Tonino Lamborghini Hotel Kunshan City Center Guest Reviews
4.7/5
Outstanding
5481 review
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Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5481)
Positive reviews(5413)
Reviews with photos/video(1070)
Delicious breakfast(415)
Friendly front desk staff(354)
Near shopping area(244)
Perfect for kids(190)
Great swimming pool(142)
Delicious buffet(59)
Has facilities for children(33)
Negative reviews(68)
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Nice and very spacious rooms. Very clean and a fantastic sauna.
Response from Property: Dear guests, thank you for sharing this stay experience and giving all 5 points high praise on the Internet. Since its opening, the hotel has accumulated a wealth of experience in customer service, so that you get better value for money and really feel at home is our goal. All the staff of the hotel look forward to your coming again. I wish you every success and smile often! Stella Wu, resident Manager of Kunshan Tonilo Lamborghini Hotel
Guest User
Deluxe Room
Stayed in Jul 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 3, 2024
Just returned from 10 days in Kunshan staying at the Tonino Lamborghini Hotel. Appreciated the clean and comfortable facilities sprinkled with art, flowers and artifacts, great food at the inhouse restaurants and walking distance to recreation and entertainment. The staff however are their secret weapon!!! Everyone (whether room attendant, server or front office staff) were always smiling, willing to assist and answer questions or give directions, even with the language barrier! I want to say a special thank you to Tom, Elena and Bruce who made my stay extra special and memorable!!
Response from Property: Dear friends, thank you for choosing to stay at Kunshan Lambokini Hotel and for your recognition of our hotel and Bruce,Elena and Tom's service. Your perfect score is a great encouragement to us. We will continue to work toward perfect scores, provide quality service to more guests, and look forward to your return. I wish you well and a happy life! June Hao, Resident Manager, Tonilo Lamborghini Kunshan
Skrullz
Boutique Twin Room
Stayed in Dec 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Jan 11, 2025
Very large room space. No bidet, good decoration, good service
Response from Property: Dear guest, we apologize for not being able to provide you with a perfect check-in experience. Sincerely hope that you can provide us with timely feedback on any issues you encounter during your stay, so that you do not leave the hotel with regrets. The hotel has always been committed to providing guests with services that make them feel like a home away from home. All hotel staff welcome guests from all directions with the most sincere service, striving to provide the most comfortable and intimate experience for every guest. Sincerely looking forward to your next visit to Kunshan and choosing our hotel again! Wishing you smooth work and happy life! Resident Manager Stella Wu
Jerry KKH
Deluxe Room
Stayed in Jul 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The overall receptionists are good. very friendly and so supportive especially 思思。Even the bell boy is good that he even remembers me and delivers my goods to my room. Room service provided enough drinking water. Overall I like this hotel. like my 2nd home. everytime my business trip to Kunshan. I will only stay in this hotel.
Response from Property: Dear friends, thank you for choosing to stay at Kunshan Lambokini Hotel and for your recognition of our hotel and One Zhang's service. Your perfect score is a great encouragement to us. We will continue to work toward perfect scores, provide quality service to more guests, and look forward to your return. I wish you well and a happy life! June Hao, Resident Manager, Tonilo Lamborghini Kunshan
Guest User
Executive Room
Stayed in Sep 2024
Couples
6 review
4.0/5
Very Good
Posted on Dec 7, 2024
For a quick trip to see friends for one night, the hotel was ideal.
Response from Property: Dear friend, thank you for choosing to stay at Kunshan Lamborghini Hotel and for your recognition of our hotel, although there are some small regrets, we will continue to strive for a perfect score, provide high-quality services for more guests, and look forward to your next visit, I wish you a smooth work and happy life! Stella Wu, Resident Manager of Kunshan Tonlli Lamborghini Hotel
Anonymous User
Superior Room (Double bed)
Stayed in Apr 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on May 13, 2024
We really enjoyed our stay in this beautiful Hotel and enjoyed the wonderful breakfast buffet. We also want to underline the very friendly stuff who gave us the possibility to store our bikes. Thank you.
