1345 Alabang–Zapote Rd, Las Pinas, Metro Manila, 1750, PhilippinesSee Hotel Details
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1 night
Guest Reviews
8.3/10
Very Good
58 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.5
Amenities8.1
Service8.3
Cleanliness8.1
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All reviews(58)
Positive reviews(51)
Reviews with photos/video(27)
Awesome stay(19)
Awesome rooms(14)
Great service(13)
Clean and tidy(12)
Comfortable bed(4)
Negative reviews(7)
Anonymous User
Deluxe Room
Stayed in May 2025
Family
9 review
4.5/10
Posted on Jun 29, 2025
We had a disappointing experience during our stay. When we checked in, the room was noticeably dirty—we had to call housekeeping three times just to have the floor cleaned and an air freshener sprayed. On top of that, the refrigerator was messy and required another call to be cleaned. We also asked if it was possible to change rooms, and while they said they would check, we never received any follow-up or update. Poor service and cleanliness overall—not the experience we expected.
Response from Property: Dear Anonymous User,Thank you for sharing your feedback. We take pride in maintaining high cleanliness standards, and we apologize that your experience did not reflect this. Your comments have been shared with our team, and we are reviewing our procedures to ensure such issues are not repeated.We value your input and hope to have the opportunity to provide you with the quality stay you expected. Your satisfaction is important to us, and we're committed to continuous improvement.Warm regards,The Management
Anonymous User
Deluxe Room
Stayed in Mar 2025
Family
3 review
8.0/10
Very Good
Posted on Apr 27, 2025
Good place for family staycation! The pool and playground is amazing! The staffs are friendly and approachable. Though it’s a little bit pricey to avail the playground for kids. Overall, the kids were so happy and they had a great time.
Response from Property: Dear Anonymous User,Thank you so much for your kind words! We're thrilled to hear that you and your family enjoyed the pool, playground, and our staff. We're glad the kids had a great time and that your stay was enjoyable. We appreciate your feedback on the pricing, and we'll take it into consideration as we continue to improve. We hope to welcome you and your family back soon for more fun and happy moments.Warm regards,The Management
Ken Era
Deluxe Room
Stayed in Mar 2025
Family
2 review
4.0/10
Posted on Apr 24, 2025
Never again! Before you check-in make sure to take picture of the towels and carpet cause they will charge you for the missing towels even though we left the room na wala kameng dinala kahit ano sa mga towels nila and they charged us also for the stain of the carpet sa ilalim ng bed kahit hnd naman kame kumaen sa area na un. Yung mga negligence ng mga attendant nila sayo nila papabayaran. The picture attached yan yung carpet na pina charge samen ng 2k plus kahit wala naman na ang stain na hnd kme ang gumawa sa ilalim ng bed. Never again! Scam!!!!!!
Response from Property: Dear Ken Era,Thank you for your feedback. We take all concerns seriously and will be conducting a thorough investigation into the matter. Once we complete our review, we will be able to address your concerns more accurately. Our goal is always to ensure our guests have a comfortable and fair experience, and we appreciate your patience as we look into this.Thank you again for bringing this to our attention.Warm regards,The Management
Anonymous User
Executive Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 14, 2025
My daughter had a great time with the courtyard amenities. She got to explore all the rides in a wide open area. We’ll definitely go back just to relax and have a dip in the pool as well. Thank you!
Response from Property: Dear Anonymous User,Thank you so much for your kind words! We're delighted to hear that your daughter enjoyed the courtyard amenities and had a wonderful time exploring. We look forward to welcoming you back soon for more relaxing moments and poolside fun. See you again soon!Warm regards,The Management
LenW
Deluxe Room
Stayed in Mar 2025
Traveling with friends
6 review
6.5/10
Posted on Apr 23, 2025
- Family friendly hotel near SM Southmall
- Breakfast buffet is ok but not a lot of variety
- Big 5ft Pool and Kid Pool but pool changing/shower room is not that clean
- Has a cafe and restaurant
- Has gym, spa, and children playground
- Room is nice decorated with big windows
6/9
Response from Property: Dear LenW,Thank you for your feedback. We're glad you enjoyed our pools, room, and facilities. We appreciate your comments about the breakfast and will work on offering more variety.We apologize for the cleanliness issue in the pool changing/shower room and are addressing it with our team. Thank you for helping us improve. We hope to welcome you back soon!Warm regards,The Management
Guest User
Deluxe Room
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 12, 2025
Very good nights sleep, rooms are very large with a very spacious bathroom, bed extremely comfortable, all staff were in counted were very pleasant and friendly
Response from Property: Dear Guest User,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed a very good night's sleep in our spacious rooms and found our staff pleasant and friendly.We hope to welcome you back for another comfortable stay soon!Warm regards,The Management
Anonymous User
Deluxe Room
Stayed in Oct 2024
Family
2 review
10/10
Outstanding
Posted on Nov 20, 2024
✅ Attentive staffs
✅ High Quality Service 👌
✅ Nice location
✅ Rooms are well maintained (love the comfort of the bed)
Plus points for the granting the request of 2 beds.
