No. 390 Renmin West Road, Wuhua District, Kunming, Yunnan, ChinaView Hotel Details
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Kunming Heerman Hotel (Flagship Store) Guest Reviews
4.7/5
Outstanding
296 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(296)
Positive reviews(290)
Reviews with photos/video(78)
Awesome amenities(35)
Delicious breakfast(30)
Friendly front desk staff(30)
Easy to get around(21)
Perfect for business trips(8)
Average sound insulation(8)
Close to metro(5)
Negative reviews(6)
doreen0303
2-bed Room With Audio-visual Equipments
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Nov 12, 2024
We enjoyed our stay very much. Room was spacious and clean, hotel breakfast was good, food was aplenty near the cross junction. As we had a wheelchair, we used Didi whenever we went out. Everything was convenient. For foreigners, you might want to download Alipay App and tie it to your credit card. There is an in app Didi ride hailing service, equipment to Grab or Uber. It is a lot safer and cheaper that taking a taxi, since there is record on the platform, drivers can't scam you. Attached here are photos from Kunming Old Street, takeaway food from hotel nearby, and flowers from Dounan Flower Market.
Response from Property: 尊敬的賓客:您好!一次偶然的機會,小禾遇見了您,一次偶然的機會,您選擇了小禾, 生命中有太多的選擇, 您的每一次選擇都是一種緣分, 感謝緣分讓小禾與您相識, 您的貼心, 您的關懷, 定會收穫一生的温暖。期待與您再次相逢!
Olivier Duchaufour
Queen Room With Audio-visual Equipments
Stayed in Dec 2024
Solo travelers
19 review
3.5/5
Posted on Jan 25, 2025
modern room is ultra connected but ultimately it was rather useless and boring with LEDs that do not turn off at night, the toilet or shower that turns on for nothing, the heat pump that does not work well, the window that does not look out onto gloomy walls, an enclosed courtyard
Response from Property: 尊敬的客人: 非常感謝您花費時間為我們留下寶貴的評價。得知您給予了3.5分的好評,這對我們來説是一份珍貴的認可,同時也讓我們看到了服務中需要改進的地方,對此我們深感重視。 對於入住期間遇到的智能化設備使用問題,我們深感抱歉。LED燈無法正常關閉、馬桶淋浴自動開啟以及熱布工作異常等狀況,給您帶來了極大的不便,這完全不符合我們的服務標準。我們已經安排專業的技術團隊對相關設備進行全面排查和檢修,確保此類問題不再出現。同時,我們也在考慮為住客提供更加詳細的智能化設備使用指南,方便像您這樣的外國客人也能輕鬆上手。 關於窗户看不到陰暗牆壁和庭院封閉的情況,我們會將您的反饋納入後續的酒店改造計劃中,希望能為客人打造更符合期望的住宿環境。 不過,能讓您感受到我們前台工作人員的貼心服務,在出行安排和打車協助等方面為您提供了便利,這讓我們倍感欣慰。我們一直致力於為每一位客人提供細緻入微的關懷,希望能在異國他鄉給您帶來家的温暖。 再次感謝您的支持與理解,我們誠摯地邀請您再次光臨。屆時,我們一定會用全新的面貌和更加優質的服務,為您帶來一次完美的入住體驗。 祝您生活愉快,萬事順遂!
Guest User
Elegant Queen Room
Stayed in Aug 2024
Solo travelers
58 review
4.2/5
Very Good
Posted on Sep 27, 2024
Young man at check-in was polite & helpful, much appreciation to him. Room was large but dark with much wasted space, could have added a couch, table and some lamps. Sink was inconveniently placed away from the bathroom. Window was small, with view of other windows. Breakfast was good, with friendly & hard working staff.
Response from Property: 感謝您如此細緻的點評分享, 很抱歉此次入住未能完全達到您的期望。關於您提及的每一條寶貴的建議小禾都將分享至酒店管理層, 從細微處發現不足, 保持好的方面, 改進不足。小禾始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗, 誠邀您的再次到來。
Guest User
Light Luxury 2-bed Room
Stayed in Dec 2024
Family
9 review
4.3/5
Very Good
Posted on Jan 26, 2025
The hotel is relatively close to Kunming Old Street, Farmers Market, and Cuihu Park. It takes 10 minutes by taxi and is about 800 meters away from the subway station. The hotel should be renovated later. The design of the room we stayed in at first was a bit strange. After communicating with the front desk, the room was adjusted in time. The family room was still good.
The breakfast is okay, not too many varieties, enough to eat, and mainly hygienic.