Response from Property: Dear Guest, We are immensely grateful for choosing our hotel and leaving such a wonderful review! We are delighted to hear that you enjoyed your stay with us and particularly loved our delicious breakfast buffet. Our chef team strives to provide guests with the freshest and most scrumptious breakfast, and your satisfaction is their greatest achievement. Your satisfaction and appreciation are our motivation to keep moving forward. We look forward to welcoming you back and continuing to provide you with the comfort and warm service our hotel offers. Moreover, we are proud of our staff that you mentioned. Our team is committed to providing guests with thoughtful and friendly service, and we are honored that we were able to assist you with storing your bicycles. Thank you once again for your stay and review. We wish you a pleasant life! Kelly Zhang, General Manager of Tonino Lamborghini Kunshan
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Nov 9, 2023
Very good, clean hotel. The hotel staff was friendly and helpful.
They have tasty breakfast in the noodle restaurant.
Response from Property: Dear guests, thank you for choosing Tonilo Lamborghini Kunshan! Thank you for your affirmation of the service of the hotel staff, we are even more motivated after learning about it. Since its opening, the hotel has been committed to creating a "home outside the store" living environment for every guest, and your must be our biggest driving force on the way forward. It has always been the direction and goal of me and my team to let every guest stay, eat and have fun. The hotel's fully upgraded Marco Polo Western restaurant and swimming pool have been well received by many guests. The ultimate experience will never end, looking forward to meeting you again. Wish you a happy life! Kelly Zhang, general Manager of Tonilo Lamborghini Kunshan
Alber
Deluxe Room
Stayed in Jul 2024
Couples
21 review
4.0/5
Very Good
Posted on Oct 1, 2024
Hotel in the center of Kunshan, nice but a bit dated!
Response from Property: Dear guest, thank you for choosing to stay at the Tony Loran Lamborghini Hotel in Kunshan, although there are some minor regrets that could not make you very happy. Please trust that we will continue to improve our hardware and software facilities in the future, with a view to perfecting the quality of service next time. Looking forward to your next visit at Tonilo Lamborghini Kunshan Hotel Resident Manager June Hao
Guest User
Lamborghini Suite Room
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The hotel service and amenities was well met with what is expected of a 5 star hotels. The extra provided with the Lamborghini Suite room is all fulfilled. Complimentary welcome drinks, lounge access and free mini bar.
The only issue is that due to the hotel bedroom is facing the mall, noises (songs and traffics) is very noticable at nights. Early night sleep is not possible unless you are wearing earplug.
There are many areas around the hotel to visit or fulfill you meal requirement. The location is also quite convenient. The recently finish MRT line is within 5-10 minutes walking distance. You can take this line and 30 minutes ride to connect to the Shanghai MRT Line 11.
Response from Property: Dear Guest, thank you for choosing Tonino Lamborghini hotel Kunshan! Thank you for your kindly comments about the hotel. We will carry on with your encouragement. Through your meticulous description, we can feel the happiness this trip brings to you, which is what our staff have been pursuing.As for the noise problem you mentioned, since it is the holiday season recently, the guests flow is huge, we have been concerned about this noise problem, and will arrange security patrol every night to ensure that the sound of the night market outside will not affect the hotel guests. My team and I are always committed to providing every guest with the highest quality experience! We sincerely looking forward to see you again!Wish you all the best ! Kelly Zhang, General Manager of Tonino Lamborghini Kunshan
Galluzzi Marco
Executive Family Friendly Suite
Stayed in Sep 2023
Other
2 review
2.5/5
Posted on Oct 7, 2023
No so good in service especially during breakfast no people follow you .. and you have to ask everything from folk and knife .. room was ok nice for baby .. around hotel just one park nice but nothing special …
Response from Property: Thank you for your comments. I apologize for not being able to provide you with a perfect stay. We sincerely hope that you can timely feedback your problems during your stay to us, so that you do not leave the hotel with regrets. We attach great importance to your feedback on service issues, and relevant departments have strengthened staff service process training according to the training plan! The hotel has always been committed to providing guests with services that make guests feel like a home away from home. All the staff of the hotel welcome guests from all over the world with the most sincere service and strive to provide the most comfortable and intimate experience for every guest. We sincerely hope that you can choose our hotel again next time you visit Kunshan! I wish you a smooth work and a happy life! Kelly Zhang, General Manager of Tonilo Lamborghini Kunshan
Guest User
Boutique Twin Room
Stayed in Oct 2024
Business travelers
1 review
1.0/5
Posted on Nov 27, 2024
Terrible hotel
jackywtm527
Superior Room (2 beds)
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Full Facilities!!!
