EQ, Equatorial Plaza, Jalan Sultan Ismail, Kuala Lumpur, 50250, MalaysiaSee Hotel Details
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1 night
Guest Reviews
9.3/10
Great
626 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.2
Cleanliness9.4
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All reviews(626)
Positive reviews(602)
Reviews with photos/video(218)
Loved the view(50)
Great swimming pool(50)
Perfect for business trips(27)
Has an infinity pool(26)
Tasty food(25)
Located downtown(15)
Luxurious(11)
Delicious buffet(11)
Negative reviews(24)
JimBimL
Premier King Room
Stayed in Apr 2025
Couples
15 review
9.5/10
Amazing
Posted on Jun 2, 2025
Have a great stay here at EQ KL. It is near to many amenities and popular areas like the Pavilion. Would have love the place more if the hotel prepared something for my partner birthdays I stayed in the booking (which is why we are staying there in the first place. Other than that, would visit here again.
Response from Property: Dear JimBimL,Thank you very much for your generous review and for choosing EQ Kuala Lumpur for your stay. We are delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and prime location near popular areas like Pavilion. We sincerely regret missing the opportunity to make your partner’s birthday celebration. We understand how significant this occasion was, and your feedback is highly valued. Rest assured, we will use this insight to enhance our services for future special moments. We look forward to welcoming you back soon and to providing an even more enjoyable experience. Thank you again for your support and kind words. Warm regards,Justin LeeGeneral Manager
Charlene1216
Deluxe King Room Twin Tower View
Stayed in Apr 2025
Travel with friends
11 review
10.0/10
Outstanding
Posted on May 28, 2025
Good location and service is very nice,very comfortable and warming,like this style hotel,thank you very much
Response from Property: Dear Charlene1216,Thank you for your outstanding review and for sharing your positive feedback. We are delighted to hear that you appreciated our good location, attentive service, and the comfort our hotel provides. Your words of encouragement are greatly appreciated and motivate us to continue delivering high standards of hospitality. We look forward to welcoming you back in the future. Warm regards,Gerard WalkerGeneral Manager
Drubilee
Deluxe Queen Double Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 20, 2025
I booked this hotel room on a last minute decision and it turned out to be the best decision for the trip! First off, the location was really good, just a 7-10 min walk to pavillion, and bukit bintang. And if you walk using the back door of the hotel, there’s an overhead bridge that links all the way to KLCC which was about a 10 min walk too.
The service was superb, dinesh from the front desk granted us an early check in which was really good after a long drive! And the rooms were spectacularly clean, spacious and comfortable!
We didn’t take the breakfast option since we wanted to head out to eat, but the buffet seemed really tempting each time we walked past it.
All in all, it was a brilliant stay for my family. We truly enjoyed the room, the amenities and oh did I mention, the view from the pool was amazing!
Response from Property: Dear Drubilee,Thank you for sharing such a wonderful review. We are thrilled to hear that your last-minute decision to stay with us turned out to be the best choice for your trip. It’s fantastic to know that our prime location, just minutes from Pavilion, Bukit Bintang, and KLCC via the overhead bridge, suited your family’s plans perfectly. We’re delighted to receive your kind words about the service provided by Dinesh and the cleanliness, spaciousness, and comfort of our rooms. It’s especially gratifying to hear that you enjoyed the view from the pool, as we believe it’s one of the perks of staying with us. We truly value your compliments and are grateful for your support. We look forward to welcoming you and your family back again soon. Until then, wishing you many more memorable journeys! Warm regards,Gerard WalkerGeneral Manager
Ruffs
Premier King Room
Stayed in Mar 2025
Solo travelers
22 review
8.5/10
Very Good
Posted on Apr 25, 2025
Well located near life center, which houses the famous Pitt club for party goers, and also a short walk to the upmarket pavilion mall which boosts of many luxury brands and plenty of restaurants.
Response from Property: Dear Ruffs,Thank you for your comments regarding your recent stay at EQ Kuala Lumpur. We are thrilled to hear that you found our hotel well-located, especially in relation to the vibrant nightlife center and the upscale Shopping Centre - the Pavilion Mall. It’s wonderful to know that you enjoyed the convenience of having so many luxury brands and excellent dining options within walking distance. We strive to provide our guests with a comfortable and accessible experience.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Gerard WalkerGeneral Manager
Jotan78
Deluxe King Room Twin Tower View
Stayed in Mar 2025
Business travelers
17 review
10.0/10
Outstanding
Posted on Apr 18, 2025
Very nice n clean hotel with very good facilities , nearby shopping mall n clubs with many restaurants around also , very nice view from the hotel .
