner can provide heating. There is a problem with turning on the TV. People who don't watch TV don't have to worry about it. The wooden windows couldn't be closed due to the age, so the store had taped them up.
Hygiene: The cleaning is meticulous, the toiletries are easy to use, the hair is not dry after washing, and there is conditioner. Today I have a Dyson hair dryer.
Service: I have been to Lijiang before and I didn’t bring any large luggage, so I can navigate there by myself. The stone pavement in the ancient city is difficult to walk on. If you have a large suitcase, you can contact the store in advance for help.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our small courtyard. It allows you to find a familiar feeling in the small courtyard. I am very happy and look forward to your next visit home.
Nanwuzhe
Heartwarming Wilderness Twin Room (Heated Floor)
Stayed in Oct 2024
Couples
10 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Environment: very good,
Service: Hospitality
Hygiene: very clean
Butler luggage pick-up and drop-off service at drop-off point
The area around the inn is also very convenient. It's easy to go anywhere and the surrounding area is very quiet.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our small courtyard. It allows you to find a familiar feeling in the small courtyard. I am very happy and look forward to your next visit home.
Mudangliang
Heartwarming Wilderness Twin Room (Heated Floor)
Stayed in Sep 2024
Family
23 review
4.8/5
Amazing
Posted on Nov 3, 2024
The room decoration is very good and the boss is very enthusiastic. I booked it twice in total.
The ancient city has stone roads, which is not suitable for luggage. The boss arranges a luggage pick-up service directly to the door of the B&B.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our small courtyard. It allows you to find a familiar feeling in the small courtyard. I am very happy and look forward to your next visit home.
EnvoyLover
Heartwarming Wilderness Twin Room (Heated Floor)
Stayed in Aug 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Facilities: Average
Hygiene: Not bad
Environment: Old Naxi courtyard
Service: The boss is very enthusiastic and we chatted together
Recommended!
Original TextTranslated by Google
Response from Property: 感謝你對我們小院的認可,希望下次回來小住
Guest User
Heartwarming Staying Double Bed Room (Heated Floor)
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Facilities: Complete equipment
Hygiene: Cleaned in time
Environment: A very beautiful small courtyard with an antique feel. There is a beautiful tree with a small swing underneath. You can take photos. It has a great atmosphere. The transportation is also very convenient. It is next to the South Gate
Service: The guy is super nice. He arranged a car to help us carry our luggage on the day we checked in. The next day was Mid-Autumn Festival. The guy invited us to have dinner together. We wanted to go to Jade Dragon Snow Mountain and he also helped us with a guide. It was worth staying here!!