Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.9
Service9.3
Cleanliness9.3
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All reviews(470)
Positive reviews(461)
Reviews with photos/video(229)
Delicious breakfast(83)
Classy environment(55)
Relaxing hot springs(55)
Offers pick-up/drop-offs(51)
Large rooms(30)
Garden view(26)
Delicious buffet(8)
Limited dining options(6)
Negative reviews(9)
Shirley Fong 8
Double room With Garden View
Stayed in Apr 2025
Solo travelers
9 review
9.5/10
Amazing
Posted on May 29, 2025
Well established hotel since 1878.
Its has a big garden, a beautiful pound ( infront of the hotel) and can view mount fuji 🗻 at the hotel entrance , each level ( besides lobby lifts ) n its Observation deck.
Morning buffet breakfast is nice 👍
if weather is good, u can enjoy breakfast with mount fuji 🗻 view.
John
Moderate Twin Room With Mt Fuji View
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 27, 2025
What an amazing location for this hotel. Good facilities and excellent service. Onsen is pretty good, also outside onsen is available. Biked around the lake which is close to the hotel, bikes can be rented from the hotel. This hotel really does have a prefect Mountain View.
Guest User
Moderate Japanese-Style Room with Garden View
Stayed in Apr 2025
Couples
4 review
10.0/10
Outstanding
Posted on May 23, 2025
It is a resort tucked away from the busy Kawaguchiko station area, yet convenient to go to the station for sightseeing buses thanks for the hotel shuttle bus. Please check the shuttle schedule on the hotel website. We really enjoyed the beautiful hotel garden and trails by the lake outside the hotel. You can also rent bikes from the hotel with minimal fees and ride around the lake. The buffet breakfast has variety of both Japanese and western options. We had dinner in the hotel too since there is no restaurants in the vicinity. The food is fine but pricey. The onsen is nice. I am not sure it is hot springs water though. Overall it is a very nice hotel and we had a relaxing day here.
Guest User
Moderate Japanese Style Room With Mt Fuji View
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 2, 2025
First of all, the mountain view room has a stunning view of Mount Fuji. Secondly, the hotel shuttle bus runs every hour and is very convenient. Finally, I have to say that the service staff are friendly and fluent in English, so there is no barrier to communication. Thanks to them for our wonderful trip!
Guest User
Moderate Japanese Style Room With Mt Fuji View
Stayed in Mar 2025
Couples
1 review
8.0/10
Very Good
Posted on Apr 7, 2025
Wonderful Mount Fuji view right at room balcony!
Guest User
Moderate Japanese-Style Room with Garden View
Stayed in Oct 2024
Family
10 review
10.0/10
Outstanding
Posted on Dec 5, 2024
Unforgettable experience with amazing view of mt Fuji and the lake. Huge garden makes it a relaxing environment for a holiday
Anonymous User
Moderate Twin Room With Garden View
Stayed in Apr 2025
Family
1 review
7.0/10
Posted on May 16, 2025
Service provided was great and staff is very polite and helpful. The room looks old and different from what was advertised in trip.com. The room is super spacious to open 2 pieces of luggage. Me and my family had a hard time sleeping because of the soft pillow and smelly sheets. Quilts were too thick which makes us sweat the whole night while sleeping.
We were also unable to see Mt Fuji from the rooftop as there were renovations going on.
Guest User
Moderate Twin Room With Mt Fuji View
Stayed in Sep 2024
Travel with friends
36 review
10.0/10
Outstanding
Posted on Nov 6, 2024
All in all, good and clean it was a classic hotel , breakfast is various and delicious recommend to stay here.
Kritin
Moderate Twin Room With Garden View
Stayed in Sep 2024
Family
4 review
10.0/10
Outstanding
Posted on Nov 12, 2024
Stunning of view. Best breakfast. Big and clean room. Nice Onsen.
Guest User
Moderate Twin Room With Mt Fuji View
Stayed in Dec 2024
Business travelers
7 review
10.0/10
Outstanding
Posted on Jan 22, 2025
Honestly, pretty nice hotel! A little bit far from the station, but a great spot the see Fujisan.
Cheryl Fong
Moderate Twin Room With Mt Fuji View
Stayed in Nov 2024
Couples
5 review
10.0/10
Outstanding
Posted on Mar 3, 2025
Perfect hotel, good view of Mount Fuji
Excellent breakfast spread
We rented a car, so parking was very convenient as well.
Good customer service and the room size was great!
Philo Yang
Moderate Twin Room With Mt Fuji View
Stayed in Jan 2025
Travel with friends
7 review
8.5/10
Very Good
Posted on Feb 22, 2025
Good mount fuji view , decent breakfast, and free shuttle bus to for fireworks .
Guest User
Moderate Twin Room With Mt Fuji View
Stayed in Nov 2024
Family
2 review
5.0/10
Posted on Jan 31, 2025
I get so many charge with my little kids 🥲😭, and my kids not allowed to enter the room
Carinakaka
Moderate Twin Room With Mt Fuji View
Stayed in Mar 2024
Family
17 review
8.0/10
Very Good
Posted on Apr 13, 2024
It’s very great view. The hotel is clean and comfortable. We’ve enjoyed our stay with the hotel.
JohnnyVong
Moderate Twin Room With Mt Fuji View
Stayed in Feb 2024
Couples
12 review
9.0/10
Great
Posted on Mar 24, 2024
Nice view and hotel provide the free shuttle bus service between Kawakuci station to hotel