The Westin Shimei Bay Resort

The Westin Shimei Bay Resort Reviews

The Westin Shimei Bay Resort

No.01 Binhai Road, Shimei Bay, Wanning, Hainan, ChinaView Hotel Details
The Westin Shimei Bay Resort
The Westin Shimei Bay ResortThe Westin Shimei Bay ResortThe Westin Shimei Bay Resort
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The Westin Shimei Bay Resort Guest Reviews

4.8/5
Excellent
17412 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(17412)
Positive reviews(17269)
Reviews with photos/video(9922)
Perfect for kids(2368)
Loved the beach(1956)
Delicious breakfast(1812)
Great swimming pool(756)
Close to beach(593)
Family activities available(585)
Children's pool available(268)
Negative reviews(143)
Teo792
Suite - 2-Bedroom, Sea-View (French window)
Stayed in Nov 2023
Travel with friends
25 review
5.0/5
Outstanding
Posted on Dec 10, 2023
It has been a dream birthday for me and my friends. Manager Revan staff Merry & Feifei really made our day in the most beautiful way possible... with an awesome upgrade, late check out and many lovely attentions, complimentary drinks and cake. I have rarely seen this level of service. We will definitely come back and stay longer to enjoy the weather, the gorgeous food for breakfast and meet again with the friendliest staff... A big fat thank... and a 5 stars from top to bottom. Definitely foreigners friendly !
6/9
Response from Property: Dear, please accept from the Westin Shimei Bay resort sincere greetings, thank you very much for your recognition to the hotel, Hotel has been committed to give each guest to provide the best quality service and experience at home, for the guests rest space pure and fresh nature and modern vitality both, travelers can loosen body and mind, release pressure, keep the balance of physical and mental health way of life.I wish you a happy life!
ChaceTeo
Deluxe Garden-view Double Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Very nice place. Nice beaches. Polite and friendly staff. Recommended.
Response from Property: Dear Guest, Thank you for taking the time sharing your experience here on Ctrip. I am glad you choose to stay with us for your visit to Wanning. Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully. We very much look forward of having another opportunity in meeting you again soon in the near future.
Shanghai Lyse
Deluxe Sea-view Double Room
Stayed in Jun 2022
Family
2 review
4.0/5
Very Good
Posted on Jul 22, 2022
Very good stay at Westin Shimeiwan. The beach is clean but you cannot swim. The 50 meters long pool was really a plus. The hotel offers a wechat concierge service. 小徐同学吖offered very customized and caring services. Riyuewan with surf clubs and restaurants are 10mn drive away. Very convenient location.
Response from Property: Dear Guest, Thank you for taking the time sharing your experience here on Ctrip. I am glad you choose to stay with us for your visit to Wanning. Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully. We very much look forward of having another opportunity in meeting you again soon in the near future.
Guest User
Deluxe Mountain-view Twin Room
Stayed in Mar 2023
Other
1 review
5.0/5
Outstanding
Posted on Apr 3, 2023
Vicky5分
Response from Property: Dear guests, thank you very much for your recognition and praise. We are very happy that our employees have received your praise. We are honored to provide you with a satisfactory holiday experience. We will also continue to improve our services and strive to ensure that you can experience different services every time. The hotel never slacks off on how to make guests more satisfied. We look forward to seeing you again and wish you all the best.
Anonymous User
Guestroom (2 beds)
Stayed in Jun 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 26, 2022
nice……
Response from Property: 尊敬的賓客,非常感謝您的認可與讚揚,能夠為您提供滿意的度假體驗我們深感榮幸,我們也將不斷地提升自身的服務,力爭每次您都能體驗到不一樣的服務。酒店對於如何讓客人更滿意從來不敢懈怠,同時陸續開設了新的娛樂項目,如刺激的沖浪活動,絢爛多彩的泡泡派,牽動眼球的樂隊表演都是為您專屬定製的度假體驗。期待您的再次光臨,祝您一切順利。
pkkshell
Deluxe Children's Room (Double bed) (Pool)
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Feb 21, 2025
The Westin Hotel is very big and has a lot of activities. It is very close to Jiuli Beach. There are all kinds of food just opposite the hotel. It is quite convenient. But the hotel is so big that I have to trouble the housekeeper Xiao Xu for everything. I also want to praise Xiao Xu's service👍The balcony of the hotel room is right outside the children's swimming pool, and the babies are having a lot of fun.
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6/11
Response from Property: 尊敬的賓客,您好,感謝您選擇石梅灣威斯汀度假酒店並喜歡上這裏!希望用我們的熱心、愛心、細心、誠心換取您的稱心、放心、歡心、安心。威斯汀酒店願成為您的家,歡迎您常回家看看,祝您蛇年大吉!
