To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3251)
Positive reviews(3189)
Reviews with photos/video(632)
Delicious breakfast(225)
Friendly front desk staff(154)
Loved the night views(86)
Close to metro(41)
Delicious buffet(38)
Great swimming pool(37)
Luxurious(19)
Negative reviews(62)
Nicole Bernadette Hodnett
Studio Suite
Stayed in Nov 2024
Solo travelers
89 review
5.0/5
Outstanding
Posted on Dec 8, 2024
I booked the weekend and enjoyed myself very much.It's one of the best hotels in China 😊😊
Response from Property: 尊敬的賓客您好,感謝您選擇入住蘭州盛達希爾頓酒店,並且對於酒店住宿服務給予了良好的評價。我們很高興您喜歡我們陽光熱忱、真誠高效的服務。希望您能繼續支持,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
Porsche25
Superior Room (Double Bed)
Stayed in Nov 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Dec 25, 2023
I recently had the pleasure of staying at the Hilton hotel, it truly exceeded all expectations in terms of customer service and facilities. From the moment I walked through the door, I was greeted with warm smiles and attentiveness. What made my experience even more remarkable was the fact that they graciously upgraded my room without any additional charges, providing me with a breathtaking view and a sense of luxury. The hotel's facilities were exceptional, offering a diverse range of amenities such as a well-equipped fitness center, rejuvenating spa, and a stunning pool. However, what truly stood out for me was the captivating live music that filled the hotel. The talented musicians created a vibrant and unforgettable atmosphere, adding an extra touch of charm to my stay. All in all, this hotel's exceptional customer service and outstanding facilities made my experience truly unforgettable.
Response from Property: Dear Guest, Thank you for staying at our hotel and your positive feedback. We are pleased to provide you with a very satisfactory stay experience, we will continue to strive to provide every guest with a warm and welcoming stay experience. Thank you again for your stay. We look forward to your next stay, thank you!
Traveling Brit
Hilton Executive Room (Double bed)
Stayed in Jan 2024
Solo travelers
10 review
4.7/5
Amazing
Posted on Feb 13, 2024
i've stayed here a few times already. as usual it was a good stay. the staff are all warm, welcoming and friendly with a good understanding of English. such as Nicole who assisted me in changing rooms and even though i was with a chinese speaker she still actively spoke English to keep me in the clear. As well as the young lady who checked me in (Debby or Deborah, i'm really sorry i can't recall her name i was very tired) who was really warm and welcoming.
so the main question would i stay again. yes
should you stay here?
yes
Response from Property: Dear Guest, thank you for staying at our hotel and your positive feedback. We are pleased to provide you with a very satisfactory stay experience, we will continue to strive to provide every guest with a warm and welcoming stay experience. Thank you again for your stay. We look forward to your next stay, thank you!
852 Serendipitous Life
Studio Suite
Stayed in Nov 2023
Couples
9 review
5.0/5
Outstanding
Posted on Dec 28, 2023
Very happy with my stay. The reception is not located on the ground floor but staff make it very easy for you to find the elevators. The room was very clean and well maintained. All facets of the suite worked very well.
The “Executive Lounge” is located in the lobby and contains a fair selection of Whiskeys and Wines.
This was my first time staying in a Hilton, this hotel has now set a bar for my hotel experience.
Response from Property: Dear Guest, Thank you for staying at our hotel and your positive feedback. We are pleased to provide you with a very satisfactory stay experience, we will continue to strive to provide every guest with a warm and welcoming stay experience. Thank you again for your stay. We look forward to your next stay, thank you!
流浪髦牛Jacky
Superior Room (Double Bed)
Stayed in Nov 2023
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jan 18, 2024
all good place near colleague , traffic more convenient to train station
Response from Property: Dear Guests, Thank you for staying at our hotel and your positive feedback. We are pleased to provide you with a very satisfactory stay experience, We will continue to strive to provide every guest with a warm and welcoming stay experience. Thank you again for your stay. We look forward to your next stay, thank you!
Zun Yuan
Hilton Elegant Room (Double Bed)
Stayed in Aug 2023
Business travelers
57 review
4.2/5
Very Good
Posted on Sep 7, 2023
The A/C in the room doesn’t work at all. So hot and barely can sleep during night. The customer service from the duty manager Tom is great as he extend service recovery immediately.
Response from Property: Dear guest, thank you for your stay at Hilton Lanzhou City Center and your feedback. We are very sorry that you did not have a satisfactory stay experience during your stay. We have reported the problem of room air conditioner to the Engineer Department, and they dealt with the problem in a timely manner. At the same time, we will also pay more attention to the facilities and conditions of each room to ensure the comfort of each guest. We also thank you for your recognition of our Duty Manager Tom, we always strive to provide every guest with the hospitality. Thank you again for staying, best wishes.
Response from Property: 尊敬的賓客, 您好! 感謝您選擇入住蘭州盛達希爾頓酒店並抽空進行點評。賓客的意見是我們不斷進步的基石,期望您的下次入住能與我們分享更多寶貴意見!祝好!