Response from Property: Dear Jotan78,Thank you for sharing your lovely feedback regarding your recent stay at EQ Kuala Lumpur. We are thrilled to hear that you found our hotel very nice and clean, and that you enjoyed our facilities as well as the stunning views. It’s great to know that our convenient location allowed you to easily access nearby shopping malls, clubs, and a variety of restaurants. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Gerard WalkerGeneral Manager
CuteKiDiNa
Deluxe King Room
Stayed in Mar 2025
Business travelers
39 review
10.0/10
Outstanding
Posted on Apr 30, 2025
Great hotel, comfortable environment, beautiful view, tidy rooms, good service attitude, worth recommending
Response from Property: Dear CuteKiDiNa,Thank you for taking the time to share your outstanding review! We are delighted to hear that you had a perfect experience during your stay with us at EQ Kuala Lumpur.Your kind words about our surroundings, amenities, cleanliness, and service are truly appreciated. We take great pride in ensuring our guests feel comfortable and valued, and we are thrilled to know that you found our environment to be enjoyable and our views beautiful.Thank you again for the excellent feedback. We look forward to welcoming you back for another memorable stay in the future!Warm regards,Gerard WalkerGeneral Manager
Guest User
Deluxe Queen Double Room
Stayed in May 2025
Family
1 review
10.0/10
Outstanding
Posted on Jun 2, 2025
Excellent Hotel
6/16
Response from Property: Dear guest,Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon for another wonderful experience. Warm regards,Justin LeeGeneral Manager
Guest User
Studio Suite
Stayed in Dec 2024
Business travelers
6 review
10.0/10
Outstanding
Posted on Mar 6, 2025
Very cosy, very modern, very clean room, very comfortable bed and pillow. Good location of KL city. High class and highly recommended hotel.
Response from Property: Dear guest,Thank you for your outstanding review. We are thrilled to hear that you had such a perfect experience during your stay at EQ Kuala Lumpur. It’s wonderful to know that you found our surroundings, amenities, cleanliness, service, and the comfort of your room to be of high quality. We are proud of our location in the heart of KL and are delighted that it contributed to your stay.Your high recommendation means a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Gerard WalkerGeneral Manager
Joanne Quay
Deluxe Queen Double Room
Stayed in Dec 2024
Family
2 review
9.0/10
Great
Posted on Jan 27, 2025
Came for a one night staycation. Cozy bed. Fortunately it was good weather that we were able to walk around the city centre, specifically to KLCC and Pavilion.
There was a lot of varieties during breakfast.
Response from Property: Dear Joanne Quay,Thank you for sharing your experience from your recent staycation at EQ Kuala Lumpur. We’re delighted to hear that you found the bed cozy and enjoyed the beautiful weather, which allowed you to explore the city center, including KLCC and Pavilion.We’re also pleased to know that you appreciated the variety offered during breakfast. Your satisfaction is important to us, and we strive to provide a wonderful experience for all our guests.Thank you once again for your kind words, and we look forward to welcoming you back for another pleasant stay in the future!Warm regards,Gerard WalkerGeneral Manager
Guest User
Deluxe King Room Twin Tower View
Stayed in Dec 2024
Couples
24 review
10.0/10
Outstanding
Posted on Jan 28, 2025
I recently had the pleasure of staying at the EQ Hotel in Kuala Lumpur, and it exceeded all my expectations in every way. From the moment I arrived, the warm and friendly service made me feel right at home. Special mention must go to the bellboys, who were exceptionally courteous and attentive. They greeted me with genuine smiles, assisted with my luggage efficiently, and provided helpful tips about the city.
The rooms were absolutely stunning—spacious, stylishly designed, and equipped with all the modern amenities you could need. The bed was unbelievably comfortable, offering one of the best nights’ sleep I’ve had in ages. Coupled with the stunning view of Kuala Lumpur’s skyline, it was truly a luxurious experience.
The gym at EQ is world-class and a haven for fitness enthusiasts. It’s fully equipped with the latest Technogym equipment, catering to all types of workouts, whether cardio, strength, or functional training. The space is spotless, well-maintained, and an absolute pleasure to use.