Shenmidebanzhuan
Deluxe Sea-view Double Room
Stayed in Jan 2025
Family
49 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Booked their room package in advance on Ctrip. It includes various activities for children to play. Just make an appointment in advance. The housekeeper Xiao Kuang added WeChat in advance. He will send various activities. If it rains, all activities that cannot be done outdoors will be changed to indoor activities. The hotel is very large and comfortable. The beach with its own is deeply loved by children. As long as they dig some sand, they will not leave. The breakfast buffet is super good. There are a wide variety of varieties and the taste is good. However, it is peak time to queue up at 9:30. The room has a balcony facing the beach. There is a bathtub on the balcony, which is unique. As long as you dare to soak naked, people will watch you. A very satisfactory hotel. I will consider staying here again in the future.
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6/12
Response from Property: 尊敬的賓客,非常感謝您的認可與讚揚,非常開心我們的員工得到了您的誇讚,能夠為您提供滿意的度假體驗我們深感榮幸,我們也將不斷的提升自身的服務,力爭每次您都能體驗到不一樣的服務。酒店對於如何讓客人更滿意從來不敢懈怠,期待您的再次光臨,祝您一切順利。
Guest User
Deluxe Sea-view Twin Room
Stayed in Jan 2025
Family
21 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Shimei Bay is very suitable for vacation. It is quieter than Shenzhou Peninsula and very close to Xinglong. The housekeeper Alice added WeChat the day before check-in and asked about specific requirements. The service was meticulous and thoughtful. The lobby design is magnificent, the night view is as perfect as the renderings, the beach bar at night is full of holiday feeling, the room decoration is a little old but very clean, the balcony has a great sea view, the breakfast room is large and rich in variety, there will be performances in the lobby after dinner, I spent two wonderful nights in Wanning
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6/8
Response from Property: 尊敬的賓客朋友您好,非常榮幸我們酒店能讓您此次出遊留下美好的回憶。酒店位於石梅灣中心一線海景的位置,擁抱湛藍大海和青葱植物羣,是您放鬆身心,遠離城市喧囂,擁抱自然的最佳選擇。真誠期待您的光臨,讓我們再次有機會為您服務,祝您生活愉快!
Sheshou68
Seaview Pool Three-Bedroom Detached Villa With Private Sea-View Pool And Garage
Stayed in Jan 2025
Family
46 review
5.0/5
Outstanding
Posted on Feb 9, 2025
This time I brought my whole family here for a vacation, I enjoyed it so much Thank you, the housekeeper Xiaona! I just looked for Xiaona almost every day for five days, and everything was done, and I didn’t need to call the front desk! My nephew’s birthday was arranged so perfectly😍, I can’t help but thank you🙏, I will come again in the future!
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6/12
Response from Property: 尊敬的客人,您好!感謝您選擇入住石梅灣威斯汀度假酒店並分享您的入住體驗,我們很高興聽到您滿意本次的入住經歷。酒店地處石梅灣中心地帶,植被茂盛,還有鳥兒棲息其中,這絕對是人與自然的和諧相處。能為賓客提供細緻入微温馨似家的服務一直是酒店人所用心追求的,我們真誠期待在不久的落日餘暉時,美麗的石梅灣畔能再見您舒心愜意的笑容!
Guest User
Deluxe Sea-view Double Room
Stayed in Jan 2025
Other
24 review
4.7/5
Amazing
Posted on Feb 24, 2025
The hotel is located in Shimei Bay, Wanning, with pleasant scenery. The hotel lobby is designed in an atmospheric style and impressive. From the lobby to the first floor, you can walk directly to the beach and get close to the sea water. The hotel has a rich variety of breakfast foods, and lunch can choose taste and Chinese elements. The Chinese elements are Cantonese cuisine, which tastes good. The hotel staff are enthusiastic and have good attitudes. The hotel rooms are fully equipped and equipped with dehumidifiers. The hotel housekeeper Kuang Kuang answered all questions and arranged a room C6106 on a high floor with a wide view for us in advance. Thumbs up for her service. The hotel bathroom is dimly lit. The water tank of the dehumidifier is not connected to the drainage pipe, resulting in frequent power outages for the dehumidifier and manual disassembly of the water tank to pour water.
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Response from Property: 親愛的賓客,感謝您細心的點評,我們一直在不斷努力,期望通過更新硬件、提升服務,讓客人有賓至如歸的入住感受。感謝您的鼓勵和支持,我們會繼續努力,做好每一位賓客的服務,非常歡迎您下次能攜帶家人再次回到石梅灣威斯汀,祝您和家人生活愉快!
