Greystone Robertson Residence

Greystone Robertson Residence Reviews

Greystone Robertson Residence

2 Jalan Robertson, Kuala Lumpur, 50150, MalaysiaView Hotel Details
Greystone Robertson Residence
Greystone Robertson ResidenceGreystone Robertson ResidenceGreystone Robertson Residence
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Greystone Robertson Residence Guest Reviews

4/5
Very Good
13 review
Verified reviews
Location4.1
Amenities3.8
Service3.8
Cleanliness4.1
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All reviews(13)
Positive reviews(10)
Reviews with photos/video(6)
Negative reviews(3)
Guest User
Deluxe Apartment
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Cantik viewwe
Guest User
Two Bedroom Apartment With Balcony
Stayed in Dec 2024
Travel with friends
5 review
3.0/5
Posted on Jan 24, 2025
The room is clean and spacious although the 3rd bed is just stuck in a corner without a window next to the kitchen, with just a curtain to separate it. Problems started at check in, I had contacted the hotel about how to get in and they told me to write over WhatsApp. Only to write with an automated response chat, no real person answering the question I had. After maybe 30 minutes of waiting outside someone else finally contacted me and said the room was still not ready at almost 6pm. Mind you check in starts at 3pm. So we wait another 20 minutes before we can finally come in. Then we notice there is no internet, so we try contacting the hotel again. Since there is no reception it is very hard to get any sort of contact. The calls to the hotel number were ignored completely throughout the entire stay. Although the first time I ever called someone did pick up, so the number was working, just after we checked in nobody ever picked up again. The second contact we got hardly replies after many hours and is not able to help. The next day the issue is apparently fixed in the afternoon, but coming home we see that there is still no internet. We try to get in touch with them again, but to no avail, no one is picking up or answering. The reception is not the greatest either, so you won’t even be able to use mobile data at times.
CHEW
Two Bedroom Apartment With Balcony
Stayed in Apr 2024
Family
5 review
2.7/5
Posted on May 26, 2024
Supposed to be a two bedroom suite with private bathroom but second bedroom is a kitchen or store room converted to bedroom with just a double bed and curtain drawn across as door dividing the hall and kitchen. No dressing table, cupboard, wash basin, bathroom or toilet for second bedroom. Had to go to the first bedroom for shower and toilet. Two mugs provided only for 6 person. When ask for more cups, they told us, such amenities are not provided. Had to pay rm200 deposit before check in which was not mentioned before during booking. Deposit are only refundable after 14 days
Anonymous User
Two Bedroom Apartment With Balcony
Stayed in May 2024
Other
1 review
1.0/5
Posted on Jun 30, 2024
No internet, no clean, deposit no good for foreign,the deposit had to wait a long time to be returned, bad property...
Esther
Two Bedroom Apartment With Balcony
Stayed in Mar 2024
Family
1 review
3.0/5
Posted on Apr 21, 2024
We arrived the homestay around 3pm and had been informed the host the arrival time earlier before that’s but when we managed to check in they informed us the home stay is occupied before and we still need to wait for them to do cleaning , and we had no choice and force to wait till 4pm for checking in to the stay. Secondly is when we managed to go in to the house the password is not valid. It was a horrible and terrible experience for me.
Radu Liviu
Two Bedroom Apartment With Balcony
Stayed in Jan 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Feb 25, 2024
I will come again. Price very ok
Guest User
Two Bedroom Apartment With Balcony
Stayed in Aug 2022
Family
3 review
1.5/5
Posted on Sep 16, 2022
Dont have any soap and tissues tv ca not use also fridge is so small
Munadhira Sabila
Deluxe Apartment
Stayed in Jan 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 7, 2025
The residence is strategically located, you can walk to Bukit Bintang via Jalan Alor, it is also close to the Pudu terminal, and there are minimarket and restaurant facilities downstairs, recommended👍🏻
Original TextTranslated by Google
Response from Property: Dear valued guest , Thank you for your support and feedback , glad that you had a good experience during the stay . Welcoming to revisit to us . Thank you for your valued time and review .
Huotongxiaoxiao
Deluxe Apartment
Stayed in Dec 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Feb 4, 2025
The location is very good, it's convenient to go anywhere, the room is safe and quiet, the price is right, the cost performance is high, but the bed sheets and quilt covers are stained, but overall it's good
Original TextTranslated by Google
Response from Property: Dear valued guest , Thank you for your support and feedback , glad that you had a good experience during the stay . We apologize for the essential supplies did not well prepared , we shall make the improvement in future to have our guests a better comfort stay . Welcoming to revisit to us . Thank you for your valued time and review .
Amerah Nadhirah
Two Bedroom Apartment With Balcony
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 16, 2024
View of Kuala Lumpur city, good housekeeping. Only no washing machine. Tv function (there is netflix). Recommended this place. Just monitor the children when hanging out on the balcony. Easy to deal with them. The best 📍👍🏻
Original TextTranslated by Google
Evy
Two Bedroom Apartment With Balcony
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The location is quiet, strategic, just walk to Jalan Alor, 10 minutes to the pvilion, views from the room are very amazing.
Original TextTranslated by Google
Guest User
Two Bedroom Apartment With Balcony
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Very good, I will come again next time
Original TextTranslated by Google
Liulanghui1
Two Bedroom Apartment With Balcony
Stayed in Dec 2024
Family
17 review
3.0/5
Posted on Jan 30, 2025
The room is OK
Original TextTranslated by Google
Response from Property: Dear valued guest , Thank you for your support and feedback , glad that you had a good experience during the stay . Welcoming to revisit to us . Thank you for your valued time and review .