Ease Hotel (Kunming Jinma Bijifang, Shulin Street, Caiyunli) Reviews

Response from Property: 非常感謝您選擇我們酒店並反饋真實體驗，給您帶來如此困擾我們深感歉意！關於吸煙問題我們已高度重視，目前正計劃加強無煙房管理，增設禁煙標識並加大巡查力度，同時考慮優化通風系統。對於您遇到的換房仍有煙味的情況，我們會進一步排查清潔流程，確保無煙房環境達標。您提到的位置和房間優勢我們會繼續保持，也誠懇希望未來有機會改進後能重新為您服務，懇請給予我們提升的機會！祝您旅途順利，生活愉快～

Response from Property: Dear guest, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you found our hotel rooms clean and tidy, making it a great fit for both couples and solo travelers like yourself. We're also glad you noticed the nearby cafe and ice cream store – they're lovely additions to the experience. Your kind words motivate us to keep delivering top-notch service and a comfortable stay. We sincerely hope to welcome you back soon for another pleasant visit! Best regards GM Catherine

Response from Property: Dear Guest, Thank you very much for your positive comments about our hotel and its surroundings, your satisfaction is our greatest honor. We apologize and sincerely apologize for the inconvenience for the feedback about the unsatisfactory air conditioning. This issue is now classified as an urgent matter and we have arranged for a full inspection and repair by a professional team to ensure all room air conditioners are functioning properly. At the same time, we are upgrading our hotel energy management system to improve energy efficiency and maintain a comfortable indoor environment. Please enjoy a more comfortable and cool stay experience when you choose Yiyi Hotel again. Thank you again for your valuable opinions, and look forward to your next visit. Let us make you feel the warmth of home with our service.

Response from Property: We appreciate your positive feedback about our hotels location and facilities. Were glad you enjoyed your stay. We apologize for the cleanliness issue with the corridor carpet and will address it promptly. Thank you for noting the variety of dining options nearby despite the streets condition. Your comments help us improve, and we hope to welcome you back soon.

Response from Property: Dear guest, thank you for your feedback. We are deeply sorry for the inconvenience. Regarding storing luggage after check-out, although luggage storage is provided free of charge, we will improve it in the future to ensure closer and more convenient distances. At the same time, we have contacted nearby stores to see if they can provide more assistance. For the subway distance, we are negotiating with the transportation department to add transportation solutions, and strive to shorten the travel distance. Your comfort and convenience is our main goal, and we hope to provide a better experience when we see you again. Once again, I apologize.

Response from Property: Thank you for your valuable feedback. Were delighted to know you appreciated our prime location and peaceful surroundings, as well as our spacious rooms and breakfast offerings. Your comments on the rooms condition, bedding quality, and the smoking issue are concerning. Please be assured we will address these points promptly to ensure all guests have a comfortable, refreshing stay. Our team is thrilled that you found the service excellent, and we look forward to welcoming you again with improved facilities.

Response from Property: Hello! Thank you for choosing to stay at the Golden Horse Biji Square, Nanping Pedestrian Street, Kunming. Thank you for your comments on the hotel. I am sorry that the road construction at the entrance of the hotel has affected your experience, because the door is the rain drainage project to last until the end of May, mid-june. Next time you check into the hotel, you can call the front desk in advance to arrange a quiet location for you to avoid the direction of construction. Because the hotel does not have its own vehicle, the hotel is also unable to provide pick-up and drop-off service in the channel. We apologize for this, and we will also make a record of your feedback and report it to the head office. Hope to increase more services in the future, and look forward to the opportunity to serve you again! Looking forward to your visit again, I wish you all the best and happiness！－－酒店总经理 Catherine Huang

Response from Property: Dear guest: Hello! Thank you for choosing to stay at Yiju Kunming Nanping Pedestrian Street Golden Horse and Jade Rooster Branch. I am sorry that our lack of hygiene attention has brought you a bad stay experience. Please allow me to express my most sincere apologies! We will carefully investigate and rectify the hygiene issues and curtain issues you mentioned, and conduct targeted training for employees to improve the service awareness of front desk employees. We will continue to improve our service quality with natural and considerate service standards at all times. Thank you very much for your valuable comments and suggestions. We sincerely invite you to stay at Yiju Hotel again. We will wholeheartedly provide you with high-quality services and bring you a satisfactory and comfortable stay experience. Wish you all the best! Hotel General Manager Catherine Huang

Response from Property: Dear guest: Hello! Thank you for choosing to stay at Yiju Kunming Nanping Pedestrian Street Jinma Bijifang Branch and taking the time to share your stay experience with us. We are very honored to receive your recognition of our services. We are very encouraged by your detailed sharing. We will strive to live up to your expectations and love for us. As long as you like it, it is the greatest satisfaction for us. We also look forward to your support. I wish you good luck in your work. - Hotel General Manager Catherine Huang

Response from Property: Dear guest: Hello! Thank you for choosing to stay at Yiju Kunming Nanping Pedestrian Street Jinma Bijifang Branch and taking the time to share your stay experience with us. We are very honored to receive your recognition of our services. We are very encouraged by your detailed sharing. We will strive to live up to your expectations and love for us. As long as you like it, it is the greatest satisfaction for us. We also look forward to your support. I wish you good luck in your work. - Hotel General Manager Catherine Huang

Response from Property: Hello! Thank you for choosing to stay at Yiju Kunming Nanping Pedestrian Street Jinma Bijifang Branch. The time is long and peaceful. The flowing breeze and the mottled years bring happiness and good luck to you! Thank you for your positive evaluation of the hotel. Providing you with a comfortable environment and home-like service is the heart and common goal of all hotel staff. We are honored to receive your praise and look forward to having the opportunity to serve you again! Looking forward to your visit again, I wish you all the best and happiness! - Hotel General Manager Catherine Huang

Response from Property: Dear guest: Hello! Thank you for choosing to stay at Yiju Kunming Nanping Pedestrian Street Jinma Bijifang Branch. The time is long and peaceful. The flowing breeze and the mottled years bring happiness and good luck to you! Thank you for your positive evaluation of the hotel. Providing you with a comfortable environment and home-like service has always been the intention and common goal of all hotel staff. We are honored to receive your praise and look forward to having the opportunity to serve you again! Looking forward to your visit again, I wish you all the best and happiness! Hotel General Manager HX Chen

Response from Property: Dear guest: Hello! Thank you for choosing to stay at Yiju Kunming Nanping Pedestrian Street Jinma Bijifang Branch. The time is long and peaceful. The flowing breeze and the mottled years bring happiness and good luck to you! Thank you for your positive evaluation of the hotel. Providing you with a comfortable environment and home-like service has always been the intention and common goal of all hotel staff. We are honored to receive your praise and look forward to having the opportunity to serve you again! Looking forward to your visit again, I wish you all the best and happiness! Hotel General Manager HX Chen