Response from Property: Dear guest, thank you for choosing to stay at Kunshan Lamborghini Hotel and recognizing our hotel. Thank you so much for your kind words and feedback! We are thrilled to hear that you enjoyed our facilities and services. Your satisfaction is our top priority, and we are glad to have exceeded your expectations.We will continue to work towards the full score and provide high-quality service to more guests. We look forward to your visit again and wish you smooth work and a happy life! Kelly Zhang, General Manager of Kunshan Tonino Lamborghini Hotel.
Guest User
Superior Room (Double bed)
Stayed in Oct 2023
Business travelers
38 review
5.0/5
Outstanding
Posted on Nov 7, 2023
Verygood
Response from Property: Dear guests, thank you for choosing Tonilo Lamborghini Kunshan! Thank you for your recognition of hotel hygiene, we will continue to move forward with your encouragement. It has always been the direction and goal of me and my team to let every guest stay, eat and have fun. The hotel's fully upgraded Marco Polo Western restaurant and swimming pool have been well received by many guests. The ultimate experience will never end, looking forward to meeting you again. Wish you a happy life! Kelly Zhang, general Manager of Tonilo Lamborghini Kunshan
Wuxiaofeifei
Superior Room (2 beds)
Stayed in Jan 2025
Family
12 review
5.0/5
Outstanding
Posted on Mar 1, 2025
Another ten-year appointment came to Kunshan, and Shanghai's back garden is only 1.5 hours away.
Then continue to choose to stay at #Kunshan Tonino Lamborghini Hotel
After all, I stayed there ten years ago, and the quality is guaranteed.
It is worth mentioning that the housekeeper #Xiao Guo# must be given a chicken leg 🍗. The service is very enthusiastic. He will contact us in advance and understand the needs of customers. He also upgraded the room type. #Xiao Guo# will try his best to meet our requirements (the location is still good, and every attraction can be reached on foot). The breakfast is good, and the mini bar is free 🆓
The above is OK. It is still a good choice to stay at Kunshan Tonino Lamborghini Hotel in Kunshan
Wi-Fi, the speed is super fast
Original TextTranslated by Google
6/12
Response from Property: 親愛的朋友,感謝您選擇下榻崑山蘭博基尼酒店並對我們酒店以及小郭服務的認可,您的滿分對我們來講是莫大的鼓勵,我們會朝着滿分的方向繼續加油,為更多的客人提供優質服務,也期待着您的再次光臨,祝您工作順利,生活愉快! 崑山託尼洛·蘭博基尼酒店駐店經理 Stella Wu
shinestone
Deluxe Room
Stayed in Feb 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Mar 2, 2025
From March 1 to 2, 2025, after traveling from Shanghai to Suzhou Xiangxuehai and Kunshan Jinxi Ancient Town, I took a taxi to check in at Kunshan Lamborghini Hotel, which I booked on Ctrip. The hotel front desk helped me arrange the check-in, which was very fast and the service attitude was very good. Hotel staff Wu Xinyu took the initiative to add me on WeChat, cared about the check-in situation within 2 days, and sent me 2 drinks. The hotel environment is elegant, the buffet is rich in content, and the room window looks out to the night Kunshan City that never sleeps. Responsive, thoughtful service, and hot bath water.
After checking out, I put my luggage at the front desk, took a taxi to Chongyuan Temple, and contacted Wu Xinyu on the way back. I put my luggage and drinks at the front desk in advance. Wu Xinyu at the front desk arranged it and contacted and communicated in time. It was a very good hotel and very good front desk service.
Original TextTranslated by Google
6/10
Response from Property: Dear friend, thank you for choosing to stay at Kunshan Lamborghini Hotel and for recognizing our hotel and Wu Xinyu's service. Your full score is a great encouragement to us. We will continue to work hard towards the full score and provide quality services to more guests. We also look forward to your visit again. I wish you a smooth work and a happy life! Stella Wu, Resident Manager of Kunshan Tonino Lamborghini Hotel