Original TextTranslated by Google
Response from Property: 尊貴的客人,感謝您給出4.3分的好評!這不僅是對我們服務的肯定,更是對我們的鞭策。我們深知還有進步的空間,後續會不斷優化各個環節,爭取給您帶來更滿意的體驗。期待您再次光臨,見證我們的成長與進步!
Guest User
Queen Room With Audio-visual Equipments
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Because it’s not clear whether you want to review a hotel or a B&B, I first used the hotel as an example to create a positive review copy. If you have other needs, such as word count, style, etc., or if you want to review other types of places, please let me know at any time.
My family, the [hotel name] where I stayed during this trip must be a comfort to everyone and must be given a five-star rating!
Starting from the service, from the warm reception at the front desk when checking in, to the quick response and perfect solution to any subsequent needs, the staff are professional and considerate, which really made me feel at home.
The hygiene is impeccable. The room is spotless, the sheets and quilts are white and clean, and there is no odor in the bathroom. Every detail is attentive.
The hotel breakfast is so rich! There are a variety of Chinese and Western dishes that taste great. You can eat them satisfactorily every day and start your day full of energy.
The facilities and equipment are also very complete. The bed in the room is extremely comfortable, the smart devices are easy to use, and the gym equipment is brand new, allowing me to keep exercising while traveling.
And the transportation is super convenient. There is a subway station not far away. You can easily reach all the scenic spots in the city, which greatly saves travel time. This hotel will definitely be my first choice for future trips!
Original TextTranslated by Google
6/8
Response from Property: Baozi, thank you so much for your 5-star review! We are super excited to receive your all-around recognition. Excellent service, no blind spots in hygiene, delicious breakfast, complete facilities and equipment, and super convenient transportation are all the directions we strive for. Making your stay comfortable is our greatest compliment. We look forward to serving you next time and bringing you more wonderful experiences!
Guest User
Queen Room With Audio-visual Equipments
Stayed in Nov 2024
Other
6 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The room was very clean and the facilities and equipment were very high-end. I stayed in a view room. The beautiful lady at the front desk was very welcoming. The lady who cleaned the room was very polite. I was very satisfied with my stay. Such a good hotel with a good price. I will stay there next time. Pro
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Heman Hotel. The ancients said, "If the mountain is not high, there will be immortals, and if the water is not deep, there will be dragons." Xiaohe believes that happiness is only when there is love at home. I hope Xiaohe's warm-hearted service will make you fall in love with Xiaohe. Brahma. Wish you: Be well!
Guest User
Elegant 2-bed Room
Stayed in Nov 2024
Family
5 review
4.2/5
Very Good
Posted on Dec 20, 2024
The sanitary environment is okay and the service attitude is good. I'm just not familiar with the business. I went there at 4pm and said that the room hadn't been cleaned yet, which made me speechless. The breakfast was relatively simple, and it was okay to just have a bite.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice to stay and your feedback. Xiaohe sincerely apologizes for the unpleasant experience it has brought to you. Your suggestions are very important. Xiaohe has already given them to the housekeeping department and made improvements immediately. I believe that Xiaohe and his family will be more meticulous in serving you in the future. We apologize again for your dissatisfaction and look forward to your next stay to experience Xiaohe's better service.
NoBodyyyyy
Elegant 2-bed Room
Stayed in Oct 2024
Family
52 review
4.6/5
Great
Posted on Nov 24, 2024
I redeemed the free upgrade to a light luxury room type, which has a lot of space. For a hotel at this price, it's great to have such great service, supplies, and facilities. The only shortcoming is that the bathroom lights and ventilation are too smart. They are all on when I go to the bathroom in the middle of the night. I feel uncomfortable and wake up the people in the room. If it can be adjusted, it would be great even if the manual switch does not require intelligence.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Queen Room With Audio-visual Equipments
Stayed in Oct 2024
Travel with friends
23 review
4.0/5
Very Good
Posted on Nov 10, 2024
Facilities: relatively complete, smart facilities.
Hygiene: good, careful and meticulous.
Environment: Very good, very good, convenient for eating nearby
Service: Very good, the front desk is serious and responsible.
I will stay here again when I come here.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Heman Hotel and being satisfied with Xiaohe's service. Thank you very much for your support and love for Xiaohe. Xiaohe will definitely work harder and wholeheartedly provide you with better services. Looking forward to your next visit! Thanks! PS: If you are very satisfied with our service, your rating should be 5 points. Thank you for your attention!
