Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza)

Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza) Reviews

Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza)

Building 1, No.12001 Konggang Avenue, Guandu District, Kunming, Yunnan, ChinaView Hotel Details
Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza)
Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza)Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza)Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza)
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Vienna International Hotel (Kunming Changshui International Airport Terminal Modern Plaza) Guest Reviews

4.8/5
Excellent
5942 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(5942)
Positive reviews(5877)
Reviews with photos/video(521)
Offers pick-up/drop-offs(1539)
Awesome amenities(603)
Classy environment(560)
Close to airport(552)
Easy to get around(474)
Friendly front desk staff(339)
Delicious breakfast(241)
Perfect for business trips(115)
Negative reviews(65)
Guest User
Executive Suite
Stayed in Feb 2025
Family
2 review
4.0/5
Very Good
Posted on Mar 12, 2025
Overall great experience as it was near the airport and there are shuttle service available which makes it convenient. The suite we booked were very spacious.
Response from Property: 尊敬的賓客:您好!酒店秉承的是“二星消費,五星體驗”,讓您出門在外有一個温馨的休息場所,您的超高評價讓我無比自豪。酒店熱帶雨林式花灑,兩秒速熱出水量大,能有效的為您洗去一天的疲乏,更快的進入夢鄉。酒店全體員工恭候您的再一次光臨,祝您事事順心!
Fatin Nadiah
Superior Double Room
Stayed in Jan 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Terbaikkk! Free airport pick up. Hotel 4 star kena upgrade utk dpt all star!
Response from Property: 親愛滴小主~感謝您的肯定,您的肯定是對小維最大支持!小維很榮幸能得到您的滿分表揚,心裏感覺真是比嚐到蜂蜜還要甜,小維們會一如既往的保持着優質的服務哦~也感謝您將這份喜歡分享給大家,滿意衹是起點,在維也納我們信奉客人是鄰里,所以您在入住間的一切,我們都尤為的關心,小維一定會將更好的自己展現給您,一直陪在您的身邊,小維勵志服務好每一位家人,期待您常回家看看。
Bayejidbmb
Superior Double Room
Stayed in Oct 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 12, 2024
The service was very satisfactory. The breakfast wasn't so appropriate for international travelers. 
Response from Property: Meeting you in this season seems so wonderful. Thank you for your review. Every word of praise and word of affirmation you have for the hotel proves that Xiaowei's hard work and seriousness have not been in vain! The hotel rooms are decorated according to star standards and are fully equipped. Xiaowei's guest rooms come with free premium tea bags and mineral water, which can bring you satisfaction. Xiaowei is happy and welcomes you to come again~
Suneel Kumar Shrestha
Executive Double Room
Stayed in Apr 2024
Business travelers
1 review
4.0/5
Very Good
Posted on May 30, 2024
It was transit stay...hotel is amazing for transit near to airport approx 5 km away...
Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff to work, and making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you, and all hotel staff look forward to your next visit!
Kemoabetswe
Superior Double Room
Stayed in Mar 2024
Couples
24 review
4.0/5
Very Good
Posted on May 5, 2024
The hotel was ideal for a stop over hotel for traveling. Close to the airport and the hotel offers a shuttle .
6/8
Response from Property: Meeting you in this season is so wonderful. Thank you for your evaluation. Every word of praise and affirmation you give to the hotel proves that Xiaowei's efforts and seriousness are not in vain! The hotel rooms are decorated according to star standards and are fully equipped. Xiaowei's rooms come with free premium tea bags and mineral water, which can bring you satisfaction. Xiaowei is happy and welcomes you to come again~
PIN XUAN
Deluxe Room (2 Beds)
Stayed in Mar 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Great service and provided the free ride to the airport. They attended to all my requests promptly and with a smile.
Response from Property: Meeting you in this season is so wonderful. Thank you for your evaluation. Every word of praise and affirmation you give to the hotel proves that Xiaowei's efforts and seriousness are not in vain! The hotel rooms are decorated according to star standards and are fully equipped. Xiaowei's rooms come with free premium tea bags and mineral water, which can bring you satisfaction. Xiaowei is happy and welcomes you to come again~
Kerr Qi
Executive Suite
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Located near the hotel, super convenient if anyone requires a short stay before your flight out. It takes only abt 15 mins for the complimentary airport shuttle!
Response from Property: 尊敬的賓客,您好!感謝您用心點評,追求極致服務,我們願在路上與您一起分享成長的喜悦。在字裡行間可以看到您對維也納的喜愛,我們把最好的東西都用在了您的使用感受上,温馨而不浮誇,您的滿意就是我們最大的動力!期待您的再次光臨!
Lee Man
Deluxe Room (2 Beds)
Stayed in Feb 2024
Solo travelers
2 review
4.5/5
Great
Posted on Mar 17, 2024
Got free airport pick up and drop off services. It was an awesome experience for me as an airport transit hotel (overnight stay)
Response from Property: Dear guest: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our pleasure to serve you, and all the hotel staff look forward to your next visit!
Aleks125
Superior Double Room
Stayed in Dec 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Love the environment. Very clean. Hotel receptionists are super polite and gentle. Reminds you everything in time and on schedule. Meals are mostly Chinese, no western.
Response from Property: Dear little master, thank you for your affirmation. Your affirmation is the greatest support for Xiaowei! Xiaowei is honored to receive your full praise. My heart feels sweeter than tasting honey. Xiaowei will continue to maintain high-quality service~ Thank you for sharing this love with everyone. Satisfaction is only the starting point. In Vienna, we believe that guests are neighbors, so we are particularly concerned about everything you do in the room. Xiaowei will definitely show you a better self and always be by your side. Xiaowei is inspiring to serve everyone well. Family, I hope you come home often.