Yilishabai·meng
Ocean View Villa With Two Bed Rooms
Stayed in Jan 2025
Family
19 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The afternoon tea for two in the sea view lobby bar was very average. The afternoon tea drinks and juices were not freshly squeezed, and the desserts were very unpalatable. The elderly and children almost didn't eat a bite, so they ordered sandwiches in the lobby bar. The guy in the lobby bar was very considerate. Our baby accidentally dropped the remaining half of the sandwich on the ground. I said to buy another one, and the guy gave it to us directly for free. I could feel that he cared about the satisfaction of the guests. When we had breakfast in the restaurant, a waiter was also very considerate. We went there late, and she directly helped us get hot milk. I ordered a bowl of noodles. Because the seasoning spoons were mixed together, she went to get a clean small clip for coriander. I also want to give her a big thumbs up here (forgot her name). Overall, the hotel service is very satisfactory, and the environment of the sea view villa is also very good. There is a beach behind it. Although it is very close to the sea, there is no wind. The hotel gave away travel photography services and took a lot of photos in the room. The parent-child handicrafts and parent-child physical activities of the sheep tribe were also great! We stayed for two nights and participated in several activities, including coconut bowling 🎳, triathlon, making coffee grounds medals 🏅, wooden spinning tops, etc. Teacher Tangyuan is very cheerful, lively and patient. My child likes her very much. After participating in several activities, she has become inseparable from the child ❤. When we were leaving, she gave the child a big hug. I was very touched. I will stay in this hotel again next time!
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6/7
Response from Property: 你好,尊敬的客人,感謝您選擇石梅灣威斯汀酒店作為您的下榻之所,並給與寶貴的好評和推薦,很榮幸能獲得您對我們酒店服務的認可,您的滿意是對我們最佳的讚譽。我們一直致力於給每一位賓客提供賓至如歸的服務,讓您在入住同時得到放鬆與喜悦的心情。敬待您下次回來時一起發現、探索、打卡。真誠期待您的再度光臨,祝您生活愉快,萬事如意!
Guest User
Ocean View Family Suite With One Bed Room
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The room is large and spacious, there are a few children's facilities, there are too few places to rest on the beach for free, the hotel environment is good, the housekeeper Xiao Wu is warm and thoughtful. The restaurant in the hotel tastes good, and it is good overall.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for your careful comments. We have been working hard to update hardware and improve services to make guests feel at home. Thank you for your encouragement and support. We will continue to work hard to provide good service to every guest. You are very welcome to bring your family back to Westin Shimei Bay next time. I wish you and your family a happy life!
fenseyulu
Deluxe Mountain-view Twin Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Environment: The hotel environment is very good, suitable for vacation Hygiene: The room is very clean, upgraded to a sea view room, the air in the room is fresh Facilities: Bring children with you, complete entertainment facilities Service: The service attitude is very good and the response is timely The breakfast is very rich, and the service of Xiao Xu the housekeeper is in place. Helped solve a lot of problems, thank you very much! A very pleasant vacation trip! Come again next time~
Original TextTranslated by Google
6/11
Response from Property: Dear guests, thank you very much for your recognition and praise. We are very happy that our employees have received your praise. We are honored to provide you with a satisfactory holiday experience. We will also continue to improve our services and strive to ensure that you can experience different services every time. The hotel never slacks off on how to make guests more satisfied. We look forward to seeing you again and wish you all the best.
Xingfudeyigexiaotaiyang
Deluxe Sea-view Twin Room
Stayed in Jan 2025
Travel with friends
30 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The Westin Shimei Bay Hotel recommended by a friend was beyond my expectation! The balcony of the sea view room is very healing, and the outdoor scenery is unobstructed! The housekeeper MIle is very thoughtful and gave a delicious welcome fruit with high appearance in the afternoon😋
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客,非常感謝您的認可與讚揚,非常開心我們的員工得到了您的誇讚,能夠為您提供滿意的度假體驗我們深感榮幸,我們也將不斷的提升自身的服務,力爭每次您都能體驗到不一樣的服務。酒店對於如何讓客人更滿意從來不敢懈怠,期待您的再次光臨,祝您一切順利。
Guest User
Deluxe Mountain-view Twin Room
Stayed in Jan 2025
Couples
12 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The lobby is magnificent. The rooms are clean and well-equipped. The hotel is full of human touch. Especially our housekeeper Xiao Kuang provided professional and considerate service. She implemented the negotiated room upgrade. Considering that we are over 70 years old, she arranged for us to be closer to the lobby, arranged for us to turn the mattress to the harder side, contacted us for taking photos and sending us to the station by shuttle bus, etc. Her service made us feel comfortable and happy. Will come again and recommend.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you very much for your recognition and praise. We are very happy that our staff have received your praise. We are honored to provide you with a satisfactory holiday experience. We will continue to improve our services and strive to provide you with different services every time. The hotel has never slacked off on how to make guests more satisfied. We look forward to your visit again and wish you all the best.