Banyan Tree Hotels in Lijiang

Overall, Banyan Tree is an excellent hotel and highly recommended. Despite its age, the hotel's layout and elegant ambiance are still well-preserved. The staff quality is commendable; general service personnel are polite and greet guests, while dedicated staff are efficient, neat, and professional. However, given the hotel's age, I noted a few areas for improvement: 1. Indoor furniture requires maintenance; for instance, wardrobe doors should open and close silently. 2. The shower room has an outdoor access door that needs a more secure locking mechanism. 3. There's a ramp at the entrance to the shower area; this should either have a visible warning sign or be proactively mentioned by the butler via WeChat. 4. Some power outlets appear to be retrofitted upgrades; the cut-outs for the flush-mounted boxes are rough, and the panel colors don't match the room's aesthetic, detracting from the overall look. 5. Outdoor equipment installation lacks attention to detail, impacting visual appeal. Examples include exposed pipes, conduits, wires draped under eaves, and oddly placed surveillance cameras. **Cleanliness:** The room was spotless, a fundamental requirement for any establishment. **Environment:** The hotel's setting is wonderful, with beautiful, elegant, and stylish garden design. **Service:** The service was excellent – attentive and thorough, yet never intrusive. **Facilities:** The facilities are comprehensive, including a dedicated desk, which is very convenient for business travelers or those needing to work on holiday. However, it's evident the hotel is older, showing some signs of age and lacking modern smart features.