Holiday Inn Express Lhasa Potala Palace Reviews

They have excellent customer service. I need to modify my order and the staffs were very helpful over the phone. The room itself is nice and cozy and spacious and definitely worth the money. The breakfast was good and actually served earlier than specified.

Room size and cleanliness were ok but for me breakfast is not variety which is not worth to pay additional for.

Clean room, hot water, professional staff.

Beautiful

Great stay

The hotel parking is not good, the front desk service attitude is not good, the room is OK, but the bed sheet has stains, they said there is a gift, but it is just 2 bottles of soda, it's funny

Facilities: The hair dryer in the room we went to was very bad. I watched the video and it was broken because it had no support. I contacted the next day to get a new one. The new one worked very well and the hot water was very fast. There were no other problems. Hygiene: Very poor. There were stains on the bed in the first room that could not be washed off. There was hair on the toilet. However, I contacted the front desk in time to change the room. The operation was very fast. I changed to the second room directly. The second room was not cleaned... I contacted the front desk. The front desk handled it very well and insisted on changing the room again. We were too lazy to move, so we didn't change it. Fortunately, it was not too dirty. You need to go to the front desk to get laundry coins to wash clothes. The dryer needs to be used for a while before it can be dry. A breakfast coupon was given. The food is delicious and well-received. Parking is convenient during the day, but parking spaces are very tight at night.

The room is clean and tidy, with plenty of space and a desk for working. The breakfast is also very good with a wide variety. This is my second time staying here and I will come again in the future.

The room is clean and tidy. The front desk lady is attentive, beautiful and gentle. She also helped us upgrade for free. Thank you so much! Recommended

Stayed for three days and it was good. The air conditioning was hot and the hotel provided medical oxygen cylinders.

Facilities: Classic atmosphere Hygiene: Very good Environment: Quiet Service: Very good High cost performance, the front desk also upgraded the room type, which is very spacious, the bedding is very comfortable, and the stay experience is good👍

👍The room in this hotel is really great! Clean and tidy, with complete facilities, just like a comfortable home. The bedding is super comfortable, which made me sleep well, and the location is very good, and the transportation is also very convenient. In short, it was a very pleasant stay experience

Facilities: The air conditioner is noisy Hygiene: The room smells heavily of cigarettes Environment: This hotel is in an alley, not easy to find Service: Extremely poor service. I don't know how such service can appear in an InterContinental hotel. I arrived in Lhasa very late at night. After dinner, I was ready to go to the hotel. I followed the navigation to a dark alley. I called the hotel to ask where the hotel parking lot was. The male staff who answered the phone said that it was here in the Tibet Cultural Tourism Building. So we drove around again and didn't find the hotel entrance in this building. I called the hotel again. It was past twelve o'clock in the evening. I called the hotel through Ctrip. It took seven calls to get through. I couldn't believe that the front desk was so busy in the off-season, but they didn't answer the phone. When I entered the hotel, I thought the staff was busy and didn't answer the phone. As a result, he was alone in the lobby. He didn't even say hello and didn't answer the phone. It was really annoying. I can only say that it's reasonable to get such poor service for a cheap hotel.

The hotel is very quiet in the alley. I have stayed in the Holiday Inn chain before. The brand is trustworthy. The front desk service is also good. The room was upgraded for free for two nights. There is food on the second floor, so it is very convenient not to go out to eat. The breakfast is also OK. The previous impressions are all very good, but! ... It doesn't matter if you spend money, you have to have results. You can even refund me the money for the time I didn't use up, but the result is nothing. A brand hotel chain ruined its image because of a broken oxygen concentrator. Don't say it has nothing to do with you, can you put it anywhere without your approval?