Mr.su🔥
Superior Room (Double Bed)
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Very good
Response from Property: 尊敬的賓客: 您好,非常感謝您入住蘭州盛達希爾頓酒店和您對我們的認可!您的認可讓我們備受鼓舞,我們始終致力於為每一位賓客提供熱情好客,賓至如歸的服務。我們衷心期待您的下次入住,祝您生活愉快!
Sebastian Nilsson
Superior Room (Double Bed)
Stayed in Sep 2022
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 4, 2022
The hotel was very welcoming and staff were very helpful and we were never let down by they’re suggestions or help! Sarah was very helpful from the start and until we left despite having a day off! Very much appreciated and will definitely book in the future when we come back to Lanzhou! Thanks!
Response from Property: Dear guest, thank you for your compliments to hotel service and staff. It is our honour to bring guest excellent experience and unforgettable stay. We look forward to your next visit and wish you a pleasant journey!
JGS
Superior Queen Room
Stayed in Aug 2022
Booked for others
27 review
5.0/5
Outstanding
Posted on Oct 2, 2022
This hotel stay was excellent, try the bar with a good selection of cocktails and whiskey
Response from Property: Dear guest, thanks for your compliments to our hotel and bar, we are very glad you had a nice stay here. Wish to see you soon.
Florian
Superior Room (2 Beds)
Stayed in Jun 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 6, 2022
Very nice very new hotel. Great view from the lobby and the bar. Also the rooms have a great view. Very clean and very nice and supporting staff. Also the pool has a decent size to swim!
Response from Property: Dear distinguished guest, we are very glad that Hilton Lanzhou City Center has impressed you with such good image. Thank you very much for your recognition of the hotel scenery, room cleanness and good service of staff! Looking forward to meet you again soon. we wish you a pleasant journey and a happy life!
Guest User
Hilton Elegant Room (Double Bed)
Stayed in Aug 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Oct 1, 2023
okkkkk
Response from Property: 尊敬的賓客:您好,感謝您選擇入住蘭州盛達希爾頓酒店和您對我們酒店的好評,我們很高興您有滿意的入住體驗,我們會繼續努力為您帶來更優質的服務,您的支持是我們進步的動力,我們衷心期待您的下一次入住,祝您生活愉快!
Guest User
Superior Room (2 Beds)
Stayed in Dec 2024
Family
41 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The room was very clean. We stayed on the 42nd floor. The view was great. The service was very good and the place was clean. The swimming pool was a highlight. It was very comfortable to swim and exercise in winter.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您入住蘭州盛達希爾頓酒店並分享您的入住體驗!很高興看到您在酒店度過了愉快的時光,您提及的室內恆温泳池為低氯泳池,讓您的運動休閑時光更安全。我們一直致力於讓客人在酒店感受到熱情周到的服務,期待有機會再次與您相遇!祝您生活愉快!
Guest User
Studio Suite
Stayed in Nov 2024
Travel with friends
22 review
4.7/5
Amazing
Posted on Dec 31, 2024
I went to Lanzhou for a stroll and booked their hotel. The floor was high but the elevator was very noisy, which was not pleasant. The room was clean👍, but the towels had a bit of rancid smell, which was not good enough. I was upgraded to an executive room for free and had afternoon tea in the executive lounge👍.
Original TextTranslated by Google
Response from Property: 感謝您就入住蘭州盛達希爾頓酒店的住宿體驗分享您的反饋。我們很抱歉未能提供您期望在店體驗到的高品質設施。我們十分重視您反饋的意見,並努力為每一位賓客提供完美的服務。我們將在今後的運營中加強檢查,避免類似情況再次發生。再次對給您帶來的不便,表示誠摯的歉意,祝您生活愉快!
Miadore
Hilton Deluxe King
Stayed in Nov 2024
Solo travelers
6 review
4.5/5
Great
Posted on Dec 23, 2024
I came to Lanzhou for eight days, and I chose Hilton for five days. Let me talk about the advantages first: the location is very good, just a few minutes walk from the subway station, and it is very friendly to people who like low-carbon travel. I chose this room because of its bathroom, which is really amazing, very large and bright, which is rare. The service is online, the hygiene is also very good, especially the breakfast and the evening buffet, I am very satisfied. The dining environment is very good! Unfortunately, in Lanzhou in December, the temperature of my room was as high as 28 degrees, which greatly affected my sleep! I had to contact the staff to help me open the window, which solved the problem a little, but also brought noise. With such a hot and cold sleeping environment, I felt feverish and dizzy on the third night. Obviously, I caught a cold, and it was a severe cold. This made me lose my appetite and couldn't get up the energy to discover the beauty of Lanzhou. I don't know if it's just my room or all the rooms. I think temperature, light, and noise control are the most basic functional components of a five-star hotel. I hope such mistakes will not happen again.
Original TextTranslated by Google
Response from Property: 感謝您就入住蘭州盛達希爾頓酒店的住宿體驗分享您的反饋。我們很抱歉未能提供您期望在店體驗到的高品質設施。我們十分重視您反饋的意見,並努力為每一位賓客提供完美的服務。我們將在今後的運營中加強檢查,避免類似情況再次發生。若您再次來訪蘭州,我誠摯邀請您再次入住我們酒店,讓我們為您展示我們所承諾的賓至如歸、敬業周到的服務。祝您生活愉快!