The breakfast buffet is a feast for the senses, with a wide range of delicious choices to suit all palates. From freshly baked pastries to flavorful local delicacies and international favorites, every dish was impeccably prepared. The quality and variety were simply outstanding.
Overall, EQ Hotel stands out for its combination of luxurious facilities, delicious food, and exceptional service. The friendly and professional staff, especially the bellboys, add a personal touch that makes the experience even more memorable. Whether you’re traveling for business or leisure, EQ Hotel is the perfect choice in Kuala Lumpur. I can’t wait to return!
6/7
Response from Property: Dear guest,Thank you for your detailed and exceptional review of your recent stay at EQ Kuala Lumpur! We are absolutely thrilled to hear that we exceeded your expectations in every way.Your kind words about our warm and friendly service, particularly from our bellboys, are greatly appreciated. We are proud of our team members who go above and beyond to ensure our guests feel welcome and supported.We’re delighted that you found your room to be stunning, spacious, and comfortable, along with the breathtaking skyline view. It’s fantastic to hear that you enjoyed our world-class gym and the variety of options available for your workouts. We also appreciate your compliments about our breakfast buffet and the delicious selections we offer. Thank you once again for your kind words about our luxurious facilities, delicious food, and exceptional service. We can’t wait to welcome you back for another unforgettable experience at EQ Kuala Lumpur.Warm regards,Gerard WalkerGeneral Manager
Mel_Lim
Premier King Room
Stayed in Nov 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Dec 28, 2024
Really loved everything about our stay. From the room, to the amenities and right down to the service. You can really feel the warmth from every single one of the staff and they’re really not calculative about anything. Location-wise was good as well which is an 8 minute walk away from pavilion where you can get just about anything. Would definitely recommend it and will be staying here again in the future!
Response from Property: Dear Mel_Lim,Thank you so much for your glowing review! We are delighted to hear that you truly loved everything about your stay at EQ Kuala Lumpur, from the room and amenities to the exceptional service.It's wonderful to know that you felt the warmth and genuine hospitality from our staff. We pride ourselves on creating a welcoming environment for all our guests, and your kind words serve as a great motivation for our team.Thank you for your recommendation, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Gerard WalkerGeneral Manager
Bernice
Deluxe Queen Double Room
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Feb 2, 2025
Good location, within walking distance to Mall. highly recommended..
Just that breakfast spread is so-so for the given price.
Response from Property: Dear Bernice,Thank you for your feedback regarding your recent stay at EQ. We are pleased to hear that you found our location convenient and within walking distance to the shopping mall, and we appreciate your high recommendation. We also appreciate your constructive comments about our breakfast spread. Your insights are valuable to us as we continuously strive to improve our offerings and provide the best value for our guests.Thank you once again for sharing your thoughts, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Gerard WalkerGeneral Manager
Guest User
Deluxe King Room
Stayed in Mar 2025
Business travelers
5 review
8.5/10
Very Good
Posted on Apr 4, 2025
Overall was good. Its near to city but not walkable distance as it is dangerous to walk on main road
Response from Property: Dear guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that, overall, your experience was good and that you appreciated our proximity to the city.We look forward to welcoming you back in the future.Warm regards,Gerard WalkerGeneral Manager
KE LI
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
9 review
9.0/10
Great
Posted on Sep 24, 2024
Nice breakfast ,good location and nice service
Unfortunately only provide complimentary 1 car of parking
Response from Property: Dear Ke Li,Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the nice breakfast, great location, and excellent service during your visit.I appreciate your understanding regarding the complimentary parking. To clarify, each hotel guest is entitled to one complimentary parking space per room. We strive to provide all of our guests with a pleasant and convenient experience.If you have any further feedback or suggestions, please feel free to share. We value your input as it helps us improve our services. We look forward to welcoming you back soon.Warm regards,Gerard WalkerGeneral Manager
Jun Puan
Deluxe King Room Twin Tower View
Stayed in Oct 2024
Couples
40 review
10.0/10
Outstanding
Posted on Nov 24, 2024
Cozy and stylist hotel with great breakfast.
Response from Property: Dear Jun Puan,Thank you for your amazing 5-star review! We are thrilled to hear that you found our hotel cozy and stylish, and that you enjoyed our great breakfast.Your positive feedback regarding our surroundings, amenities, cleanliness, and service truly means a lot to us. We aim to provide a memorable experience for all our guests, and it’s wonderful to know we met your expectations.Thank you again and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Gerard WalkerGeneral Manager