Disclaimer: ang lamig ng hangin sa pool, pool is not heated. Best time to dip tanghali ahahahah
Response from Property: Dear Anonymous User,Thank you for your fantastic feedback and perfect rating! We're delighted to hear you enjoyed our attentive service, well-maintained rooms, and great location. We're also glad we could accommodate your request for two beds.We look forward to welcoming you back soon!Warm regards,The Management
Guest User
Deluxe Room
Stayed in Apr 2025
Family
1 review
7.0/10
Posted on May 2, 2025
The pool is big but unsafe.. the filter/suction pool are dangerous because it was open and unnoticed, my shorts and legs got ****** out and it hurts. It is dangerous especially for the kids.
Response from Property: Dear Guest User,Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concern regarding pool safety. We take safety very seriously and will review our pool area to ensure everything is secure and safe for all guests, especially children. We appreciate your bringing this to our attention and hope to have the opportunity to make your next visit safer and more enjoyable.Warm regards,The Management
Mjan
Deluxe Room
Stayed in Feb 2025
Family
4 review
8.0/10
Very Good
Posted on Mar 5, 2025
Nice trip
Response from Property: Dear Mjan,Thanks for sharing your experience and for the solid 4 out of 5! We're thrilled you had a nice trip with us. If there's anything we could do to make your next stay even better, we'd love to hear your thoughts. Can't wait to welcome you back for another adventure!Cheers,The Management
Anonymous User
Executive Room
Stayed in Nov 2024
Business traveler
4 review
10/10
Outstanding
Posted on Dec 13, 2024
Better than expected, very clean and spacious.
Response from Property: Dear Anonymous User,Thank you for your perfect rating! We're delighted to hear that your stay exceeded your expectations and that you found our rooms clean and spacious.We look forward to welcoming you back for another great experience!Warm regards,The Management
JD Summer
Executive Room
Stayed in Sep 2024
Solo traveler
3 review
9.0/10
Great
Posted on Oct 22, 2024
The room is very spacious. It was so comfy to stay in bed and just relax.
Response from Property: Dear JD Summer,Thank you for your lovely feedback! We're delighted to hear that you found your room spacious and comfortable. It's great to know you were able to enjoy your stay.We look forward to welcoming you back for another comfortable experience.Warm regards,The Management
Jerahmeel
Deluxe Room
Stayed in Nov 2024
Family
9 review
10/10
Outstanding
Posted on Mar 23, 2025
My kids enjoy their stay here.
Response from Property: Dear Jerahmeel,Thank you so much for your wonderful feedback! We're thrilled to hear that your kids enjoyed their stay with us. It's always our goal to create memorable experiences for families. We hope to welcome you back soon for more fun and adventures!Cheers,The Management
Hendrik Ronald
Deluxe Room
Stayed in Jan 2025
Couple
5 review
9.0/10
Great
Posted on Feb 26, 2025
I have a good and relax stay here by Exelsior Hotel, the people here are very accomodating and friendly and always polite and helpful....and the room and bed are always clean thanks to the house keeping they do so good....thanks that i choose this hotel its was really a very very good experience and a good choice.
Response from Property: Dear Hendrik Ronald,Thank you so much for your wonderful feedback! We're thrilled to hear you had a relaxing stay and enjoyed our friendly and accommodating staff. A big shoutout to our housekeeping team for keeping everything clean and cozy! We're delighted that you chose Excelsior Hotel and had such a great experience. We can't wait to welcome you back for another fantastic stay!CheersThe Management
Bayie5
Deluxe Room
Stayed in Jan 2025
Family
18 review
10/10
Outstanding
Posted on Mar 31, 2025
Room is medium size with complete essentials like mini refrigerator, and kettle. Amenities are very nice especially the swimming pool, sauna and gym. Breakfast is good. Service is excellent as well.
Response from Property: Dear Guest User,Thank you so much for your wonderful review and five-star rating! We're thrilled to hear that you enjoyed the amenities, including the swimming pool, sauna, and gym. It's great to know that you found the room comfortable and the breakfast to your liking. Our team works hard to provide excellent service, and your feedback truly motivates us. We hope to welcome you back for another fantastic stay soon!Warm regards, The Management