Huxiaoyouyou
Light Luxury Queen Room
Stayed in Sep 2024
Travel with friends
6 review
2.5/5
Posted on Oct 18, 2024
Two bottles of mineral water in the room were opened. One bottle was very full. I woke up in the middle of the night to drink water. It was amazing that the water was opened. I struggled for a long time and went to look at the second bottle. It was not full. There is still water vapor, and the lid has been opened. It should not be like this in a 4-diamond hotel. It said parking is free. I also lost my license plate at the front desk, but I still paid for it when I came out. New hotels opened this year still pay more attention to details. The soundproofing effect of the room is also very poor, you can hear the loud voices next door clearly.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for taking the time to share your experience at the hotel. Regarding the problems in the rooms, Xiaohe will organize the housekeeping department to conduct case analysis. If problems are found, they will be corrected immediately to improve the quality of the rooms and services. Xiaohe will conduct training, training, and retraining! And make sure similar problems don't happen. Parking is free for us. Please contact us to refund the paid fee truthfully. Xiaohe will continue to work hard to improve every detail. Once again, we deeply apologize for the inconvenience caused to you and look forward to your next visit.
ᥫᩣxiayele.
Elegant Queen Room
Stayed in Aug 2024
Solo travelers
27 review
4.0/5
Very Good
Posted on Dec 19, 2024
The room facilities are good, but the space feels a bit small. The front desk service is also very friendly and highly recommended. There are a little few parking spaces outside, and it's very close to the Second Attached Hospital, which is very convenient. It's very convenient to order takeout or whatever.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of Xiaohe's service. Xiaohe is extremely honored. The hotel has prepared a variety of room types with different layouts for different guests to choose from. You can experience our other room types next time; there is ample parking space in the backyard of the hotel. Xiaohe sincerely looks forward to your visit again!
Evayang
Queen Room With Audio-visual Equipments
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 20, 2024
A new hotel that has been open for a few months. The whole-house intelligence is generally good, but there are still some problems with some details. The new hotel is encouraged so I gave it a five-star rating, but I hope the following comments can improve it:
1. There is a problem with the placement of bath towels and towels in Picture 1. There is no cabinet underneath and there will be a lot of dust. Towels can be hung with pull rings, and bath towels can use dust bags, otherwise they will attract dust.
2. The air conditioner is very loud, just like the sound of the range hood.
3. The bathrobe in the second picture is wrinkled and not hung neatly. I haven’t touched the bathrobe I took before, which affects the experience.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing the Heman Hotel. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to Xiaohe. Xiaohe knows that this is the greatest love and help to me. Xiaohe will seriously study and solve the problem to provide you with a more comfortable and warm stay experience. Xiaohe looks forward to your visit again!
Guest User
Light Luxury Queen Room
Stayed in Aug 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Sep 18, 2024
I chose this hotel during this trip to Kunming and I was deeply impressed by this hotel. From the moment you enter the hotel lobby, you can feel its high-end atmosphere and considerate service. The front desk staff greeted me warmly and checked in quickly, which made people feel very friendly. Near Daguan Park, watch the beautiful light show.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! By chance, Xiaohe met you. By chance, you chose Xiaohe. There are too many choices in life. Every choice you make is a kind of fate. Thank you for the fate that allows Xiaohe to meet you. Your thoughtfulness and care will surely gain a lifetime of warmth. Looking forward to seeing you again!
Ennayangxiaoliang🦙
Elegant 2-bed Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Service: The front desk was very patient. Seeing that I had a child, they specially chose a quiet room for me.
Environment: The green plants are pretty good. The sweet-scented osmanthus at the entrance of the lobby is fragrant.
Hygiene: clean
Facilities: It’s smart, so Xiaodu’s kids always like it.
Original TextTranslated by Google
Response from Property: Dear guests: Hello: I am very happy that so many people have left a deep impression on you. I also hope that this beautiful Spring City and the tranquility of the Helman Hotel can leave you with a good memory. Looking forward to your next visit and wishing you all the best.
Guest User
Elegant 2-bed Room
Stayed in Aug 2024
Business travelers
4 review
4.5/5
Great
Posted on Sep 10, 2024
It's not bad. It's a comfortable stay in the new hotel. The only drawback is that the toilet keeps spraying water and splashing water outside. Going to the bathroom feels like... I'll omit a few words here.
Original TextTranslated by Google
Response from Property: Dear guest, we deeply apologize for bringing you a bad stay experience. Thank you very much for guiding us to the problem. The hotel will continue to improve the facilities and equipment. We hope you will choose our Heman Hotel next time. , we look forward to your visit again