Guest User
Superior Double Room
Stayed in Jun 2024
Solo travelers
1 review
3.2/5
Posted on Jul 6, 2024
Please do not rank it as 4-star! I will probably rate it as a good 2-star hotel. Highlights include clean room, comfortable bed, warm shower, free airport shuttle and very friendly hotel staffs. Recommend if you just need a place to sleep or transit. Things I was not satisfied: 1. Wifi connectivity was broken. The instruction given did not match the login page. Called the staffs but they didn't manage to fix it. 2. Shower head was loose and I had to hold it with one hand when bath. 3. No other hotel services, except laundry which I did not use. Did not try the breakfast so no comment. 4. Hotel was far from the city center. Around 40-min drive and takes longer during peak hours. 5. Trip.com categorizes it as a 4-star hotel. I was mis-led and blew up expectation when seeing the place. p.s. 1. The hotel is sharing the same commercial building with three other hotel brands. If you are in the life lobby, please pay attention to the lift taking. 2. I mistakenly went to another place of the Vienna International (they have two near airport). It was late into the night. Contacted the staff via WeChat and they very quickly arranged a pick-up and free of charge. Very appreciative of the help received.
Response from Property: 尊敬的賓客,您好!感謝您用心點評,追求極致服務,我們願在路上與您一起分享成長的喜悦。在字裡行間可以看到您對維也納的喜愛,我們把最好的東西都用在了您的使用感受上,温馨而不浮誇,您的滿意就是我們最大的動力!期待您的再次光臨!
Wajihah
Executive Suite
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 9, 2025
Near to the airport and they have free shuttle.
Response from Property: 親愛滴小主~感謝您的肯定,您的肯定是對小維最大支持!小維很榮幸能得到您的滿分表揚,心裏感覺真是比嚐到蜂蜜還要甜,小維們會一如既往的保持着優質的服務哦~也感謝您將這份喜歡分享給大家,滿意衹是起點,在維也納我們信奉客人是鄰里,所以您在入住間的一切,我們都尤為的關心,小維一定會將更好的自己展現給您,一直陪在您的身邊,小維勵志服務好每一位家人,期待您常回家看看。
Anonymous User
Deluxe Room (2 Beds)
Stayed in May 2024
Travel with friends
1 review
3.5/5
Posted on Jun 15, 2024
Hotel location is good and located nearby the international airport. Hotel lifts are shared with several hotels on the same buildings.
Response from Property: 尊敬的賓客:感謝您選擇我們並對酒店給予支持與厚愛。酒店的電梯都是專用的,並且是一家一部,讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置,並配有免費高速 WIFI,是您外出旅遊的最佳選擇。為您服務是我們的榮幸,酒店全體員工期待您的下次光臨!
Monetcheese
Deluxe Room (2 Beds)
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Very nice , friendly
Response from Property: 尊敬的賓客:感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力,讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置,並配有免費高速 WIFI,是您外出旅遊的最佳選擇。為您服務是我們的榮幸,酒店全體員工期待您的下次光臨!
ggmum
Deluxe Room (2 Beds)
Stayed in Apr 2024
Couples
3 review
3.2/5
Posted on Jun 11, 2024
Hotel was meant to be a transit hotel as it was located quite near the airport (approximately 10-15 mins drive away). Was told to contact them only after I reached the airport so they can schedule for a car to pick us up. However, when I texted them when we landed at 1.57am and 2.55am after we cleared immigration, there was no response. They only picked up their phone and checked their WeChat after a stranger helped us contacted them. When we checked in, to our horror, we were issued a room that had someone sleeping on the bed. Not sure if there are any security concerns with this hotel. When we head back to the reception counter, the staff were not apologetic. The did issue a new room after checking their system. Room is clean for the price we paid for and it is of decent size.
Response from Property: Honey, don't be angry. I have recorded all the problems you responded to, and will continue to follow up. After handling them, I will report the results to you. I will just come to you for inspection next time. On behalf of all the staff of Vienna Hotel, Xiaowei looks forward to your visit and guidance.
joyce
Deluxe Room (2 Beds)
Stayed in Mar 2024
Family
2 review
3.2/5
Posted on Apr 23, 2024
I had notified the hotel that i would late check in after 1 am as my flights arrived around 1.35 am, at the same time I requested an airport transfer and the hotel officially confirmed by email to arrange the pick up. To my disappointment, after clearing the custom I cant see any vehicle from the hotel, i had been keep waiting at airport and have no way to look for assistance. We called the hotel & they replied that no transportation had been arranged and only arranged after we called. This is a bad service that i ever experience. After check in the hotel, we noticed the aircond does not functioning well, we call reception to send someone to check, the front desk replied there is no other staff on duty so no one can check for me. To my surprise a big hotel only with 1 staff on duty is really speechless.
Response from Property: Dear distinguished guest, first of all, thank you for choosing Vienna International Hotel (Kunming Changshui Airport Passenger Terminal Building Modern Plaza Branch). When you choose our hotel, you must have recognized the hotel and a good mood. However, we are extremely sorry that we were unable to bring you a satisfactory stay experience this time and that we have failed to live up to your expectations for the hotel. Regarding the pick-up issue you reported, you need to contact the front desk after you get off the plane. We will check the number of people for you and ask the driver to contact you and tell you the pick-up location. The hotel saw the message you sent before and told you via email. Airport pick-up process, but I haven’t received your reply. Regarding the room air conditioning problem, the hotel also asked the night shift staff immediately, but did not receive your request for help. I hope you can trust us as always and wish you a happy life. .