Xinshengli Hotel (Lanzhou Xiguan Cross Zhongshan Bridge Branch) Reviews

Response from Property: Dear friends, hello, thank you very much for choosing Lanzhou New Victory Hotel, your satisfaction is our biggest motivation, the location of the hotel is very superior, the service staff is also very enthusiastic, thank you for your recognition, look forward to your next visit, I wish you a happy life——Lanzhou New Victory Hotel。

Response from Property: Dear guest: Hello, thank you for choosing and staying at New Victory Hotel. We deeply apologize for any inconvenience caused to you during your stay. We will conduct relevant professional training to provide the best service to every hotel. All the staff of New Victory Hotel look forward to your visit again and wish you a happy life and smooth work!

Response from Property: We have always treated guests at Xin Shengli Hotel as our family and friends, making every visitor feel the warmth of home. Your satisfaction is our driving force to keep moving forward. Thank you again for your praise. If you enjoy staying at Xin Shengli Hotel, please recommend us to your more friends. All employees look forward to seeing you again! - Xin Shengli Hotel

Response from Property: Hello~~~ Thank you for your five-point comment. The praise from friends gives new victory strength~ The peripheral vision falls on the tip of the brow, and the two eyes meet, which is full of joy. The bright moon and the sunrise will always be with us from now on. Thank you for your company at Xinshengli. All the good things are not enough to express the surprise and touching moment I feel when I receive your affirmation! Your support and encouragement are the driving force for the continuous development and progress of Xinshengli. We will continue to provide cost-effective, high-quality and comfortable experience - Xinshengli Hotel

Response from Property: Dear guests, we are all honored and encouraged by your sincere praise. We always practice: treat guests as friends and make Xinshengli warm and vibrant. Your comments give us more motivation, and we will always provide the most considerate service to every guest. Xinshengli Hotel is a comfortable and fresh accommodation environment with considerate, warm and thoughtful service concept. It creates a warm big family for every friend who comes to Lanzhou - Xinshengli Hotel

Response from Property: Dear guest: Hello! I'm very sorry for bringing you such a bad stay experience. We are deeply sorry for the problems you encountered at the hotel. Regarding the issue of the small size of the TV in the bedroom, we will seriously consider your feedback. Regarding the lack of shower heads in the bathroom, this is indeed a major omission in our work. We will immediately conduct a comprehensive inspection and rectification of the bathroom facilities in all rooms to ensure that similar situations will not happen again. We know that a bad experience may make you lose confidence in our hotel, but please believe that we will take this incident as an opportunity to continuously improve and enhance our services and facilities, and strive to provide every guest with more comfort and Satisfactory living environment. We deeply apologize to you again and hope that you can give us a chance to make amends next time - New Victory Hotel

Response from Property: Dear guests: Hello! Thank you very much for choosing our hotel and giving us your detailed feedback. We apologize for the problems you encountered during your stay. Regarding the damage to the hardware bathing facilities, we will immediately arrange engineering personnel to conduct a comprehensive inspection and repair of the bathing facilities in all rooms to ensure that similar problems will not occur again. At the same time, we will also strengthen daily inspections to promptly discover and solve problems with facilities and equipment. We will immediately arrange maintenance personnel to deal with the problems of bathroom odor and exhaust fan failure, strengthen the ventilation and cleaning of the bathroom, and provide you with a comfortable sanitary environment. We are very happy to hear your recognition of the room service and cleaning aunt. We will continue to maintain and continuously improve the service quality. We will seriously consider your opinions and further improve the hotel's facilities and service levels to better match the price. At the same time, we will also strengthen the publicity of the hotel's surrounding environment and supporting facilities, so that you can better understand the value of the hotel. Thank you again for your feedback and suggestions, we will take steps to improve as soon as possible. We look forward to your visit again and give us the opportunity to provide you with a better accommodation experience - New Victory Hotel

Response from Property: Dear guest, we are so touched by your sincere encouragement that we don't know what to say! What we pursue is to make customers feel at ease when they come, feel warm when they stay, and feel happy when they leave. We will pass your recognition and encouragement to all employees. This is the greatest reward for us, and we will work harder! Looking forward to seeing you again!

Response from Property: Dear guest: Hello, first of all, thank you for staying at Xinshengli Hotel. At the same time, we feel very guilty for not being able to bring you a perfect stay experience. We have always been committed to bringing a comfortable stay experience to every guest. We once again express our sincere apologies for the service problem you mentioned, and will immediately feedback this problem to the relevant department to give the employee in question severe punishment and retraining to prevent similar problems from happening again. We cherish our encounter with you and hope that you can give us a chance to make up for it. All the staff of Xinshengli Hotel look forward to seeing you again.

Response from Property: Dear guests, hello! Thank you for staying at Xinshengli Hotel and giving us encouragement and support. It is the responsibility of every one of our employees to make you have a satisfactory stay experience! Thank you very much for your recognition of our services, and it also gives us confidence. We will forge ahead and repay you with better services. All the staff of Xinshengli Hotel look forward to meeting you next time!

Response from Property: Dear guests: Hello, thank you very much for your praise and love! Your recognition is the most precious compliment to us. First-class accommodation environment and high-quality service are our consistent pursuit goals. It is our pride to bring guests a comfortable and refreshing feeling. Your support and encouragement are the greatest motivation for our continuous improvement and progress. We look forward to serving you again!

Response from Property: Dear guest: Hello, thank you very much for your praise and love! Your recognition is the most precious compliment to us. First-class accommodation and high-quality services are our consistent goals. It is our pride to bring guests a comfortable and refreshing experience. Your support and encouragement are our biggest driving force for continuous improvement and progress. We look forward to serving you again!

Response from Property: Dear guests, hello! Thank you for staying at Xinshengli Hotel and giving us encouragement and support. It is the responsibility of every one of our employees to make you have a satisfactory stay experience! Thank you very much for your recognition of our services, and it also gives us confidence. We will forge ahead and repay you with better services. All the staff of Xinshengli Hotel look forward to meeting you next time!

Response from Property: Dear guest: Hello, thank you for staying at the New Victory Hotel. We sincerely apologize for your dissatisfaction during your stay. We will immediately rectify the problems you reported and strengthen room hygiene and service management. We hope you will continue to pay attention. We, we will impress you with our most sincere service and become your only choice. All the staff of New Victory Hotel look forward to your visit again!